Fushi Wellbeing Reviews 

378
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 120 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the wonderful range of natural products, mentioning high quality ingredients and beautiful packaging that feels luxurious on the skin and keeps hair looking wonderful. Consumers also note that customer service representatives are exceptionally helpful, kind, and quick to resolve any unexpected issues regarding orders or subscriptions. Some reviewers were not happy with delivery timeframes, mentioning that shipments could take a long time to arrive, especially during busy seasonal periods. Additionally, a few people experienced frustrating issues with damaged items, broken seals, or poor communication when trying to sort out replacements.

What people talk about most

Product

Clients share positive opinions on product quality, frequently praising the fantastic oils and natural... See more

Customer service

Customers had positive experiences with customer service, consistently praising the incredible support,... See more

Quality

People report positive experiences with quality, highlighting excellent value, high quality oils, and natural... See more

Order

Consumers find order to be positive, regularly purchasing items like oils and experiencing great satisfaction... See more

Service

Customers consistently note positive experiences with service, highlighting fast responses to enquiries and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fushi olis are amazing! I received 3 bottles, jojoba, rosehip and castor oil. I've used them all on my face and they've helped the dryness of post menopausal dry skin. They hydrate without causing too... See more

Rated 5 out of 5 stars

Fushi products are elite. The packaging is beautiful, the service is warm and personal. I use the eye cream, face wash, face cream and the herb shampoo and conditioner. Having tried endless alternativ... See more

Rated 5 out of 5 stars

Although the initial order, a glass bottle of aloe vera juice, arrived broken due to poor packaging by Amazon, the experience with Fushi's customer service was amazing. I contacted them and spoke with... See more

Rated 5 out of 5 stars

Fabulous products and good quality ingredient's. I have ordered several times from there range and particularly like the oils and cherry lip oil is my latest purchase. I have recently brought the skin... See more


Company details

  1. Health and Beauty Shop
  2. also in
  3. Health Food Store

Written by the company

We create award-winning Ayurveda inspired health and beauty products in our London workshop, combining hand-blended, fresh & cold-pressed organic oils and herbs, ethically sourced from this season’s harvest to optimise your wellbeing.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

378 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 62% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(378)

116 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

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Rated 5 out of 5 stars

When you find a business that sells the…

When you find a business that sells the amazing quality ingredients and that are also totally aligned with your needs and beliefs for natural products its a win win!

I have ordered many different oils, castor, carrot, vitamin E and as my needs change the ability to cancel, pause subscriptions or indeed change them is super easy. Thank you Fushi - having your products in my home is an utter joy! Em x

November 9, 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding customer service

Fushi have provided me not only with excellent value, high quality oils but also dealt incredibly quickly with something for me today. I cannot rate their customer service highly enough!
Rachel

November 5, 2026
Unprompted review
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Rated 5 out of 5 stars

First timer …


Just ordered from this company for the first time.
First class! Efficient and on time.
Just started using product so cannot comment on results as yet. Fingers crossed.

October 7, 2026
Unprompted review
Rated 5 out of 5 stars

Beautiful products + great customer service

Customer service from Greeshma was great + the products are just on another level, I tried a jojoba oil from another company (a reputable one) and it was just not as good, and their Radiance Face Oil is just such a beautiful step in my routine, I use it day and night and it just elevates how I feel about myself. The quality and formulation of the fushi products are second to none.

October 9, 2026
Unprompted review
Rated 5 out of 5 stars

I’ve been using Fushi for years when it…

I’ve been using Fushi for years when it was just starting out, it’s nice to see family run business do well. I have several illnesses that I’m dealing with and asked for their advice . They didn’t rush to sell me a product they advised me to see my nephrologist etc they are such a lovely company and the people who work for them are lovely. And most of all you can trust there products and ingredients. I always buy from this company from my pills to my face creams

October 5, 2026
Unprompted review
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Rated 5 out of 5 stars

Amazing and wonderful products

Amazing and wonderful products. I have used castor oil and almond oil both are high quality. Also their customer service is so quick I had an issue they resolve it straight away. I had really good experience with them.

September 30, 2026
Unprompted review
Rated 5 out of 5 stars

Wholeheartedly recommended!

I've been using products from this company for several years, and have always been delighted with their quality and with the service. I can't praise them enough!

September 27, 2026
Unprompted review
Rated 5 out of 5 stars

Genuine products and a trusted brand

I’ve been very happy with Fushi and their products. Their oils and other products feel genuine, organic, rooted in tradition, and made with a clear sense of ethics and sustainability. I have used several of their oils: castor, moringa, neem, Root Revival, and some of the tools designed to use with them. Chyawanprash has also become a favorite of mine during the colder days. Their customer service is excellent — quick, kind, and genuinely helpful. I also appreciate that there are options to change or cancel an order when necessary.
Overall, there is a real feeling of honesty and care, both in the products and in the way they are prepared and delivered. It’s a brand I trust and genuinely enjoy using.

September 18, 2026
Unprompted review
Rated 5 out of 5 stars

Fushi’s Vitamin E oil

Fushi’s Vitamin E oil
My Mum who purchased the Vitamin E oil rates it highly.
Using the Vitamin E oil has improved my Mum’s nails. Prior to using the oil, her nails were breaking. After using the oil daily for approximately 2-3 weeks, there has been a marked improvement. The nails have also grown quicker. The oil has also been used on the hands & face & the skin feels nicer & softer as a result.
Also, prices are good, & queries are promptly responded to with thorough information.
Keep up the great work Fushi! I will keep returning!

August 1, 2026
Unprompted review
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Rated 5 out of 5 stars

A happy repeat customer

I'm a repeat customer and have tried a variety of their products. I have sensitive skin and hair, but their products work really well for me. Great quality products, along with swift and polite customer service. Please keep up the great work!

September 3, 2026
Unprompted review
Fushi Wellbeing logo

Reply from Fushi Wellbeing

Thank you very much for your kind review, and for being a repeat customer. We are delighted to hear that you enjoy our products and have found our service swift and polite. Comments like yours mean a great deal to our small, family-run team, and we will keep up the good work.

Warm wishes,
The Fushi Team

Rated 2 out of 5 stars

£10 increase on a bottle of tablets with no genuine warning - shocking!

Customer service is not always great; but my biggest issue was the £10 increase in price to my Saw Palmetto subscription.

I had this on subscription paying c£13 per order plus pp.

All of a sudden my subscription increased to £26+.

When I queried this I was emailed back quite promptly saying an email had gone out to alert customers to the price increases.

This wasn’t an accurate account of what happened. An email saying “last chance at current price” or something along those lines came out with zero information about just how much of an increase there would be.

Totally underhand and unethical.

I was told that due to cost increases blah blah blah….yeah I’m buying a bottle of tablets not a tank of gasoline. That sort of price hike is disgusting. And completely taking advantage.

I did however get a refund when I asked for it and cancelled my subscription.

Would never order from them again due to this approach.

September 1, 2026
Unprompted review
Fushi Wellbeing logo

Reply from Fushi Wellbeing

Thank you for taking the time to share your feedback, and we're truly sorry to have disappointed you.
We completely understand how frustrating it was to see such a jump in your Saw Palmetto subscription. Before our prices changed in June, we sent several emails explaining that we'd need to increase them, and we kept all existing subscribers on their previous prices right through until August to give everyone time to decide. That said, we hear your point that those emails could have been clearer about the exact amounts, and that's something we'll take on board.
We'll be honest: some of these increases were higher than we'd have liked. For 16 years we've worked hard to keep Fushi as good value as possible, and in hindsight some of these changes should have been made gradually over time rather than all at once. That's our bad, and we've said so openly.
Our products are made farm to bottle, in glass, with organic certification, cruelty-free and ethical accreditations, and biodegradable packaging. As costs across all of these have risen, some of our old prices simply weren't possible to sustain any more if we were going to keep making our products the way we believe they should be made.
We're glad we were able to process your refund, and we respect your decision. If you ever feel like giving us another try, we'd love to welcome you back.

Rated 5 out of 5 stars

Customer service has been great

Customer service has been great! Products are lovely too.

September 1, 2026
Unprompted review
Fushi Wellbeing logo

Reply from Fushi Wellbeing

Thank you very much for your kind feedback. We are delighted to hear that you are happy with our products and our service and we truly appreciate your support.

Warm wishes,
The Fushi Team

Rated 5 out of 5 stars

Fushi products are exceptional …

I have found Fushi products exceptional. They are of the highest quality and really work. I been using them for a long while. Also they are packaged with real care making opening the parcel feel special because of that care. Additionally their team is extremely helpful and prompt in replying which is a massive bonus in these times.

July 30, 2026
Unprompted review
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Rated 5 out of 5 stars

Quality products

I have been using Fushi products for at least 5 years now and they are amazing quality. I love the vitamin E oil and caster oil.
I had a query yesterday and it was answered so quickly. A super company

August 17, 2026
Unprompted review

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