Futbol Factory Reviews 

As for goods, the store has everything. But when it comes to service, my rating would be zero. I think they haven't learned the saying "the customer is always right" and "a good voice can be heard far away, but a bad voice can be heard even further". Let me explain what this is about. I was in the store the other day and they didn't have my son's favorite football team jersey in the right size. I found that jersey in another store that is miles away. I bought a jersey, but the time to print the name on the jersey was 7 days. Since I was a tourist in Valencia for 3 days, I didn't have time to wait. So I went back to the Futbal Factory store and asked them to print name on the jersey. They didn't even want to hear about doing it because the jersey was not bought from them. Of course I wanted to pay for it. So now I'm asking, is this real customer care, will the customers be satisfied? Goods like goods can be found and bought everywhere, but if the client is not provided with good service, everything is for nothing. They had to have understanding of my situation. I'm coming from abroad for a few days, (I don't have time to return the purchased jersey, so I have to go to one of their other stores where they had the desired size), I have an original children's jersey, which without the name of the favorite player is not much, right? So I'm very disappointed, and so will my son when he sees a jersey without a favorite players name. Dont go there, there are many other stores with very polite staff, where they give you information and care about customers.

We wanted to buy a soccer jersey for a child. The salesperson said the jerseys were expected to arrive that afternoon but suggested we call again to check. We called at 4:00 PM, and availability was confirmed during the call. However, when we arrived at the store at 4:45 PM, we were disappointed to find that only adult jerseys were available. The child was completely let down. We ended up buying the jersey at the Adidas store instead, though unfortunately without the printing on the back. When we asked if the printing could be done at the Futbol Academy for a fee, the answer was a refusal. If a store gives poor advice and provides incorrect information over the phone, one would at least expect a bit more in terms of customer service.

I ordered a player version psg kit with number and name on the back and it didn’t take long to arrive to Spain. It arrived perfectly and i haven’t got e y problems. Size, quality, authenticity, everything perfect, will be buying more from this website

I live in Spain and I ordered a black, nike, customized long sleeve goalkeeper jersey (44.40 euros) from futbolfactory website early Sunday morning and they did not send me neither a confirmation email stating that my order has been received nor an order number. It makes me feel as if the company and website is a scam and they are only here to take my cash and other people's money as well. I need an answer and a solution right away.

Update: I have sent two emails to them and they have not responded. I have messaged them on instagram and they have ignored my request.

UPDATE
I have messaged you the information that can help through instagram dm because I don’t get a response by email.

3rd Update: I have asked for the money to be returned to my card.

4th Update:
They state that “my order appears as canceled/unpaid in our database because it was not properly completed.” Seeing this is the case, I have requested to have my money returned to my card because in my banking statement it says that the payment has been completed and an amount of 44,40 euros has been deducted from my card. If they order was cancelled “according” to Futbol Factory, then why hasn’t my money been returned like any other normal business.l would do so? The company has the worst customer service. You go on their instagram account and try to call and you’re met with an automated response stating the hours of operation and then get hung up on. You can’t even contact them through email because it seems that no one in their company checks the emails. I’ve sent two emails and haven’t received any response. You can’t even DM them on Instagram because they take 10 years to respond. This company should be rated 0,0/10 on Trust Pilot or should be closed. If they can’t have a proper customer service team then why even have a company open? It gives me the feeling as if they’re only here to consume people’s money and find ways to make customers give up to the point where the customer won’t try to get their money back. What’s even worse or even sleazy is that Futbol Factory doesn’t automatically send a confirmation email with proof of purchase or even an order number. Do better Futbol Factory. Find a solution because apologies will not be sufficient enough.

Final Update:
After a few days of constant messaging, Futbol Factory was able to finally fix everything. They finally sent the invoice to the email and my package is arriving in the next 10-12 days. Since they were able to find a solution, I have decided to increase their overall rating. There is room for improvement and it’s going to take time. In the end no one’s perfect and neither is Futbol Factory, so it’s ok.

I live in Spain and I ordered a black, nike, customized long sleeve goalkeeper jersey (44.40 euros) from futbolfactory website early Sunday morning and they did not send me neither a confirmation email stating that my order has been received nor an order number. It makes me feel as if the company and website is a scam and they are only here to take my cash and other people's money as well. I need an answer and a solution right away.