Furl Reviews 

# Furl Didn't Just Sell Us a Sofa Bed – They Helped Us Transform Our Family Home!

I wanted to share our experience with Furl because, for us, buying a sofa bed was about so much more than simply purchasing a piece of furniture. It was about finding a solution that would make a real difference to our family.

We are a family of five, living in a three-bedroom house, with three daughters — two teenagers and a tween. As the girls have grown older, having their own bedrooms has become increasingly important to them. They were desperate to have their own space, somewhere they could enjoy their privacy and have a room to call their own.

Moving to a bigger house wasn't an option, so we started thinking creatively about how to make our existing home work better for everyone.

That's when we came up with the idea of transforming our living room into a space that could serve two purposes: a beautiful family living room during the day and a comfortable, cosy bedroom for us at night.

It sounded wonderful in theory, but there was one very important challenge: **finding a sofa bed that we would genuinely enjoy sleeping on every single night.**

I spent a considerable amount of time researching sofa beds, comparing companies, mattress sizes, designs and quality. I quickly realised that most sofa beds are designed primarily as sofas, with the bed being an occasional extra. Comfort and sleeping space often seemed to be something you had to compromise on.

We weren't looking for an occasional guest bed. We needed something that could replace our much-loved king-size bed without sacrificing our comfort.

And that's when we discovered Furl!

Furl was the only company I found that seemed to truly prioritise the sleeping experience, offering the comfort, quality and generous mattress size of a proper bed.

We chose the **Cambio 4-seater sofa bed with the extra wooden slats**, and it has exceeded all our expectations!

Before our Cambio, we had a king-size bed from Bensons for Beds that I absolutely loved. I honestly didn't think a sofa bed could ever compare, let alone be better. But I was wrong! Our Furl actually offers more sleeping space, and I genuinely find it even more comfortable than our previous bed.

What makes it so special is how beautifully it works for our family. During the day, we have a lovely, spacious living room, and at night, it transforms into our own cosy, comfortable bedroom. We absolutely love it!

Most importantly, all three of our girls now have their own bedrooms, and seeing how happy they are makes everything worthwhile. We've managed to give them the space and independence they wanted without moving house or compromising on our own comfort.

**Furl hasn't just provided us with a fantastic sofa bed; they've helped us find a completely new way of living in our home.**

Sometimes you don't need a bigger house, just a cleverer way to use the space you already have.

We couldn't be happier with our Cambio, and I honestly cannot recommend Furl enough. Thank you for making something that has made such a wonderful difference to our family!

Love my sofa! Delivered and assembled with care. A very comfortable sit! Can't wait to try the bed! Definitely a good purchase!

Our new bed is fantastic and the delivery was flawless. The furl team was professional, took good care of our newly painted walls and got the bed installed quickly properly. They also communicated well, arriving at the expected time. Fantastic service

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Rate your Metro Storage Sofa out of 5

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Excellent service

Communication and service has been excellent throughout the whole buying process. our delivery team were very efficient and arrived on time with plenty of updates beforehand. The sofa was constructed quickly and we were shown how it operated. The sofa looks beautiful and was worth paying a little more for. The cover is an excellent match for our colour scheme and it appears well made and sturdy. The mattress looks comfortable. We have yet to sleep on it. Thankyou to all concerned.
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“Fantastic service and excellent product quality. My sofa bed is so comfortable as a bed and beautiful as a sofa ”

“Very comfortable as a bed. I have owned a Cambio 3 seater now for 2 years. I have it as a sofa in my garden room and for use as a bed either by guests or when in summer my main bedroom gets too hot. For the last 3 months though I have slept in it every night due to a broken foot preventing me climbing stairs and find it extremely comfortable. I am very pleased I chose FURL. It costs more than most brands but it is worth it. Mine is coil spring and slats which I recommend.”

Excellent customer service and great delivery and set up. The team were very patient with taking us through the many options. Sakshi in particular was very helpful and the team generally were great with follow ups and offers. The delivery team were excellent with their communication, very patient with the parking issues and efficient in setting up the sofa bed and explaining the way it worked.

10/10 Great Product, carefull and respectfull installation and a sofa bed that looks great and feels like a real bed. Showroom staff excelent and very knowledgeable about the products, no selling just very experience based suggestions.

Having waiting a full 9 weeks for delivery of my pink sofa bed, I was disappointed to see that my sofa arrived damaged with black marks clearly visible on one side. The delivery team used a wet wipe to sponge it down but couldn't remove it. At least they photographed it for head office. Now they want to take another 8 weeks to repair with replacement, or only offering a small £185 discount - completely cursory compared to the high price of the sofa! Sofa itself seems nice but disappointing experience if anyone is considering ordering a light colour or wants anything to happen in less than unbelievable four month delivery timetable!

Having already bought a Furl sofa bed years ago, I knew I could not go wrong with investing my money on a Furl storage bed.
I could not be happier, It is amazing how much stuff you can put away in that vast space under your bed!
It came with the Furl vegan mattress, which is so comfortable that I look forward to going to sleep on it every night 😍
I highly recommend Furl if you are looking for a long lasting, extremely well made and functional storage bed.

I placed an order with Furl and paid an extra £100 for express delivery, so I could receive my order by 20 October instead of November. After payment, I received confirmation of both the order and the delivery upgrade.

About a week before the scheduled delivery, I started calling Furl to confirm the delivery details — but no one answered the phone for four days. I also sent them an email asking for an update on my order status, but never received a reply.

Eventually, I tried contacting them via the chat on their website — again, no response. Then I opened the chat from another laptop and, just to test, asked a question about a different product. This time they replied immediately. Once I mentioned my existing order, they told me to wait half a day as someone would “definitely get back to me.” Of course, by the end of the business day, no one did.

I called again several times, and on the third attempt a woman finally answered. She said there were some “issues with parts” and that the delivery would be delayed by another 4–5 weeks. I asked to cancel my order since I no longer wanted to deal with such an unreliable company. She said her manager would call me the next day, but I politely refused and asked her to just cancel the order. She still insisted on the call.

So not only did they fail to inform me about the delay — even though I paid extra for express delivery, clearly indicating the delivery date was important to me — but they also completely ignored my messages and calls. The fact that they responded instantly when I asked about another product in a different chat clearly shows they were choosing to ignore existing customers.

And only when I decided to cancel the order did they suddenly become eager to contact me. I wonder what their managers were doing during the previous four days when no one was answering emails or picking up the phone.

We visited the Swiss Cottage Showroom and were made very welcome.There was no pressure to buy,and we were allowed to try out every bed.M was a fountain of knowledge and helped us decide on the Right bed for us.Delivery and installation were a breeze The Delivery team were excellent Our Swan Sofa bed oozes quality and comfort Very easy to operate.Thanks again to all the Team at Furl

Furl’s customer service has truly improved since my initial concerns. On April 14th, their team arrived promptly to repair the bed and efficiently replaced the necessary screws and bolts. I appreciate their willingness to resolve the issue and ensure my bed is safely assembled. The technician was courteous and knowledgeable, providing reassurance throughout the process. Therefore, I am pleased to update my review to five stars, as Furl has demonstrated a commitment to customer satisfaction.

We visited Swiss Cottage Showroom and purchased the Mellow Sofabed.
Sales experience was good, Marcin was attentive and informative.
The sofabed was delivered on 7th Feb 2025. After 5 weeks (approx. 12hrs of use per week) the seat cushions have flattened and we now feel the bed frame beneath us. Not comfortable at all, which is a shame as the sofa looks nice.
On spending over £3k for a sofa, we would expect better quality, not use of substandard quality of materials. Since Furl praise themselves as being experts in sofabed comfort. This is very disappointing.
We have contacted customer services asking for solution to resolve this issue ASAP, but it has been weeks and still no progress - we have been advised someone will have to visit to assess the problem, however, we are still waiting for confirmation on date of visit.
As Furl offer a 60day return policy for full refund, we are now approaching this date and I have asked for an extension whilst this problem is being resolved. First response was glazed over, so have raised again - if they cannot offer an extension, I will be returning the sofa bed as we cannot be sitting on something so uncomfortable.
Am hoping for this to be resolved soon and will update rating depending on service.
Right now, not impressed with poor quality of seat cushions and slow response from customer service.

As soon as we decided to purchase a sofabed we did a search on google to check what our options were as we had never bought a sofabed before. It was clear that Furl was the only maker of good quality sofabeds which could be relied on for daily/nightly use.

I found the website perfect for helping us decide on colour, design and price and all the staff were so pleasant and helpful when I rang them (regularly!) with queries. They were happy to accept my requests and kept me well informed on the progress during manufacture.

It is now installed in my daughter's bedroom and she is absolutely delighted with it! Thanks to the lovely thick, well supported mattress she can get a good sleep at night, but also have extra space during the day once the bed is folded up.

Expensive - yes, but it shows in the quality of all the elements of the sofabed which will undoubtedly give good service and much pleasure for many years to come.

fantastic company and customer service too.
as they are helping me with a certain company who is making my life a misery at the moment.

great live chat too.

First class product a very professional team that delivered and installed our sofa bed.

An absolute pleasure to work with this company from the start, which in this day and age is refreshing!
We ordered a Tokyo sofa bed without even seeing it. Everyone was so helpful and yesterday Paul delivered our lovely sofa with great communication and a cheerful smile.
I would 100% recommend this company and deal with them in the future.

Janette Millan

We have had our Furl beds for over 3 years and just love them - I asked Marcin and his team to dismantle my daughters bed and install it in her flat - they were in and out of my house within 40 minutes and had the bed set up within 2 hours. Great service delivered with professionalism and a smile - thank you! And my daughter’s over the moon - best nights sleep since she left home!

Good quality bed, Good communication throughout and great installation.