Fruit Trees Reviews 

Bought several items which turned out to be mislabeled. Conference pear which produced Williams like pears, Victoria plum which was actually a Jubilee, a seedless Flame black grape which gives white seeded grapes and a nectarine which produces peaches. It seems this company just gives you what they have most of rather than say they are out of stock and unfortunately it can be two years later that you discover their scam, They are also impossible to complain to. Stay clear of this company.

Buyer Beware!

Ordered two bare-root apple trees in October (Arthur Turner and Bountiful) for under £50. One tree died over winter/spring. The surviving tree grew well, but when it fruited this August the apples were clearly the wrong variety — small, round, deep red dessert apples, not the large green Arthur Turner cooking apples shown on the label.

I've tried to contact the company through their website, by email, and by phone (answerphone only, no callback). My wife also messaged them on Facebook. We've had no response through any channel over several weeks.

Having since read other reviews here, this seems to be a common experience with this company — wrong varieties supplied and little to no after-sales support. Given the number of similar complaints, this looks like a pattern rather than a one-off mistake. Would not order from them again and can't recommend them until they start responding to customers.

I ordered two Danaspire elm trees three years ago. They arrived and I planted them. Now, after waiting for them to magically start looking like Danaspire, I finally contacted them to ask what they actually sold me because it’s obviously wrong. They totally gaslit me, even though I just asked for help not even a refund, which is the slimiest thing they could have responded with.

In summary: they ship out random things, not what you ordered, and then lie about it. Absolutely putrid company. Stay away.

The most appalling service I have ever received. Ordered three trees which arrived dead weeks later. I was told they were 'dormant' and to wait until the end of May for signs of life. They were still dead at the end of May so I asked for replacements for them. The response from CRJ Fruit trees was extremely rude. They sent replacement trees but they were not the same varieties and diseased with fire blight! A part full can of soft drink had been included in the packaging and emptied itself over the trees in transit. I emailed to complain but received no response. I see from other reviews that I'm not alone in this experience. How are they still getting away with it? They also trade as Chris Bowers & Sons and Johns Market Garden.

Did not receive order. Received partial refund for part of order. Never received other tree I order. Not replying to emails or query form on website.
Have opened a case dispute with card provider.
Do not use this company.

I’d give no stars if I could
I ordered two fruit trees and after 2 weeks no trees. I emailed them, no reply I called and it’s permanently on answerphone.
I paid by credit card through PayPal and I contacted them and got a refund immediately.
If you buy from these cowboys use a credit card or PayPal or both as you are more protected. But I’d advise don’t go near these con artists poring as a company.

** THIEVES - TOTAL SCAM ** they literally STOLE my money, didn’t send my trees, ignored every email, text and telephone call.

🚨THIS IS THE SAME COMPANY AS CHRIS BOWERS🚨

They need to be shut down immediately - despicable criminality in plain sight.

🚨NEVER SEND THEM YOUR MONEY as you will NEVER receive your order. 🚨

This is the same company under Chris Bowers also with bad reviews and same patterns. I was left without replies after Apple Discovery arrived with canker. Don’t buy from them.

Ordered a pear tree from them, they were quick to take the money, but so far no tree and no reply to my email and voicemails. Rather appalling experience so far. They appear not to be trustworthy.

When I ordered on line for my daughter’s birthday delivery was promised in 3-5 days .That was 14 days ago. Spoke to lady last week who stated that delivery could be up to 27 days but that’s not shown on website. She said they can’t change page on website: why not? its WRONG and they know. They are clearly out of their depth.
I had trouble with these people some years ago when they delivered the wrong tree and refused to take it back. They’ve not changed. More fool me.

They sent me a dead tree in March. Gave it the benefit of the doubt by waiting until spring, in case there was any life in it, but completely dead. No response to email or telephone.

Ordered two fruit trees as a gift, only arrived after I enquired when they were going to be dispatched, no communication, trees arrives, all leaves had been eaten and only stalks left, have sent emails and tried ringing, one phone full no messages can be left, the other number no one answers just goes to voicemail, which I left a message, heard nothing back!!!! Shocking experience, avoid!!!

I ordered a cherry tree on 13/4/26 didn't receive it until 22/4/26 when they say in 3 days on website. It arrived in really poor condition buds all brown. I planted in immediately but it's shown no sign of life at all. I have emailed and rung for refund but no answer. Do not buy from this company

Horrendous customer service. I've had no communication for 3 weeks since my order, no replies to emails, the landline voicemail is full and the mobile is never answered. I've asked for a refund but still nothing. Don't touch with a bargepole.

Really poor experience! Slow delivery (3 weeks), unable to contact them by email (no reply) or telephone (their voicemail inbox is full!). Once the bare rooted plum tree arrived, it was packaged in dry straw (clearly that dries the roots out) branches were broken in transit, and it has now been two weeks in the ground without budding out. It is either dead or seriously weakened. I strongly advise against using this company.

The worst company I have ever dealt with!!!

Lies from the very beginning. Clearly state 3-5 days dispatch from order. Not true, they deliver when it suits them and when questioned they say they can take up to 28 days when busy. If you complain about this you get a very very rude response back.

I now have a complaint lodged with both Trading Standards and HMRC.

Please avoid this company at all costs. They are also the same company as Chris Bowers so please avoid them too. The reviews are just as bad!!

One tree missing from order, customer service said I must have missed it in the packaging. A pear bare root maiden. Missed in the packaging. For real.
If I’d ordered a pear pip then maybe.
I did wonder about the reviews but thought I’d take the risk. Still not resolved, can’t get through to anyone. Obviously busy hiding trees in the packaging.

Poor Communication, but trees do arrive.

I order from them because the prices are low, and they offer fruit trees with rootstocks that are not otherwise available. I ordered dwarf trees and cordon trees. I thought they would dispatch them in a few days in pots, but they arrived barerooted in the dormancy period, which was not a problem for me. Looking to see how they grow and hopefully get some good fruit soon.

By the way, they do not send the invoice/receipt via email as most do, but you can access it in PayPal. Just click on the transaction.

Ordered two fruit trees in 2023 and they both had fruit, for the first time, in 2025. One ordered was a Dr Harvey, which gives a largish yellow/green apple but the fruit we had was small and very dark. I emailed CJR via their website, more than once, but got no response. Tried phoning them, but no answer, left messages but no one has coe back to me. Having read other reviews it seems I'm getting treated the same as many others. This is a terrible service.
If you're reading this and intending to buy from CJR, then my advice is DON'T. You wont then be disappointed.

Ordered 3 fruit trees in 2 orders a couple of days apart. 3 trees were received within a week or so, well-packaged.
BUT this company needs to invest in its back-office for customer care. One of our 3 trees is either the wrong tree or is mis-labelled. We tried phoning multiple times, used their online web form and emailed them directly. There was no response to any of our approaches. So we might have been a happy customer but now we are not.