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Frizzlife Reviews 

5
•
TrustScore 3 out of 5

2.8

Water Filter Supplier
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Company details

  1. Water Filter Supplier
  2. Bathroom Supply Store

Written by the company

Water As It Should Be | Frizzlife Home Water Solution With Frizzlife, you can give your body what it needs: fresh and clean drinking water everyday.

Contact info

2.8

Average

TrustScore 3 out of 5

5 reviews

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1-star

No recent history of asking for reviews

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Replied to 100% of negative reviews

Typically takes over 1 month to reply

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2.8

All reviews

(5)

5 reviews in the last 12 months

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Rated 1 out of 5 stars

DO NOT BUY!

I bought this unit and loved it. Truly-great. I performed all the regular maintenance and at exactly 1 year it stopped working. I contacted the company and they replaced the unit. I was thrilled! Guess what? At one month over 1 year it began leaking water everywhere. Ruined the wall behind it because it happened at night. The water flowed over the cables below creating a very unsafe situation! It is junk. NOT durable for more than 1 year-conveniently when the warranty expires.

SO thinking they would take care of it, I contacted the company again. NOPE. I could BUY a new one for $100. Then it was $70. We went back and forth and they basically said "Sorry about your luck".

This company is a complete rip off. They design cheap systems, charge a premium, give you awesome water for 1 year. Then they break. Two times was enough for me.

I hope this helps some of you choose another company.

August 12, 2026
Unprompted review
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Reply from Frizzlife

Hi Jamie,
We’re very sorry to hear that the replacement unit developed a leak and that water caused damage around your sink area. We understand why this would be especially frustrating after you had already experienced an issue with the original unit.
We’d like to review your previous replacement case, including the recent communication regarding the replacement cost, so we can better understand what happened and see what solution may still be available.
Please provide your original order number or the email associated with the purchase through Trustpilot’s information request, and our support team will review the case directly.
Best regards,
Frizzlife Customer Service Team

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Rated 1 out of 5 stars

Terrible company

Terrible company. Didn’t even recieve our filter. It’s been weeks now. No response via email. Total SCAM !!!

August 12, 2026
Unprompted review
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Reply from Frizzlife

Hi Kerry,
We’re sorry that your filter has still not arrived and, especially, that you haven’t received a timely response to your emails. This is not the service experience we want customers to have.
We’d like to check both the shipment status and your previous support messages. Please provide your order number or the email used for the purchase through Trustpilot’s information request so we can locate the order and follow up on the case.
Best regards,
Frizzlife Customer Service Team

Rated 1 out of 5 stars

I have sent multiple emails after a…

I have sent multiple emails after a filter canister exploded under my sink. I get no replies from CS, also had another canister leaking in the past. I would not buy any plastic products from this brand!

February 19, 2026
Unprompted review
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Reply from Frizzlife

Hi Lonnie,
We’re very concerned to hear about the filter canister issue you described, particularly since you mentioned experiencing a previous leak as well. We’d like to review both incidents and your earlier emails with our support team.
Please provide your order number, product model and the email associated with your purchase through Trustpilot’s information request. Once we identify the case, our team can review what happened and determine the appropriate next step.
Best regards,
Frizzlife Customer Service Team

Rated 1 out of 5 stars

Frizzlife Waterfilter company, CUSTOMER BEWARE!!!!

Went to order the countertop TS99, with 3 DSFPP Filters, 2DSF01 filters, and 1 DSF02 fitler, from Amazon for 185.65 dollars. 6 filters + 1 system = 7 items.
Amazon listed 6 items shipped.
Called Amazon about the discrepancy.
They called the US company and had a terrible experience with their representative.
The information that was advertised on Amazon's website was inaccurate.
They said to order the product from another company. The next company listed was the same company.
They said that the advertisement would be removed from their servers within 48 hours.
If they treat Amazon's representative so rudely, then what can a regular customer experience?
Bye the way if you go to the US webpage and order the TS99 with the years worth of filters, the price comes to 194.93 without tax and supposed to have free shipping.
After looking at all the reviews here on Trustpilot for the US and UK customer service ratings, I wouldn't try ordering anything from them.
That is what Amazon's representative told me also.

June 23, 2026
Unprompted review
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Reply from Frizzlife

Dear Customer,

We’re sorry to hear that your experience with Frizzlife did not meet your expectations. We take your feedback seriously and would appreciate the opportunity to look into this and make things right.

Please reach out to our Customer Service Team at support@frizzlife.com with your order details. We’ll review your case and work with you to find a suitable solution.

Thank you for bringing this to our attention. We look forward to hearing from you and assisting you further.

Best regards,
Frizzlife Customer Service Team

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