Fri BikeShopReviews 

Etape Denmark tomorrow and putting bike together after a trip for it in a bike box from UK. Di2 not meshing correctly and lacking both the skills, experience and not wishing to make things worse after fiddling round with buttons, instructions and needing 3 hands, decided to visit FriBikeShop being the nearest. Arrived, “workshop round the back”, and glad that Niklas completed the re-tune in a couple of minutes. Well done and thank you. Was going to need all the gears on the hills with 30C forecast tomorrow. Seriously, loads of bikes of all descriptions in the front and capable technicians in the back. Looks busy and perhaps prior booking might be needed for big jobs on your bike as opposed a walk-in like mine.

Super nice bike shop!!! Exelent support for the customers!!!

Amazing people! A life saver

God service

I bought a used, high end MTB at Fri BikeShop in Lemvig. Excellent service and fair price. Would recommend them any time

The person in the store was very helpful and got everything sorted. The website is a bit buggy and you have to pay shipping for returns, but the in-store experience was positive.

Prompt polite pleasant service in Glostrup store. I had a problem with a mis-thread on the pedal. It was a wet miserable day and the woman mechanic was polite, measured and positive reassuring my doubts and worries as I still had 8k ride ahead of me.

Mathias was a very helpful and polite salesman, and that on a Sunday morning!

Really helpful and gave good quality advise and a good price. They were patient and helped us get the bike we needed. Would really recommend going here

God quality produkter. God service

Very poor service; unprofessional. My bike was there for 10 days and it could not get fixed. Once they get the bike in they call you for a price update, which turned to be 3 times more of what I was initially told. I refused to pay that much and picked the bike up later that day. However I decided to leave it there because they decided to mantain the inital price. After 10 days the bike was still not repared because the pieces never arrived. Avoid this place. It is a waste and money.

I had a problem with my cycle and was struggling to fix my cycle tube. Mr. Carl has helped me a lot fixing it in just 20-30 minutes. He is very helpful. May God bless him a lot in his future endeavors.

Super service

Great Guys in the shop and they helped me finding what i needed

Customer service is really good. People are friendly.

I had a very disappointing experience with
Storegade 36, 6700 Esbjerg, branch.
I left my bike for repair almost one month ago and was told it would take about three weeks. When I went back, they informed me that the wrong part had been ordered. The staff even said they “cannot check whether an order is correct or not.”

Meanwhile, my bike was kept outside in the rain and sun for weeks and is now rusty. In the four years I have owned this bicycle, I have never left it uncovered — until now, due to this situation.

This is unprofessional, irresponsible, and far below the service I expected when I chose to buy my bike at Fri Bike Shop.

I have been 3 times to buy accessories and get my bike serviced. Everytime they say that the option I want to go for is not possible for my bike, and they suggest an expensive one (but I kept going as I wanted to give them the benefit of the doubt). When you show them it is indeed possible, then they will let you go for it. When asking for an accessory, they only show the most expensive type, and you have to explicitly ask for a cheaper one. Labour charge is unreasonably high. They won't tell you how much it will be beforehand. They take 20 minutes of labour to replace a tire, while it takes 5-10 minutes at the most. A few days ago, I wanted my tire replaced (I had the other one replaced a few months before) and I also wanted to buy a klickfix and basket. I asked for the prices and left the basket to them since they were going to replace the tire anyway. Little did I know that they would charge me different prices for the two accessories (assembling more expensive types) and, most of all, for labour to assemble the basket! 25 minutes were counted towards it, more than to replace the tire! Never in my life had I to pay for an accessory that I buy in store, to have it mounted on my bike. But also, they should have told me in advance and show me the costs and prices. I find it very dishonest. It takes 5 minutes to screw a couple of bolts, which I would easily done myself, had I known that!

Absolutely phenomenal service.

Came in to get my bike switched out and got a very good and detailed descriptions of the bikes I could pick from.
Service was fantastic. The manager of the store had a good personality and was great to talk with. I arrived at around 17:00 and the store closes at 17:30 but there was no rush. He took his time to show me around and helped with anything needed that I ended up leaving the store after closing hours at around 17:40.

Absolutely fantastic service. Both from the Manager and the Co-worker that was there that day. Couldn't wish for anything else. Thank you!
(Will recommend the Fri Bikeshop Taastrup store to anyone in need of excellent bike service)