GALERIA Kaufhof 

I have had previous good experiences with Galeria online, but my experience with an order placed on 12 December 2019 is ridiculously bad. I ordered three things. One was delivered promptly. One was delivered far too late to be useful for the Christmas gift it was intended to be, and only after several emails and phone calls to customer service. (Note too that Galeria were guaranteeing pre-Xmas delivery for anything orders on the 17th or 18th, but my order from the 12th couldn't make it. Maybe the German "Garantie" and English "guarantee" do not mean the same?) it Nearly a month later and the third item is not yet delivered, and customer service have not replied to my most recent emails. I have received a payment "Mahnung", including a late payment fee, for an order not yet completed, and I have even received emails (admittedly boilerplate automatic things) kindly requesting that I review products I haven't yet seen! Screw-ups happen, but customer service were neither apologetic or helpful (the only slightly useful person I spoke to told me he didn't even have the phone numbers or permission to talk to people who might figure out the problem). That is, Galeria has no screw-up recovery plan in place. So, although I have had previous good experiences with Galeria online but using in-store delivery, apparently Galeria online with home delivery should be avoided like several plagues. This is not a Servicewüste. More of a Servicehölle, with customer service agents as demons only able to make things worse.

The most horrible after sales service, I did an online order in the beginning of September the product has the wrong size for me and i should return it back. 2 MONTHS after and i still haven't receive my money back. Shame to treat your customers like this.

I can absolutely understand the negative opinions of others, I also had to learn recently. I save myself the time of further explanation, everyone can decide for themself who to buy from.
Die negativen Meinungen anderer kann ich seit Kurzem absolut nachvollziehen. Ich spare mir hier die Zeit der weiteren Erläuterung, jeder kann selbst entscheiden bei wem er kauft.

I was Shopping at galleria kaufhof on Alexanderplatz today (09.05.2016) with my parents that both speak no German. We proceeded to the checkout register of the ground floor, on the side of rituals, Nivea etc, on your right hand from the main entrance. The cashier was a Middle Aged woman with short blond dyed hair and red glasses. She seemed from the beginning on annoyed by our presence as we didn't talk German to each other. I did all the talking for the payment as my German is very good (i am doing my masters in German in Berlin) and my dad payed. While I was packing the bought goods in my backpack (I am no fan of plastic bags), my mom came to the checkout and placed a couple of more things she wanted to buy on the counter. I joked to the cashier 'die Mama hat doch noch was dazugelegt' and she replied 'ja, das muss aber noch bezahlt werden, wissen Sie?'. There was no tone of humor or politeness whatsoever in her voice. Now this is extremely impolite, implying that we wouldn't pay. I don't know if galeria kaufhof sales people get special trainings before they start working, but they definitely should. Especially in Berlin on Alexanderplatz where clients are 90% not German, people that show even the slightliest traces of racism shouldn't work there in the first place. I rarely go shopping at such places anymore and I find online shopping way more convenient, no cashier lady can ruin your mood while you shop online and you also get many benefits. I hope that in general coworkers at galeria kaufhof are helpful and polite and that woman was the exception.

Cheated shop! I bought pfanne here and to be canceled after 1 month with no annoucement. Poor customer service, no reply after my 10 emails. Advise to you: DO NOT WASTE TIME AND MONEY HERE. CHEATED!