Galactic Fireworks Reviews 

1,821
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 160 reviews, reviewers overwhelmingly had a great experience with this company, frequently praising the exceptional customer service and overall reliability. Customers praise the fantastic product range, highly competitive prices, and helpful video guides that make choosing items very easy before purchasing. Consumers frequently mention the remarkably fast delivery service and professional, polite drivers who provide timely updates right to the door. Some people were dissatisfied with communication, noting a frustrating lack of updates regarding their order status or delayed shipping times. A few reviewers also mentioned wishing for lower standard delivery charges or a slightly broader selection of certain specific items.

What people talk about most

Product

Consumers find product to be positive, highlighting an incredible selection of items that exceed expectations... See more

Delivery service

People report positive experiences with delivery service, frequently praising prompt arrival times, live... See more

Service

Users describe positive interactions with service, highlighting prompt order assistance and expert delivery.... See more

Price

Clients share positive opinions on price, highlighting fantastic ranges, brilliant deals, and competitive... See more

Order

Customers had positive experiences with order processes that are consistently described as easy, efficient,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My son wanted some fireworks, we chose about £45 worth, not a huge order in the world of fireworks I’m sure. We emailed some questions, then we faffed about ordering and didn’t get the order in until... See more

Rated 5 out of 5 stars

Another excellent fireworks night thanks to Galactic. I hope it won't be the last one as new fireworks regulations may come in next year, banning most of the fireworks I buy. I have filled in the onli... See more

Company replied

Rated 5 out of 5 stars

Fantastic experience, from now on, I'll buy only from them. Everyone enjoyed,even the neighbors, were filming, I'll give more than 5 stars 🤩. I've tried more than one year different products and pro... See more

Company replied

Rated 5 out of 5 stars

I recently emailed a few suppliers about a planned firework display for a small and friendly belated bonfire gathering. Had a couple of bland generic responses apart from the reply from Gal... See more

Company replied


Company details

  1. Fireworks Store
  2. also in
  3. Fireworks Supplier

Written by the company

Galactic Fireworks have the biggest and best range of premium quality fireworks for sale in the U.K. These include rockets, cakes, display packs, sparklers and more - buy online now!


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.9

All reviews

(1,821)

145 reviews in the last 12 months

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Rated 5 out of 5 stars

Blasting off NYE right—brilliant service from James and Danny!

Placed a large order for my New Year’s Eve display and honestly couldn't ask for better service from Galactic Fireworks. Their website is super easy to navigate, and being able to watch a video of every product before buying made planning the show effortless. James went above and beyond—he was super responsive, genuinely helpful, and completely professional from start to finish. He seamlessly merged my add-on items into the main delivery with no extra postage and even threw in a free pack of portfires to help out on the night. Express delivery was rapid too—a massive shout-out to Danny the driver, who was an absolute pleasure to deal with and so helpful unloading everything. Easily the best customer experience I’ve had—will definitely be ordering again!
Thanks, Leon

November 8, 2026
Unprompted review
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Rated 5 out of 5 stars

Fantastic company from start to finish

Fantastic company from start to finish! The online videos were really helpful when choosing our fireworks, and the customer service was excellent. Everything went smoothly, and the fireworks were brilliant. We had a fantastic evening and will definitely be buying from them again next year. Highly recommended!

October 30, 2026
Unprompted review
Rated 5 out of 5 stars

Bought the quiet boom

Selected a number of low noise fireworks for my toddler and friends to enjoy. Fantastic selection and noise as described. Really happy with the show we put on! Fireworks delivery was fantastic as well! Definitely doing this again next year

November 5, 2026
Unprompted review
Rated 5 out of 5 stars

Simpley the best.

Wow!! What a fun night. The days of Benwell, Astra and Standard fireworks even Brocks fireworks which were the best ever great times on bonfire night through the 70 & 80s.

Let's move on big thanks to Galactic Fireworks OMG the Legends of Oylimpus what a great display fantastic Quality along with Predotor display rockets. Well worth the price the best quality out there. I bought in sale so look out all for sale prices. If you want Quality do not look any further than Galactic Fireworks. Great delivery.

These Fire works are fantastic if you have a large garden for Saftey and display effects read the requirement advisory during check out purchase.

November 5, 2026
Unprompted review
Rated 5 out of 5 stars

Cracking company!

My son wanted some fireworks, we chose about £45 worth, not a huge order in the world of fireworks I’m sure. We emailed some questions, then we faffed about ordering and didn’t get the order in until this morning. We then rang, to check it would be okay, then went to the shop. Through out our myriad and multiple contacts they were exemplary, quick to respond, always helpful and pleasant and going out of their way to fulfil the order. It’s an hour and a half round trip to Retford for us but I’d definitely go there again. Also range and prices are fantastic.

November 6, 2026
Unprompted review
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Rated 5 out of 5 stars

Another excellent fireworks night…

Another excellent fireworks night thanks to Galactic. I hope it won't be the last one as new fireworks regulations may come in next year, banning most of the fireworks I buy. I have filled in the online form putting my point of view forward to the government. New rules would hit companies like Galactic hard, restricting what they could sell and would ruin my garden display. We will have to wait and see. However another great year with some lovely fireworks and excellent prices. Thank you.

September 4, 2026
Unprompted review
Galactic Fireworks logo

Reply from Galactic Fireworks

Hi Carl, glad it was another great night, and thanks for having your say in the consultation. Here's to many more garden displays. James

Rated 5 out of 5 stars

Brilliant fireworks and brilliant…

Brilliant fireworks and brilliant customer service, thank you for sorting the delivery out for sooner, it really was appreciated.

October 25, 2026
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Reply from Galactic Fireworks

Hi Michelle, glad we could get your delivery out sooner for you. Hope you had a brilliant display. James

Rated 5 out of 5 stars

I emailed galactic on Monday and James…

I emailed galactic on Monday and James was more than helpful. Absolutetly brilliant will use again 😃

November 1, 2026
Unprompted review
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Reply from Galactic Fireworks

Hi Zak, glad I could help. Hope your fireworks went down a storm. James

Rated 5 out of 5 stars

Great selection and delivered on time

Great selection and delivered on time, I hope they will be great fireworks they certainly look the business. Also don't charge extra for postage as its included in the price.

September 25, 2026
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Reply from Galactic Fireworks

Thanks Kym. Glad it all turned up on time, and we hope they go off as well as they look. Enjoy the night. James

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Rated 5 out of 5 stars

I had excellent communication with James ith…

I had excellent communication with James helped me all the steps of the way listened to problems I had couldn't thank him enough recommended to anyone wanting fireworks thanks James

September 4, 2026
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Reply from Galactic Fireworks

Thank you Paul, that's really kind. It was a pleasure helping you get it all sorted, and I hope the display went down well. James

Rated 5 out of 5 stars

The only place to go if you love pyro 🎆🎆🎇🎇🎇🎇

Yet again galactic fireworks have smashed it out of the park
The update to the website is beyond brilliant there is far to much to mention you need to see it for yourselves
The items they sell are unbeatable
The delivery is quick and done with expertise
I cannot say just how good this company is for supplying fireworks there just simply amazing

September 30, 2026
Unprompted review
Galactic Fireworks logo

Reply from Galactic Fireworks

Shaun, cheers for this. A lot of work went into the new website, so it's great to hear it's gone down well with you. See you again soon. James

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Rated 5 out of 5 stars

Refund made easily

There was a bit of an issue with order and it was delivered too late so I asked for a refund and it was made promptly with no issues.
Contact was very good.

August 30, 2026
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Reply from Galactic Fireworks

Sorry again that your order arrived late, Gosia. We're glad the refund was quick and simple, and thank you for saying so. James

Rated 5 out of 5 stars

Best of the best!

I have gone with galactic 3 times. was gonna have a summer party, but, i decided to keep the money saved for my 30th. Next year, in April, ill be coming again, but my area will sound like a warzone, compounds, barrages, rockets.

June 1, 2026
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Reply from Galactic Fireworks

Three orders in, Reece, thank you. Good luck with the 30th next April, we'll be here when you're ready. James

Rated 5 out of 5 stars

Best place to buy online

Had an amazing experience buying Fireworks from here. Will be coming to them for all my future firework needs.

August 29, 2026
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Reply from Galactic Fireworks

Thanks Syed, that's great to hear. We'll look forward to your next order. James

Rated 3 out of 5 stars

Was hoping to place an order for some…

Was hoping to place an order for some additional 4cue receivers to expand our system for an upcoming pyromusical. The units themselves are reasonably priced at £19.99 each. We only needed 8 additional cues so two were required. Unfortunately the courier options they currently use charge as much as the product itself which just made the purchasing unviable. Generally it would cost between £7-9 at most for the length of the country on Royal Mail or DPD as a regular item (No explosives). It’s a shame they use such expensive couriers as it has affected their business on this occasion. James was very responsive on email however which was nice.

September 23, 2026
Unprompted review
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Reply from Galactic Fireworks

Thanks for the feedback. Non-firework items like the 4cue receivers go out on our Saver service at a flat £19.95, or free on orders over £300, so on a small order the delivery is a big slice of the total. We understand why it didn't add up this time, and we're sorry we couldn't help on this one. James

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Rated 5 out of 5 stars

Galactic first-class

Huge range of products, great prices, prompt delivery.

September 2, 2026
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Reply from Galactic Fireworks

Hi David,

Glad the range and the prices hit the mark, and that it turned up quickly.

James

Rated 5 out of 5 stars

I have used Galactic for many years and…

I have used Galactic for many years and they have always delivered, both in terms of actual delivery and quality. Many years ago, I was round friend’s place and bought some local over priced rubbish. The following year, I did it the right way and subsequently spent many years buying far too many fireworks from Galactic, but thoroughly enjoyed the results with the kids. They are all grown up now and I found myself unsubscribing from future texts just now. Hence as someone who does not normally write reviews doing this as a little farewell. Totally recommend them and also worth looking for their sales. Good luck John

September 6, 2026
Unprompted review
Galactic Fireworks logo

Reply from Galactic Fireworks

Hi John,

What a lovely send-off. Years of buying far too many fireworks is the best kind of loyalty, and we're glad the kids got to enjoy them. All the best.

James

Rated 5 out of 5 stars

They are very helpful on the phone…

They are very helpful on the phone there website is easy to use and there delivery was perfect on time And the drivers did all the work
10out of10 for Galactic fireworks

August 27, 2026
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Reply from Galactic Fireworks

Hi Richard,

I'll pass that on to the drivers. Carrying everything in for you is how it should be.

James

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