We visited the women’s accessory department at Galeries Lafayette, Lyon France May 15, 2026. I saw a beautiful silk scarf and inquired of how best to style the scarf. A lovely, professional, assista... See more
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good day to everybody. At first i would wish to start from positive- fast delivery. that s all from positive. Merchant Positions itself as a geeky store, so much pomp. But what's the... See more
Company replied
Order get cancaled without any notification, late response from the customer service, but the madam is quite nice. And observiously they cancel the order even they have problem contacting the customer... See more
I think Galeries Lafayette is a good brand. The few reviews I have seen on Trust Pilot are merely administrative observations and they have no nexus with the quality of design and the products. Trus... See more
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Company details
Written by the company
Leader français des Grands Magasins et célèbres dans le monde entier, les Galeries Lafayette sont depuis 130 ans un spécialiste incontesté de la mode et du commerce événementiel, ayant pour vocation de faire de chaque visite une expérience unique et de proposer à leurs clients français et internationaux une sélection sans cesse renouvelée des meilleures marques, allant de l’accessible au premium et au luxe. Présente sur les segments de la mode et de l’accessoire, de la décoration, de l’alimentation et de la restauration, la marque Galeries Lafayette rayonne grâce à un réseau de 67 magasins en France et à l’international, à son site marchand galerieslafayette.com, et à son activité de destockage Galeries Lafayette L’Outlet.
Contact info
27 rue de Châteaudun , 75009, Paris, France
- 09 69 39 75 75
- relationclient@galerieslafayette.com
- www.galerieslafayette.com
4.0
Great
2K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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We visited the women’s accessory…
We visited the women’s accessory department at Galeries Lafayette, Lyon France May 15, 2026. I saw a beautiful silk scarf and inquired of how best to style the scarf. A lovely, professional, assistant name Fatima was happy to show me a fun way to wear the scarf! I was sold and excited to purchase it!
Fatima was very warm and welcoming and provided excellent customer service. She went above and beyond in service
I had a wonderful, memorable shopping experience!
May 14, 2026
Unprompted review
Reply from Galeries Lafayette
Bonjour Robin,
I’m delighted to hear that your visit to the women’s accessories department was so enjoyable and inspiring.
Turning a simple discovery into a true moment of style, through attentive and personalized advice, is part of the experience we strive to offer every day.
The warm and professional service you describe perfectly illustrates our teams’ commitment to going beyond the simple act of selling to create memorable moments.
We will be sure to pass your message on to my colleague, who will be very touched by this recognition.
We look forward to welcoming you back very soon.
See you soon, in-store or at galerieslafayette.com.
Have a great day ☀️
Cécile
Galeries Lafayette Customer Service
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Top du top merci Martine de beauty…
Top du top merci Martine de beauty shop je recommande et reviendrais à bientôt ☺️👌🏽
May 19, 2026
Unprompted review
Reply from Galeries Lafayette
Bonjour Saida,
Ça sera un immense plaisir de vous accueillir à nouveau.
Merci infiniment pour cet avis !
À très bientôt, en magasin ou sur galerieslafayette.com.
Je vous souhaite une bonne journée ☀️
Cécile
Service Client Galeries Lafayette
I would like to start by stating that I…
I would like to start by stating that I placed my order on January 29.Today is February 10, and I still have not received the item. Your courier company allegedly left the package somewhere in a mailbox and ultimately lost it.
The only response I have received from Galeries Lafayette is that I am required to fill out a form by hand. In the 21st century, asking a customer to manually complete paperwork is unacceptable.
Despite sending dozens of emails, I received no responses for a long period of time. I called repeatedly and followed up in writing, all without success. To this day, the payment has not been refunded, despite multiple promises.
This experience has been extremely disappointing. Online shopping with Galeries Lafayette has been a terrible experience.
However, I do not intend to leave this matter unresolved. I am formally demanding a full refund of the amount paid, as well as compensation in the form of the voucher I lost due to this order.
January 29, 2026
Unprompted review
Reply from Galeries Lafayette
Dear Ketevan,
I completely understand how frustrating and disappointing this situation is, especially after waiting so long and having to chase for answers. That’s not the experience anyone expects when ordering online.
Regarding the handwritten form: this isn’t meant to be an unnecessary burden on you. It’s a required step for opening an official investigation with the carrier when a parcel is declared lost or wrongly delivered. Without this document, the carrier won’t process the claim.
Your request has been registered, we will come back to you to move forward with the resolution of your case. Please be assured that your situation is not being ignored.
Also, due to a very high volume of requests during this period, response times can unfortunately be longer than usual. This doesn’t excuse the delays you experienced, but it does explain why follow-ups can take more time to be processed.
Your case is being followed, and you will be contacted again once the investigation progresses.
Have a nice day,
Cecile
Galeries Lafayette Customer Service
Great Staff in Montpellier
Great Staff greeting customers and helping them in the right way, Thank You.
January 19, 2026
Unprompted review
Reply from Galeries Lafayette
Dear Jeannette,
We're delighted to know that you were well served at our store Galeries Lafayette Montpellier.
We hope to see you soon, at any store or at galerieslafayette.com
Cécile
Galeries Lafayette customer service
Bad service and after service.
First we wanted something to drink, the did not have tea. Oke. Than we wanted to buy a jacket and a bathrobe with 30% discount on both. The whole payment system was down. Luckily someone of the staff knew that you could pay downstairs. A huge line. We waited for 30 minutes and first they could not scan the product. Come back later they said. I said type in the productnumber and yes now it works. I paid but they forgot the discount on the robe. Finally we left to found out a few stores later that the alarm was still on. We went back, do you have the receipt, yes it here, the jacket is not on it, I can’t help you. I showed my payment but the very unfriendly man did not want to help us. I walked back to the cash register and told them the alarm is still on, they removed it without any question. We are talking a jacket of 750 euro and a bathrobe of 180 euro. This is the main reason to not buy in these type of stores. Good lesson.
December 29, 2025
Unprompted review
Reply from Galeries Lafayette
Hello Marco,
I'm happy to know that the customer service contacted you to propose you a solution.
That's was definitely not an experience we want to give you. I hope we will do better in the future.
We remain available anytime and wish you a wonderful day.
Cecile
Galeries Lafayette Customer Service
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Reply from Galeries Lafayette
Dear Nina,
I'm glad to know that this efficiency meets your expectations.
I and Galeries Lafayette wish you happy holidays ✨,
Cecile
Galeries Lafayette Customer Service
I’m very happy with the offer…
I’m very happy with the offer especially for a high quality brand! I’m looking forward to the good condition of my ordered item upon reception.
November 30, 2025
Unprompted review
Reply from Galeries Lafayette
Dear Chazal,
I’m delighted to hear that our offer has met your expectations. We take great care in preparing and shipping each order, and I hope your item will arrive in perfect condition to fully enjoy your purchase.
As the holiday season approaches, don’t hesitate to explore our collections and festive surprises, both at galerieslafayette.com and in-store, to make your shopping experience even more joyful.
Happy New Year 🎅🏻
Cécile
Galeries Lafayette Customer Service
good day to everybody
good day to everybody. At first i would wish to start from positive- fast delivery.
that s all from positive.
Merchant Positions itself as a geeky store, so much pomp. But what's the reality?
my crazy expensive cream has been packaged in trash used terribly looking box,
merchant even did not put any testers as respect to customer, as mini thanku.
plus they did not put any gift package with merchant name.
really shame
for unrespect to customers i would put 1 star, expensive cream has beed packaged as trash
October 29, 2025
Unprompted review
Reply from Galeries Lafayette
Dear customer,
We’re truly sorry that your unboxing experience did not meet your expectations. Our teams take particular care in preparing each order, but we understand how important presentation and attention to detail are when it comes to premium products.
Your feedback on packaging is valuable, it’s being shared with our teams so that we can continue improving the attention given to every order.
Regarding the absence of samples, under French law, and in accordance with the Loi Anti-Gaspillage and its application decree, merchants are no longer allowed to include product samples unless they are explicitly requested by the customer. This regulation aims to reduce unnecessary waste and promote more responsible consumption.
Beyond this regulation, we have chosen not to send samples upon request either, as the logistics involved in managing and distributing them individually are not compatible with our current fulfillment processes.
Our priority remains to ensure that each product arrives quickly, safely, and in perfect condition.
Warm regards,
Cecile
Galeries Lafayette Customer Service
This is horrible I don’t recieve my…
This is horrible I don’t recieve my order full!!instead of 4 pcs Ralph Laurent I recieve only 2 pcs!!!i try to call many Times the service client nobody answer
September 17, 2025
Unprompted review
Reply from Galeries Lafayette
Hello,
Thank you for sharing your feedback. We are sorry for the inconvenience you experienced with your delivery. We have been in contact with you and are glad that the situation has now been resolved to your satisfaction.
Kind regards,
Cécile
Customer Care Advisor – Galeries Lafayette
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Galeries Lafayette scams you to think…
Galeries Lafayette scams you to think they will do your tax refund. They offer you the service for 48 hours, that is ok, they say you need to have your passport with you and that is all the requirements they say and that is written in the back of you receipt. There is NO advices either a written or said that they only do the refund at the same store you have purchased your goods. There are a few Galeries Lafayette’s in Paris and that is very misleading. Missed the deadline because I went to the GL at the champs Elisees, and purchased at the one in Chausse D’antin. Misleading, unprepared, or scammers, there is no excuse to offer a service and be so bad about it.
July 7, 2025
Unprompted review
Reply from Galeries Lafayette
Dear Renata,
I've read your feedback regarding your tax refund experience and the frustration you encountered by not being able to process your refund at Galeries Lafayette Champs-Élysées after a purchase made at Galeries Lafayette Haussmann (Chaussée d'Antin). I understand your disappointment with this prolonged situation.
Furthermore, I want to clarify that our tax refund policies specify that refunds must be processed at the original store of purchase. This information is typically communicated during the purchase and is included in our dedicated tax refund terms of service.
I sincerely regret that this specific detail wasn't clear enough for you and led to you missing the deadline. It's absolutely not our intention to mislead anyone. I'm taking note of your feedback, and I'm sorry for this situation.
I wish you a beautiful day,
Cécile
Galeries Lafayette Customer Service
I will never visit this store again
I will never visit this store again. The employees are arrogant and rude. This is not how you should treat potential customers.
May 30, 2025
Unprompted review
Reply from Galeries Lafayette
Dear Jeffrey,
I'm truly sorry to read about your experience — it clearly doesn’t reflect the standards we expect from our teams.
Your feedback will be shared with all teams so that what you encountered can be properly addressed.
Please don’t hesitate to send us an email with further details, it would really help us improve.
We sincerely hope you’ll reconsider, and allow us the chance to show you the experience you should have received.
Have a nice day,
Cécile
Galeries Lafayette Customer Service
Very good and sufficient quick delivery
Very good and sufficient quick delivery
May 13, 2025
Unprompted review
Reply from Galeries Lafayette
Dear customer,
Thank you for your feedback!
I am delighted to know the delivery met your expectations, both in timing and quality.
Looking forward to accompanying your next purchase with the same level of care.
Wish you a wonderful day,
Cécile
Conseillère Clientèle Galeries Lafayette
On Feb
On Feb. 18, 2025, I made a purchase in the Lyon Bron store. Only to realize later that I was charged 0.90 Euro for "Microdon" in addition to my purchases. I never authorized this surcharge of 0.90 Euro.
Upon reaching out to customer service, I was told this was not reimbursable, and that I would have to go to the store to get a 1 euro gift card (I live overseas and not in France). What a joke. Oh well, I'll take my US $ elsewhere next time, far more than 90 cents.
Reference: Caisse 133 - T: 5049043 - C: 010735
February 18, 2025
Unprompted review
Reply from Galeries Lafayette
Dear customer,
I’m sorry to hear about your frustration, and I completely understand your concerns.
To clarify, when making a purchase at our store, any optional donation, such as the 0.90 Euro for "Microdon," is clearly displayed on the payment terminal (TPE) and must be manually validated by the customer before proceeding with the transaction. This ensures that the donation is voluntary and authorized by the customer.
Unfortunately, once a transaction has been processed, we are unable to intervene or refund these voluntary donations. We apologize for any misunderstanding that may have occurred during your visit.
I would like to add that you can track how your donations are being used by visiting this link: https://www.goforgood.com/arrondi-caisse. It provides full transparency on the causes supported by the donations collected.
Wishing you a wonderful day,
Cécile
Customer Service of Galeries Lafayette
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Do not give them your data
Do not give them your data! They send endless messages and the number to reply stop does not work.
I have emailed them twice and asked them to remove my data and they still haven’t done it.
Very disappointing for a well known brand to misuse data in such a way.
December 11, 2024
Unprompted review
Reply from Galeries Lafayette
Dear Laura,
Thank you for your message. I confirm that we have erased all of your data from our database in accordance with your request.
I appreciate your patience and understanding, and I wish you a pleasant day.
Kind regards,
Cécile
Customer Service Galeries Lafayette
I think Galeries Lafayette is a good…
I think Galeries Lafayette is a good brand. The few reviews I have seen on Trust Pilot are merely administrative observations and they have no nexus with the quality of design and the products.
Trust pilot itself is 2 rated. Most of their reviews are guest rated for which I presume they have paid money to get them posted on their website. If you take out the guest reviews you will find they are no more than 2 rated
October 28, 2024
Unprompted review
Reply from Galeries Lafayette
Dear Shoaib,
We’re delighted to hear that you appreciate our brand, and we look forward to welcoming you soon at our store or on galeriesLafayette.com. We strive to meet the needs of our customers and are committed to providing the best experience possible every day.
Best regards,
Cécile
Conseillère clientèle Galeries Lafayette
Further to my review, I have now been told that I will be refunded €59,90 for a dress which I paid €69,00 for ?
I am waiting for a refund for a dress which was delivered which was not the dress I ordered.
I have emailed and made numerous telephone calls, and despite promises of refunding my money, Nothing. It is 6 weeks since they emailed me to confirm the dress was received in their warehouse, and they still have my money for a dress I did not order. Where do I complain as every time I am put through to customer services who reassure me the accounts department are passing it for reimbursement…..so why have I not been received it !
October 19, 2024
Unprompted review
Reply from Galeries Lafayette
Dear Jill,
We are truly sorry for the inconvenience caused. While we had already refunded the delivery fees, we’ve now processed a full refund for your entire order.
Please accept our sincere apologies for this situation. Should you have any further questions, feel free to reach out.
Best regards,
Cécile
Conseillère clientèle Galeries Lafayette
SCAM, THIEVES
SCAM, THIEVES
Yes I too have been naive. Lost about €1500 with some kind of job offer to rate products and I don't even have that much money to begin with.
Learned today to ONLY do honest work, otherwise you'll feel the consequences.
September 15, 2024
Unprompted review
Reply from Galeries Lafayette
Klant,
Nous sommes navrés d'apprendre que vous avez été victime d'une escroquerie. Cependant, nous tenons à préciser que notre enseigne n'est en aucun cas impliqué dans cet incident. Nous vous conseillons de contacter les autorités compétentes pour résoudre ce problème.
We are sorry to hear that you have been the victim of a scam. However, we would like to point out that our company is in no way involved in this incident. We advise you to contact the appropriate authorities to resolve this matter.
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they served me raw uncooked fish in the…
they served me raw uncooked fish in the street food restaurant when I complained they took it back and re cooked the old piece until it was burnt then slapped it back on the table - firstly serving uncooked fish is a health hazard and secondly when I wrote in they simply dismissed the complaint I would never eat at any of their restaurants stay clear
August 25, 2024
Unprompted review
Shoppers beware of the 1st floor male Concierge!
I agree with Allison "CoolCat" M's review of the rude male concierge on the 1st floor. I had a wonderful shopping experience ruined by a little man who thought he had a small amount of power who weilds his rudeness at customers, both visitors to Paris and Paris residents like me. I had just spent a substantial amount of money with high end luxury designers and didn't realise that I had a loyalty account with Gallerie Lafayette. A lovely sales assistant at one of the luxe designer boutiques(LV) accessed my account and told me I could receive my points for the other luxury designer goods I had previously purchased that day, if I went to 'La Conciergerie' I arrived and explained that to Concierge that I didn't realise I had a loyalty account as I hadn't used it for a while and if they could kindly give me my loyalty points for the other luxury designer items that I had purchased from YSL and Chanel that day...this little male concierge (name withheld but he knows who he is) proceeded to tell me that " I should have got the points at the points of sale" after I had already explained I had forgotten I had a loyalty account with Gallerie Lafayette. Employees like this should not be given jobs that deal with the public, it is bad for Gallerie Lafayette and all the luxury designer labels that have outlets in the Grand Magasin.
I was so happy shopping until this incident happened. Some useful and constructive advice....get rid of the male concierge his name starts with K and ends with Sh.
August 24, 2024
Unprompted review
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