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Rated 1 out of 5 stars

The support have a lot of delay to answer and they are so burocratics to solve a clearly problem of a key not functional in my region even though the key showed global on the website of G2play. I'm tr... See more

Rated 1 out of 5 stars

Just sold me 2 beta test keys. I dropped them a note and got answered that selling beta test keys is 100% legit since it's the same game, which is an absolute BS according to Steam rules, and any... See more

Rated 1 out of 5 stars

Bought a game (Endless Space 2), Steam key was already in use. Contacted them, sent them all the necessary screenshots, they never responded. Got a message recently saying that the case was closed b... See more

Company replied

Rated 2 out of 5 stars

They sell actual keys, but much of what they sell are used serial keys, which you will be unable to activate. You'll have to keep pressing for several weeks if you want refund or a new key, and... See more

Company replied

1.7

Bad

TrustScore 1.5 out of 5

1K reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

The support have a lot of delay to…

The support have a lot of delay to answer and they are so burocratics to solve a clearly problem of a key not functional in my region even though the key showed global on the website of G2play. I'm tryng to have a refound more than 2 weeks its rediculous.

April 20, 2026
Unprompted review
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Rated 1 out of 5 stars

Just sold me 2 beta test keys

Just sold me 2 beta test keys. I dropped them a note and got answered that selling beta test keys is 100% legit since it's the same game, which is an absolute BS according to Steam rules, and any dev can revoke beta keys anytime and with no compensation, quite rightfully since their purpose is for testing only. Plus, beta tests are simply free and should not be sold.
It's like selling free perfume samples : same perfume, but not the same purpose.
I strongly recommend not to go there if you do not want to buy fraudulent keys.

PS: they were enough of bad faith to write, I quote, that any sort of Steam key can be revoked by the devs... Could be funny if it was not that pathetic.

April 24, 2026
Unprompted review
Rated 4 out of 5 stars

Honest Review in Eng/Swe from a 10+ yr User

Jag har använt mig av G2Play för att köpa nycklar till spel i drygt 10 år nu. Har haft problem med detta ett par gånger då en nyckel redan var aktiverad, skrev till deras support och fick en ny som fungerade.

Lärde mig att inte gå efter det billigaste priset eller säljare som har låg rating eller hög rating från ett lågt antal användare då dessa ofta inte är legitima utan att ta de som är snäppet dyrare (men ändå ofta hamnar under priset på t.ex. Steam).

Anledningen bakom det låga betyget är nog för att folk inte fattar hur man använder sidan, har som sagt haft ett enda problem och har använt mig av den i över ett decennium.

Ger 4/5 då priserna inte reflekterar hela kostnaden, lite halv-shady att man ofta får en serviceavgift tillagd på toppen och även kostnaden för "skatt" om man bor i EU - ingen kommer kolla detta eller försöka polisera det.

ENG:
I've been using G2Play to buy keys for roughly 10 years at this point. I've had an issue maybe once or twice where said key(s) were already activated. I simply wrote to their support and recieved new keys that functioned.

This taught me that you shouldn't go for the cheapest prices or sellers that have high ratings but a small number of ratings (in comparison to the rest) as these are most likely illegitimate/shady sellers.

I'm guessing the reason G2Play has such low ratings is that people don't quite understand how the site works or how to properly nagivate it and avoid shady sellers. As mentioned, I've used it for over a decade and I can count the number of times I've had issues on one hand.

I'm giving G2Play a 4/5 as the prices don't exactly reflect what you'll end up paying. I feel it's kinda semi-shady to add a service fee right at the end and suggest that users add "tax" if they're inside the EU - no one is going to check or police this.

June 20, 2025
Unprompted review
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Rated 1 out of 5 stars

They always seem to find a reason to…

They always seem to find a reason to delay your order. This is 2025, I don't want or have to wait up to 72 hours, up to 24 hours, up to 72 hours for payment to come through anywhere else. So this was my last attempt at ordering through you. Might as well order a physical copy, same delivery time.

May 4, 2025
Unprompted review
Rated 1 out of 5 stars

Scam site

Scam site! The game's price was listed as CHF 38.60 on the buy cheap site, but they're charging you CHF 75.27. That's more expensive than the original Steam price. Avoid this site!

April 13, 2025
Unprompted review
Rated 1 out of 5 stars

Sadly G2Play had turned to utter shit…

Sadly G2Play had turned to utter shit and it's not recent even't, happened long time ago, but I just realized it now. Back in the day you almost always managed to find Steam key for a game you wanted much cheaper there, but not these days, prices are mostly like ~1 to 2 euros cheaper, but then when you actually go thru whole wallet thing price goes up with stupid fees and game is effing expensive again, so who ever you are that ruined it, please F off!

March 4, 2025
Unprompted review
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Rated 1 out of 5 stars

Bought a game key with eth

Bought a game key with eth, I paid in time and they took the money so I wrote to the support and no response yet after hours. So I lost money, really a great scam. More then 50 euro… I am going to denounce them.

December 27, 2024
Unprompted review
Rated 1 out of 5 stars

I bought dragonball sparking zero in…

I bought dragonball sparking zero in pre order to play it already on the 8th of october but despite I paid more than 80€ since midnight and it's 9 am still not delivered to my key,very bad service and they don't even respond to open tickets, my order nuemro is: WFK5A50D96BF (an order that is fixed on the “partially completed” wording since hours and hours)

October 8, 2024
Unprompted review
Rated 2 out of 5 stars

invalid key, never got my refund

I bought a key for a game and said key couldn't be redeemed in my country (region-locked). I asked for 2 months for a refund and they just kept closing my tickets, marking them as solved. In the end they said they re-sold my key to another person and blamed a 3rd party for the refund problem.

I would avoid purchasing from this store, no matter how cheap the keys might be

February 22, 2024
Unprompted review
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Rated 1 out of 5 stars

i got scamed and no one is anwsering me

i buy the NARUTO X BORUTO Ultimate Ninja STORM CONNECTIONS key and this not working and guy is not responding HELP!!!!!!!!

November 16, 2023
Unprompted review
G2PLAY.NET logo

Reply from G2PLAY.NET

Dear Customer,

We apologize for the inconvenience you have experienced with the key you purchased for NARUTO X BORUTO Ultimate Ninja STORM CONNECTIONS. Our customer support team is here to assist you with any issues you encounter.

We are happy to confirm that we have already replied to your report in the Resolution Centre and we have provided you with a solution to the issue at hand.

We appreciate your patience and understanding.

Best regards,
Ysh

Rated 3 out of 5 stars

I bought nba 2k24 and i received an…

Edit : I had an answer and they fixed my issue. 2 days but finally it worked.

I bought nba 2k24 and i received an activation key but it is invalid. No answer from the report case and ticket on kinguin...
I received a key in this format : AAAA-BBBB-CCCC AAAA-BBBB-CCCC but as steam indicates, there is no format like that one.

September 8, 2023
Unprompted review
G2PLAY.NET logo

Reply from G2PLAY.NET

Dear Customer,

Thank you for your review.

We are very sorry for any inconvenience you have encountered.

We have reviewed your order and we would like to notify you that the product you have purchased includes two distinct codes for game activation. We kindly request that you refer to our message in ticket 666856, which you can access through this link: https://kingu.in/MyTickets.

Please try to activate the keys one more time, we are waiting for your confirmation in the ticket if you were able to successfully redeem it.

Thank you for your understanding and we are waiting for your reply.

Kind regards,
Claudia

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Rated 4 out of 5 stars

Disappointment at first but then refund, its OK!

This service should be used with caution. A Key that have already been redeemed was sold to me. If you complain, you will be stalled with canned texts and no solutions. I am going to deleted my account. I want nothing more to do with this company.

Update: Actually, I just wanted to find out how to delete my account, but then I saw the credit.The solution is to remain firm and insist on your personal rights. Writing a review with the order number here was very good. Last week my purchase was refunded + a 10% voucher. Respect to g2play I didn't expect that. Rating has been adjusted from 1 to 4 stars.

April 23, 2023
Unprompted review
G2PLAY.NET logo

Reply from G2PLAY.NET

Hello,

Thank you for reaching out to us.

We are truly sorry for the inconvenience. We would like to kindly inform you that the issue has already been resolved in your favor.

Please have a look at the report you created for more details.

Kind regards,
Nika

Rated 1 out of 5 stars

WWE 2K23 key not working

WWE 2K23 key not working, key is already used or doesn't exist

I'm waiting for key replacement or my money back, I prefer a new key because I want to play the game so badly.

EDIT: I want my money back, I bought it somewhere else

March 20, 2023
Unprompted review
G2PLAY.NET logo

Reply from G2PLAY.NET

Hello,

Thank you for sharing your experience with us via Trustpilot!

We wish to notice that we have already replied to your report and have every intent of providing you with a solution, however, we will need you to submit a basic set of screenshots first.

Kindly do so at your earliest convenience and we will continue to assist you.

Kind regards,
Grażyna

Rated 1 out of 5 stars

I'm not getting my key

I'm not getting any key, even though i paid for it. My Order ID is: 37A8SPJ9JY8
Please help

December 23, 2022
Unprompted review
G2PLAY.NET logo

Reply from G2PLAY.NET

Hello BOLUDO_SLAYER,

We apologize for the delay in our response.

We are currently experiencing increased traffic on our site which can cause a delay in our responses.

Please be informed that your order has been placed on hold due to the ongoing verification process taking place in ticket 430173. You can find a list of your tickets here: https://kingu.in/MyTickets

Once you go through with it and provide the required information, your order will be released.

If you prefer to be refunded instead, please mention it in the ticket.

This is a one-off procedure and after successful verification, we will never ask you to do that again. What is more, we would like to inform you that this is a common procedure, used by many companies offering online services, like for example PayPal. Please be also informed that your personal information will not be misappropriated.

Please have a look at the ticket at your earliest convenience.

Kind regards,
Joey

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