FWRD Reviews 578

Top notch online boutique. I receive weekly shipments from FWRD because their selection is amazing and irresistible. Shipping is so quick, items arrive by day 2. Their app is easy to manage current purchases and add items to a wishlist. Majority of my closet is from this site. Customer service is always great and friendly. Above all, they are a honest business. There’s so many garbage sites out there that have deceiving practices. Forward sets the bar high, I’ll be a forever customer <3

I ordered an item from this store and was scammed! On the day the order was supposed to be delivered, it wasn’t. The store decided not to deliver the item I paid for, and this is reflected on the UPS website. I contacted the store to ask why this happened, and after a few days, they replied that they couldn’t help me, wouldn’t refund my money, and wouldn’t deliver the order. As a result, you’re left with no money and no product. Scam!! I do not recommend this store!!!

I am very impressed with the shipping. I’ve ordered something on Saturday night. It was already delivered on Monday afternoon at no additional shipping cost. Product is amazing and well packaged. Just wow

Awful Company!
I returned a pair of jeans. I had to pay the returned costes 65 euro
Apart of this they charged me 74,90 sales tax! I didn’t buy anything , so the 74,90 sales tax make no sense!
I don’t agree and started an investigation.
To be continued

I placed a pre-order with FWRD, charged in AUD and the order was lost in transit. The refund was issued in USD without prior consultation. Due to exchange-rate timing, the AUD amount returned was significantly lower than my original charge.

After several days of correspondence, FWRD said they could not address the discrepancy, pointing to PayPal/bank fee. Communication was polite, but accountability was lacking.

Top 5 reasons for doing business with FWRD.

1. Great Selection.
2. Super Fast Shipping.
3. Excellent Return Policy.
4. Short wait times when calling.
5. Customer Service is Superb (rare these days).

I recently had an issue with a promo code. I called FRWD and they felt my frustration. Not only did they fix the problem right away, they gave me an additional 5% off when they didn't have to. The person that helped me was professional and understanding. She turned a negative into a positive.

This is a company that understands that Service is More Important than Product. I will not purchase my shoes anywhere else.

What an awful, horrible company this is! We never received our order but they charged us for it anyway. They initially promised to give us a credit, but they first wanted us to agree to not dispute the charge. We didn't trust them, so we disputed it. Even though they said they would cooperate with us, they instead did they opposite. They tried to tell our credit card company that we received the delivery, even though they had never provided any proof of delivery. They are liars, don't trust them.

I've ordered from FWRD a few times but I had to leave this review because they have great customer service. They make returns easy by placing a return label in the box so you can return instantly without even putting a request in. Refund was processed the same day they received the item. They also actually have a customer service number!!! Out of all of the nontraditional luxury retailers, FWRD truly stands out.

Higher price than shown when you go to checkout.

20% 1 star reviews tells me not to buy from here.
Especially when you read them reviews.

They are a scam.
I ordered shoes, but they were a bit narrow in fit, so I returned them using Australia Post as per their instructions. I received confirmation from Australia Post that the shoes were delivered back to them.
I waited for a week but received no update, so I raised a case with PayPal and also contacted the company directly. At first, they replied asking me to drop the PayPal case and said they would look into the refund, which could take a few weeks.
I waited four weeks, and then they replied saying that I had sent the wrong item and that they couldn’t process the refund unless I returned the correct item.
Seriously, this is a scam. People, please stay away from them. Luckily, I didn’t buy anything too expensive. I usually shop from Cettire and Farfetch and have never had any issues with them.

Good price, and promptly shipping. Thanks!

I ordered the wrong size shoes for my husband for Christmas, not once, but twice! FWRD’s customer service responded quickly to me in both instances, offered to let me return one item at no cost to me, and cancelled the other item before I was even charged. The shoes we received, although the wrong size, were exactly as pictured. Based on this, and the excellent customer service I received, would highly recommend this company!

Shipping was fast and the belt came in secure packaging with a dust bag and bubble wrap.

DEC 29, 2025
Speedy shipping, perfect packing and Fast email, Phone response. Thank you !

This Item was Preorder and I received before the time you indicated that’s a Great Surprise Thank you

Great service

Thankful I was able to find, order and receive these shoes for my daughter's Christmas present. Easy process.

Simple to order and quick delivery! Thank you!

Ordering was easy. My shipment came in a timely manner. No complaints.