Frogfoot Reviews 

If only I could give 0 stars. When line got activated I got less than 1Mbps. Paying for 240Mbps, but at least its a connection. Then, their technician, John, comes to "fix" my line, only to take it completely offline. It's now been COMPLETELY offline for 3 days. I have been calling and emailing nonstop, and they have now only scheduled someone to come the following day. "Sir we have escalated", "sir we have escalated", "it has been escalated" literally they do anything but fix the problem. CHOOSE ANY OTHER FNO!

I have now had enough of this service.

What started as an internet connectivity problem last week has turned into a continuous cycle of failures, troubleshooting, waiting and wasted money, with the latest issue happening again this week.

Last week, my internet simply would not connect properly. I spent an entire week going back and forth with support, repeatedly troubleshooting and trying to get the problem resolved, bare in mind using my own airtime. Instead of receiving a reliable service that I am paying for, I was left without proper connectivity and had to spend a significant amount of my own money on mobile data just to be able to work.

I work from home, so having a functioning internet connection is essential. Being without it isn't a minor inconvenience, it directly affects my work, my productivity and my finances.

After finally getting through that ordeal, I expected things to improve.

They didn't.

This week, my password suddenly stopped working and disconnected all my devices. I contacted support via WhatsApp and was told to change my password and wait two hours.

I followed the instructions exactly.

I waited the full two hours, despite the fact that I work from home and was effectively left without internet during that time.

Two hours later, the new password STILL didn't work.

I am now back at the same login problem I experienced last week, with neither my old password nor my new password being accepted.

This is no longer an isolated technical problem. It is a pattern of poor service, ineffective troubleshooting, excessive waiting and a lack of ownership.

Over the past two weeks I have:

- Spent countless hours dealing with support.
- Been without reliable internet despite paying for the service.
- Had to purchase additional mobile data at my own expense.
- Lost valuable working time.
- Followed the instructions given by support, including waiting two hours for a password reset.
- Been left with the same connectivity problem despite supposedly having it "resolved."

Customers should not have to repeatedly chase their service provider just to receive the service they are already paying for.

I am extremely frustrated and disappointed. At this point, I don't need another temporary troubleshooting step or another instruction to wait a few hours. I need someone to take ownership of this problem and actually fix it.

Frogfoot: this is not resolved. I am still without a reliable service, and I expect this matter to be properly escalated and addressed.

It is actually embarrassing that the "best" fibre provider in South Africa is so bad at their jobs.

After waiting over 2 weeks after the date that they set to come and install the line, I am now left with genuinely the worst Wi-Fi signal I have ever received. I cant even connect more than 2 devices without losing signal completely.

The fact that they are also completely aware of how useless they are, and still proceed to not actually do anything about it, just shows how little they actually care about giving quality service.

My link reference FRG12257335-CPT-B1 show pending after O paid the R 265 once off fee. Rica is approved. Please update/activate the 50/25 Mbps rise uncapped service

Just useless. No fibre for two days and they just work at a snails pace. Typical South African company. Stay away from them!

A disgustingly bad company that over a period of three months did everything but perform the only service they exist to perform. Hundreds of excuses and self implemented barriers to ensure they don't need to lift a finger to do any work. Hopeless place that urgently needs to cease operations

Very terrible service, installation has been done 2 weeks ago yet we are still unable to connect ,customer care line and emails being ignored, I'm so disappointed it seems as if Frog Foot is a scam

If Frogfoot allocate CORELINE SOLUTIONS to install your fibre. They aren’t coming. After waiting a month for an appointment with an installer, they simply did not show. Not once, but twice. The allocated queries number is ignored from 09.00 to 18.00.

Bad coverage.. no service. Called service provider Vodacom they said issue from frogfoot, or Frotvoet sounds beter. As a whole always buffering, abd no service cince 11:45 31/12/2024.. They suck. And I gave a Open serve console on my pavement, I can't access there service?? This is strange day's 🤔

Frogfoot is disgusting in my experience stay far way from vrot voet

It's been 2 months and no connection yet the previous lessee installed the internet. We mived in and now they struggling to help connect us. This is the worst company I have ever dealt with. If it wasn't for my complex that only has this line, I would request another. They are truly pathetic.

If I can give them a minus 1 I would. It's been 2 weeks struggling for them to help connect us and now we have to wait another week. This is the worst company I have ever dealt with. If it wasn't for my complex that only has this line, I would request another. They pathetic truly.

I ran FFF parallel with a LTE service for almost a year to make sure it was a reliable and faster connection and it proved itself. I then terminated the LTE service and was basically issue free for approximately a further year. The past nine months in have been a living hell! The service is constantly down. The ONT has required replacing as has the router. Unfortunately FFF are the only available fibre connection in my street. They are now simply useless and give the resellers a bad name as well. FFF do not deserve one star. Time to go back to LTE as this 60/60 line is not reliable for full time remote working.

Pathetic!!! Cannot even activate THEIR OWN already installed box

Hi. I honestly cannot pay so much money for fibre via Vodacom only to not be able to use it. Every week my fibre is down. Do better frog-foot, you causing Vodacom their customers esp in the Burgundy Area.

Can they improve! Doubt it. More down than up in Sherwood. Whenever I have to work (Remotely) there is always dam problems.

So much for stability for Remote workers in south africa.

Never any warnings so you can plan around the issues.

Since Frogfoot took over Route Networks it has been worst than sh..t - more downtime (nearly down every day). Still pay for internet or fibre connection but can only use it half of the time. Sh..t company!!!!!

Worst company you could choose as a network provider,no responses when fibre is down.A long rubbish thread of automated emails that frustrates the living soul out of me!

We be off for 4 days!!!! No answers!!!! Have log report have reverence number!!!!Still nothing!!! Terrible service!!!!!!!! We are off from the 9/3/24!!!!!!

Poor service and no help.
Don't have any wifi connection for the last 4days have logged complaints and still no one can assist with our fiber line.
Won't recommend them to any users in Heidrand Mossel Bay.