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Met Gaele ben je zeker van het meest ideale energietarief! Gaele neemt je energie van A tot Z van je over. Zo bespaar je tijd, zorgen én geld. Met Gaele zit je altijd goed. Laat je energie over aan de experten. Zo maak je ruimte vrij voor andere zaken én bespaar je op je energietarief. Het heeft enkel maar voordelen.
Kortrijksesteenweg 387, 8530, Harelbeke, Belgium
3.3
60 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 66% of negative reviews
Typically replies within 2 weeks
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??? does SPARKI always give such messing text to the clients to read?▽▽▽
"garbled file" e mails to the clients!!!
??? is the same co.? or just transfer my contract to someone without my agreement???
SUPER SCARING SERVICE!!!!!
Reply from Gaele
Hello Helena,
Thank you for informing us. As you know, we have solved this in the meantime. Don't hesitate to contact us if you have extra questions.
Best regards,
Team Sparki
Unfair and uncorrect brokerage, where the only aim of Gaele is to win money on your back through high commissions with the chosen supplier. These cowboys now have a new way of getting the money out of your pockets, with their Gaele XL "service".
Reply from Gaele
Dear Franck,
We are sorry to hear that you have this impression of our services. We would like to clarify that Gaele is an energy broker that offers market-based proposals to consumers. Our goal is to help our customers save on their energy bills on long term by guiding them toward the best possible solution.
Regarding Gaele XL: this service offers customers a fixed energy contract for 25 years, with an annual indexation of 2%. As part of this service, we provide free solar panels and a home battery without a large upfront investment.
If you have any further questions or concerns, please do not hesitate to contact us directly at info@gaele.be. We are happy to clarify any misunderstandings and improve your experience with our services.
Best regards,
The Gaele Team
Gaele has switched my energy contract without my consent (and without me granting them the legal right to) via an IT issue they claim to have corrected in May. Months later I find out I owe my old supplied a "closing fee" and my new supplier two months of energy bills while NEVER receiving a confirmation from either Gaele or the new supplier (no SMS, no e-mail notifications), NO CONTRACT confirmation or proof of an executed transfer and no billing system to any of my registered e-mails. Unbelievable that this can be allowed to happen.
The case is now with the ombudsman, but this whole exercise has cost me hundreds of Euros for no benefit whatsoever. Highly recommend to stay away!
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