Furnituremattressdirect Reviews 14

Bought a full sized hybrid memory foam pocket coil mattress from them thru MDG, and was more than satisfied. Mattress came in as described, earlier than expected, almost $1000 cheaper than a local shop, and was kind of thrown off to see a full sized mattress vacuumed packed, but I followed the instructions to unpack, and have not had a better sleep in years!

Bad in so many ways.
Bought a Mattress, did not last 5 months. When I wanted a replacement, they basically blamed me. I am 66 yrs old and Disabled. They accused me of jumping on bed, and said I caused the damage, so warranty will not be honored. My advice would be stay as far away from this company. Scammers to me. DISHONEST TO ME.

A mistake on order turned into a email argument with their customer service. Incompetent employees, cannot understand logic. Over charging for a return and ultimately they canceled the return with feeble reasons.

Scam, they shipped a mattress that was terrible quality and so i returned it and return process is fine just have not received my money back even after two months after receiving the mattress. Stole my mattress tried to charge me to return this terrible mattress to them and then never returned my money.

never thought that buying a mattress would be really that easy i have recently come to canada and wanted to buy the mattress and came across them and really they have helped me in buying the best suitable mattress for me...
thankyou guys and highly recommend

I will say that Sam tried his best to be helpful but in the end this was such a hassle and I have never had such a bad experience with a furniture company. First, they canceled my order for no reason. I had to call to find out why. They said because they are no longer shipping because of complaints of damage. Yet they still have not removed shipping option from their website. So then I place the order again saying I will pick it up. Finally get the order, get home, and the first box I open has damage and an entire piece missing. They also told me the chest is not available from the package but that they can provide another one from a different manufacturer that is close enough in colour no one would notice. I get the chest. It's brown. Other furniture is grey. Maybe they're colour blind? Anyway, email and call about the damage and missing pieces. Say they will replace but will not ship. Have to go BACK to Toronto AGAIN. My daughter points out to them a spot on the wood. They tell her oh don't worry about it. I open it when I get it, not only was that spot MORE DAMAGE, but they gave me the WRONG REPLACEMENT PARTS!!! I email again and their response is we will escalate this because we cannot seem to come to a good resolution. At this point, I've already asked for a discount of some kind because of all the hassle. I will be calling my CC company for a partial refund. Do not deal with.

Delivery time: 3 weeks.
Misssing the bamboo mattress protector.
Complained to company.
3 more weeks, I received a Polyester mattress protector, not a bamboo one as advertised.
Tim H

I booked 3 mattresses with this seller through best buy. They accepted the order, charged my credit card and after 1 week I see in the shipment status as shipment cancelled. They did not even inform me about the order cancellation. I was traveling with kids from another country to this new house where I was supposed to get the mattresses delivered. It caused me so much inconvenience.

These guys are very unprofessional. Please do not get tempted by their false discounts. They give a pathetic service and painful end.

Terrible bed.Inferior materials.Terrible back pains

Not impressed. I ordered my mattress 10 days ago and it still has not shipped. The funny thing is, they called me the next day of my order and said this "we have sent your UPS tracking number to your email and the truck is on the way now to pick it up". So here I am trying to track this thing for 7 days and it still just did label created. So I called Furniture Mattress Direct to see what was happening. To my surprise, the rep comes back with oh, "ya it hasn't shipped we have some local place that makes the mattresses and its delayed and it should be shipping tomorrow or Wednesday". As I was talking and trying to express my disappointment after someone had already called me to tell me it was being picked up right away and getting shipped... all I got was a sorry ok bye". I'll never order from there again. It's now Wednesday.... mattress still hasn't shipped.

Read the google reviews. Have you notice that they only reply to positive comments and never replies to a negative comment? If a company values your feedback regardless of whether it’s positive or negative, they will write back. You’re taking a risk with the company. If your order screws up, good luck getting a response. I bought bunk bed there and it was damaged when it was shipped here (they use a very crappy delivery company). They will never reply to you. I ended up settling this through my credit card company. There is a reason why there are a significant number of 1 star reviews. I left a review on their Facebook page and they deleted it.

The best mattress in a box!! Very comfortable and affordable!

Got my furniture and mattresses from here and had a very good experience. The ultraflex mattresses are very good and instead the furniture is of good quality too.
The prices are unbeatable and the delivery was fast.
Overall, had a very good experience.

They sent me the wrong order firstly, then the bed was of poor quality. Notified them and they ignored me for 2 months. Once they have your money, they dont care what happens after. So I urge do not fall into the same trap I did.