Galactic Saber Store Reviews 

60
TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 3 out of 5 stars

Unfortunately, it’s just a basic, lightweight 3D print. The paint job looks rather poor, and parts are printed or assembled crookedly. Unfortunately, it feels more like a cheap, plasticky toy than... See more

Company replied

Rated 5 out of 5 stars

I have ordered the unique general grievous saber few days ago. The shipping communication was very detailed also as the support on the website. When the saber arrived on mentioned date, I was so happy... See more

Rated 5 out of 5 stars

The look of the saber is great. Although the core wasnt working at delivery, I immediately received support/trouble shooting from the shop owner, and received an replacement core. Everything works fin... See more

Rated 5 out of 5 stars

I've placed my order for the darth vader saber EP6 in February, and i received the order yesterday! i was so happy the moment it arrived, i had trouble with inserting the blade since this is my first... See more

Company replied

Company details

  1. Collectibles Store

Written by the company

At Galactic Saber Store, we pride ourselves on creating high-end lightsabers that are truly unique and tailored to your needs. Our lightsabers feature advanced neopixel soundboards, offering dynamic lighting effects and immersive sound that captures the essence of the Star Wars universe. What sets us apart is our exceptional custom laser etching service, allowing you to personalize your lightsaber with intricate designs that reflect your style and story. Each saber is a masterpiece, meticulously crafted from premium materials to ensure durability and authenticity. Our skilled artisans blend traditional craftsmanship with cutting-edge technology, resulting in a product that is both functional and aesthetically stunning. We provide customizable options such as adjustable blade lengths and multiple sound profiles, ensuring that your lightsaber is not just a weapon but an extension of your character. Whether you’re a Jedi, a Sith, or a collector, our lightsabers cater to all, delivering an unparalleled experience that is as unique as you are. Choose Galactic Saber Store for a lightsaber that is more than just a replica—it's a one-of-a-kind creation that embodies the spirit of the galaxy. Ignite your passion and wield a lightsaber that truly stands out.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

60 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(60)

31 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

not what is advertised

Unfortunately, it’s just a basic, lightweight 3D print.
The paint job looks rather poor, and parts are printed or assembled crookedly.
Unfortunately, it feels more like a cheap, plasticky toy than the collector's item advertised on the site.
Unlike the lightsabers, I’m afraid I can’t recommend the hab solo blaster.

June 24, 2026
Galactic Saber Store logo

Reply from Galactic Saber Store

Thank you for your feedback. We’re sorry to hear that you were disappointed with your order.

After reviewing your purchase, we noticed that you ordered the assembled Han Solo blaster without a paint job. This version is supplied exactly as it comes off the 3D printer, assembled in the standard filament colors: charcoal black, brown, and silk silver. It is not hand painted, which is why it differs from the weathered version shown in many of our product photos.

If you had ordered the weathered version, you would have received the hand-painted model pictured on our website, with the detailed finish and aged appearance shown in the listing.

We always strive to describe the available options as clearly as possible, but we appreciate your feedback and will review our product presentation to make the distinction between the unpainted and weathered versions even clearer for future customers.

Advertisement
Rated 4 out of 5 stars

Good service in the event of a claim…

The entire ordering process was quick and easy. But more important: When the item arrived damaged in transit, customer service promptly arranged for a replacement shipment.

May 15, 2026
Galactic Saber Store logo

Reply from Galactic Saber Store

thank you! we hope you received your replacement

Rated 5 out of 5 stars

Above and beyond

I accidentally ordered the wrong part, but the store was incredibly helpful—they double-checked with me, confirmed I needed the older version, and even ordered it directly from the manufacturer at no extra cost. Exceptional service!

March 24, 2026
Advertisement
Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ Outstanding Customer Service

⭐️⭐️⭐️⭐️⭐️ Outstanding Customer Service – Highly Recommend Galactic Saber Store!!

I had an incredible experience with Galactic Saber Store and wanted to share it.

I own one of their high-end lightsabers that was given to me as a gift in early January. Recently, one of my special-needs clients at my office accidentally unscrewed part of it and broke a component. Since it was unclearly user error, I fully expected that I would simply need to purchase a replacement.

Instead, the team at Galactic Saber Store went above and beyond. They took the time to correspond with me back and forth, asked questions, and even had me send a video to make sure they identified the exact part I needed. Their responses were quick, thoughtful, and genuinely helpful.

Then the real surprise came: even though the item was well beyond the warranty period, they told me they were sending the replacement part free of charge. The only thing they asked was that I leave them an honest review.

Customer service like this is incredibly rare these days. Not only do they make beautiful, high-quality sabers, but they clearly stand behind their customers and care about getting things right.

I’m grateful for the kindness and professionalism they showed. If you’re considering buying a lightsaber, I highly recommend Galactic Saber Store!

March 12, 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommended!

I purchased a XenoPixel Obi-Wan Mk2 lightsaber and even received a free RGB Baselit Mystery Saber on top (thank you very much for that). I was most impressed by the craftsmanship and both sabers. All parts fit together seamlessly, feel pleasantly heavy and robust, and have a flawless surface finish.

Shipping took a little longer than expected, but given the result, that was quickly forgotten. Both lightsabers are worth the price and the wait. (The Mystery Saber would also be absolutely worth the money if I hadn't gotten it for free.)

Overall, I am extremely satisfied with my purchase.

December 9, 2025
Advertisement
Rated 4 out of 5 stars

Impressive Craftsmanship, Disappointing Delivery

I would like to start with the positive aspects. The Baylan Skoll lightsaber features high-quality, precise craftsmanship. The box contains not only the lightsaber itself, its charger, and an Allen key, but also a display stand, which is a significant bonus. The promotion is indeed genuine: above a certain purchase amount, you also receive a mystery box.

The lightsaber included in the mystery box is RGB. I received a single-color hilt (with blade), but it also came with decals and faux leather, allowing for personal customization. This is another major plus. As for the sabers and the advertised features, I found nothing to complain about—except perhaps that the red color is slightly weaker compared to the others.

Now for the negatives. The shipping was extremely slow, poorly trackable, and rather cumbersome. Moreover, the packaging was damaged, which in a worse scenario could have resulted in damage to the product itself. In my opinion, this is less acceptable for such an expensive item.

Overall, I would rate it 5/5, but due to the shipping issues, I have deducted one star.

January 21, 2026
Advertisement
Rated 4 out of 5 stars

Decent quality, long delivery time.

I am satisfied with package contents, inside the box you can find USB-c cables,extra screws, extra rubber rings for the Maul Saber, a display stand. I got a RGB mystery saber beside the Maul's one, which is very nice. It has a decent quality and outlook. The Maul sword itself is amazing, it's very big (that's what she said:) My only concern that some decoration element are wobbly on the tilt, which is not acceptable at this price. The delivery was slow, very slow, but the customer service replied my email on the weekend, when I asked information about my package, therefore I give 4 star, instead of 3.

January 21, 2026
Galactic Saber Store logo

Reply from Galactic Saber Store

Hello, thank you very much for your review and for sharing your experience.
Your sabers were shipped within 5 days and delivered across Europe in approximately one week, which is quite fast. Once the package leaves us, delivery times depend on the logistics company, but in this case there were no unusual delays.
Regarding the wobbly parts, some components such as knobs and buttons are designed to be screwable, pressable, or rotatable. However, if anything feels loose or unusual, please send us a short video by email or WhatsApp (you can find our contact details on our website). This will help us quickly identify the issue and provide the best solution for you.
We’re very happy to hear that you like your sabers — may the Force be with you! And thank you again for your support

Advertisement
Rated 5 out of 5 stars

The look of the saber is great

The look of the saber is great. Although the core wasnt working at delivery, I immediately received support/trouble shooting from the shop owner, and received an replacement core. Everything works fine now and i can only recommend to buy from him.

July 30, 2025
Rated 1 out of 5 stars

The sabor is borken still with the 30…

The sabor is borken still with the 30 day i was u can not return it.

August 26, 2025
Galactic Saber Store logo

Reply from Galactic Saber Store

Hi mr. Mueller,

so weird of you to start making multi account reviews of a problem that is clearly explained in the manual. the saber you have is not broken.

see my other message below:

I’m truly sorry to hear you’re unhappy with your experience. I’d like to clarify for anyone reading this review that the lightsaber you purchased did not freeze or quit working—it powers on and functions, but the issue was that it remained stuck in one color mode. This isn’t a defect; it’s a setting that can be resolved by following the user manual.

To assist, I reached out multiple times and asked for a short video of the issue so I could walk you through the solution or confirm if it was an actual defect. Unfortunately, I haven’t received any reply or video from you. Without this, I can’t verify a malfunction or provide further support.

As explained, our return policy (clearly listed on our website) allows returns, but since the saber is not broken, shipping costs from the US to the Netherlands are the customer’s responsibility. If the saber had truly been defective, I would have been happy to verify it via video or photos and take appropriate action.

My goal is always to make sure every customer enjoys their saber. I remain more than willing to help you resolve the issue if you reach back out with the requested details.

— Galactic Saber Store

Rated 1 out of 5 stars

The lightsaber froze and quit working

The lightsaber froze and quit working. They refused to return it or warrant yet. Do not do business with this company

August 25, 2025
Unprompted review
Galactic Saber Store logo

Reply from Galactic Saber Store

Hi mr. Mueller,

I’m truly sorry to hear you’re unhappy with your experience. I’d like to clarify for anyone reading this review that the lightsaber you purchased did not freeze or quit working—it powers on and functions, but the issue was that it remained stuck in one color mode. This isn’t a defect; it’s a setting that can be resolved by following the user manual.

To assist, I reached out multiple times and asked for a short video of the issue so I could walk you through the solution or confirm if it was an actual defect. Unfortunately, I haven’t received any reply or video from you. Without this, I can’t verify a malfunction or provide further support.

As explained, our return policy (clearly listed on our website) allows returns, but since the saber is not broken, shipping costs from the US to the Netherlands are the customer’s responsibility. If the saber had truly been defective, I would have been happy to verify it via video or photos and take appropriate action.

My goal is always to make sure every customer enjoys their saber. I remain more than willing to help you resolve the issue if you reach back out with the requested details.

— Galactic Saber Store

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look