The Frost Partnership Reviews 

The Frost Partnership in Langley is an outstanding estate agency.

A special thank you to Steve for his strong local knowledge, pricing expertise and excellent negotiation skills. His support was key to achieving a successful sale.

I’d also like to thank Alison for her great communication and coordination throughout the process. Her weekly updates kept both parties informed and helped the sale move forward smoothly and securely. Both Steve and Alison were professional, proactive and supportive from start to finish. I wouldn’t hesitate to recommend The Frost Partnership’s Langley branch. Thank you both!

One of the worst companies to rent with. We moved in July and still have a broken toilet flush which has been reported many times and not been replaced. Communication is awful. There is no parking for anyone unless you own a car yourself and have to pay extra for the parking spot. Ridiculous. Air extraction fans in the buildings aren't working and the landlord is lazy and won't replace them and take forever in fixing anything. Worst experience moving. We will not be using these guys again. They only care about taking rent off you.

Very impressed with Frost partnership in Staines. They were very helpful in negotiating the process of moving home. This was totally new to my wife and myself.

At the end when the sale was going wobbly they worked hard to ensure that the sale went through.

Would totally recommend.

My experience with this estate agent (Slough and Langley) has been extremely disappointing.

A critical issue affecting the sale of my property—the expiry of the EWS1 certificate—was known for months, yet it was never identified or raised proactively. Ironically, the previous sale had already collapsed for exactly the same reason, and my previous solicitor had warned me that any future buyer's lender would almost certainly request a valid EWS1. Despite this, the property was marketed again without addressing the issue.

The result was that my property remained off the market for almost two months while the buyer incurred costs and everyone waited for a mortgage decision that, in hindsight, was highly unlikely to be successful. Only after weeks of chasing, repeated emails and escalating my concerns did I receive a meaningful response.

What was most frustrating was the lack of urgency and communication. I repeatedly requested updates and answers to straightforward questions, yet responses were delayed for weeks. By the time the matter was finally acknowledged, I had effectively lost a month of valuable selling time.

The overall handling of the transaction demonstrated poor communication, inadequate due diligence and a reactive rather than proactive approach. I expected my estate agent to identify foreseeable issues before they jeopardised a sale, particularly when the same issue had already caused a previous transaction to fail.

Unfortunately, I cannot recommend this agency based on my experience.

Beware of Frost Partnership Lettings Beaconsfield. As tenants we have experienced them as toxic and bad faith actors only addressing major problems after we had to involve solicitors. Kitchen appliances that were not safe, broken blinds, radiators off the wall or not working, hanging on to our deposit at end of tenancy in order to earn some more accrued interest, etc. etc. This was concerning a 5-bedroom detached house in the so-called "Golden Triangle" in Beaconsfield that commanded quite a hefty rent. As a tenant avoid at all cost.

The company is a absolute joke. The staff are rude, talk down to you. I wanted to make a complaint, spoke to the manager who did not want to know, spoke to me like a piece of rubbish. Telling me it's not her staffs job to pass the correct information over to the people who are viewing the property. She even said it's ok for members of the public to stand by other peoples property, lean on their cars and film three house with the estate agent standing there watching them do it. The staff in the staines branch need a training course how to deal with people

You need a website revamp please message me

Alex Dornin at the Chesham partnership was great to deal with and helped us get a purchase through quickly after a previous collapsed chain. Quick, helpful, and always ready to help. Thanks Alex and team!

I couldn’t be happier with the service I received from Nabid and his team.

They kept me informed every step of the way, and chased the landlord when issues in my property needed to be addressed

I would highly recommend them to anyone looking to rent or manage a property.

Moving in was absolutely fine and I had no issues at all. Unfortunately, moving out was a completely different experience. They tried to deduct as much as they possibly could from my deposit, charging extremely high prices for things that were honestly ridiculous.

They even attempted to take utility bills from my deposit before they had been emailed or sent to me, and before I was even aware of the amounts. I ended up winning the appeal, which says enough.

I was recommending them at first, but the way the end of my tenancy was handled has completely changed my opinion. I understand contracts and fair charges where things are left behind, but instead of being honest with pricing, they go straight for the highest charges. Overall, I’m extremely disappointed with how they tried to get money out of me.

Landlords be aware I had never used them before April this year and in 30 years of property rental business I have never come across such an unscrupulous and unprincipled team of amateurs. The tenant introduced was a complete con man who paid no rent from month 3 and Frosts still send landlord statements with rent collection fees when they have failed to collect any rent for six months! I should have kept my property empty rather than rent it out through them.

Frost Estate Agent Burnham High Street Slough - Amazing! From start to end Abbi and David have done everything they can to make our sale and purchase as smooth as possible. Communication is amazing , professional and nice people to speak to. Abbi has worked so hard to help us. We are extremely happy.

We rented a property in Amersham for several years and moved out when the tenancy ended. The property was professionally cleaned, left in excellent condition throughout and the checkout report confirmed that. When we requested our deposit to be returned, the letting agent stopped responding our emails and phone calls and have not heard anything from them in more than a month since we first requested our deposit despite attempting repeatedly to contact them. We have now initiated a formal complaint process with the deposit protection scheme.

At the end of the rental period, we cleaned the house and left, the house was empty for a few weeks after we left, it may have gotten a little dusty in the meantime, the real estate agent told us that cleaning would be done, we accepted it but they charged us 340 pounds, even for the London area, a very high amount of money for cleaning service. I asked the cleaning company for the invoice for this service, they did not send it. We also left an extension cord, a clothes drying rack and a few items for the next tenant, and I was charged 150 pounds to remove them from the house, I do not find these actions fair at all. An uninterested and unkind real estate office

Severely negative experience with Frost Lettings in Amersham. I’ve seen a property in Amersham town centre and made a competitive offer. The letting agent Karen said she would get back to me the following day but she didn’t. Four days later I enquired whether my offer was submitted to the landlord to which she replied saying the property had already been let to someone else and that she had concerns that I was not be able to pay the rent.

I was really surprised to hear this considering that we discussed during the viewing that I’m currently paying the same amount of rent that I offered for the property advertised by Frost, that my bank statements could prove that, I had significant savings accounts and that I could even pay the rent six months in advance. All of this should have been clear indication that I was able to pay the rent I offered. Karen rejected my offer before I could prove with documents that I was actually able to pay the rent I offered.

To make things worse she then asked me whether I wanted to see a property that was £425 more expensive than the one she had concerns with regards to my ability to pay the rent for. So if she was so skeptical that I would not be able to pay the rent why did she ask me to see a property whose rent was £425 higher than the one I initially made the offer for?! This makes me believe that my offer was never even shown to the landlord and that she simply gave the property to an acquaintance of hers who made an offer that was lower than mine.

I consider Karen’s behaviour to be unprofessional and dishonest both towards me as a potential tenant for denying me the flat although my offer was the highest and towards the landlord for depriving them of a rent that was several hundred pounds higher than the one they accepted.

Darrell English at Frost’s was the Estate Agent I needed to deal with in order to buy my apartment; he was outstanding in the whole process!
Darrell was extremely responsive to all my concerns and questions and cared a great deal about guiding me through this potentially stressful situation of buying a property- once again!

I had not had good experiences with 2 previous attempts at buying apartments - but with Frost’s I felt things were going to work out at last !

The whole team at Frost’s is on board to help you reach your goal- no request is considered too inconsequential!

The After Care is also wonderful !

So well done to Darrell English!, the whole team and Chris Frost at its head!
You have all made my dream of living in Poole come true - after some very difficult experiences with trying to move! Thank you!

Hi,
Poor communication and unjust treatment.
Thank you

Had EE call asking to switch said easy plug in asked for engineer to install been with out TV or WiFi after 4 calls engineer came out said we not wired up by open reach so now got wait till Fri did not say nothing at door I've just come out hospital with stroke spent hrs trying connect think is disgusting would not recommend EE or BT my wife been charged 41 pound for leaving so no TV or WiFi for week we both work NHS wouldn't never use or listen to there story's stay with who your with to much trouble written to obman not good enough why not make sure u can use 4 different customer services said different stuff my view do not go with EE bt is useless

As landlord and seller, I have been greatly helped by the teams at Frost in Surrey! Katie and Charlotte and their team members have been phenomenal at making the letting and sales process as smooth as possible for me. They have been patient and friendly which makes the partnership with them a really enjoyable experience. For that, I would recommend them highly!

A very disappointing experience during our tenancy period as tenants as the agents were very rude and not cooperative at all. At the end of the tenancy another clerk did the checkout and had no idea about the check in report as was done by a different clerk when we moved in. There were already cracks to the door and when we sent the pictures they refused and did not listen. Therefore, a large amount was deducted from our deposit and did not make any sense as we only were at the property for 1 year. There were a few things but not to this extent.

In addition, the door number and the intercom number were different and this made it difficult for deliveries to come to the property due to this misunderstanding. So watch out before renting with Frost Partnership.