Gamesrocket.com Reviews 

I bought a game via Gamesrocket and it has now been revoked by Steam, with the message below:

Your recent Product code activation has been revoked due to a problem processing payment for this item. The games associated with this product code can no longer be played as a result. This could be due a problem with the payment methods you used to acquire this item from a third-party seller; or a problem with how the third-party seller acquired the Product code. Please contact the seller you acquired the Product code from for assistance.

If you would like to purchase the item, please visit the Steam Store. Otherwise you may choose to delete the local content associated with these games.

I'm leaving a review out of desperation, in the hope of getting a response from Gamesrocket...

I ordered the Egret II Mini, but it has faulty speakers (no sound from right speaker, distorted sound from left speaker).

I've attempted contact through the website and sent several emails, but no reply in nearly 2 weeks.

Extremely disappointed with the non-existent service.

Ordered an Egret II Mini, and after a delayed response even shipping it and ignoring my support queries, it arrived incomplete with parts missing, including the panel to attach the instruction cards into.

For how much you're paying, you would expect a complete in box product. Will update review if they respond and send out the missing parts.

Preordered and paid for a EGRET Ⅱ mini , arcade stick control panel and track ball and , I mailed them several times for an update , got some excuse two months ago that their site doesn't work but they would ship very soon and then they stopped reacting and dissapeared . Updated :
In the end I got my order so my rating goes from 1 to 3 stars but the communication is severely lacking .

12th July:

I pre-ordered a product with them that the reservation was supposed to end in February, that they were supposed to start sending them from May to June, but they changed the date for July, but still nothing, not even an email explaining why they changed the shipping date.

At the time of paying they sent me an email where they gave me a link to check the status of the order, which never worked, so I contacted them and they answered me at that time, and I tried to contact them again but I have not obtained a response.

After this, I started to check the internet and I realized that it is not the first time that this happens with that site.

Please, if you are reading this, avoid using these companies, or do so at your own risk.

As of today, you can still "pre-order" the product on their site.

Give me my fu.c ki.ng money back!!

It has even changed the website and deleted access to accounts so i can't see nothing from my purchase. Damn scammer!

Guys, this seller will try to take your money and ignore your messages. For your good sake, ignore the positive comments. It's all lies!

Update:

Paypal returned my money on January 26. The seller didn't bother at all to respond or return the money. It had to be Paypal 17 days later who made the return, ruling the dispute in my favor:

"We have reviewed the case that he filed on January 9, 2022 and have resolved it in his favor."

I ask all customers please not to purchase through GamesRocket! Stop feeding this kind of scammers.

I can't get anything, still can't use my games, this system is as unpleasant as possible. I prefer G2A.com 100 times better.

So I ordered two FFXIV 60-day game cards from these scam artists... Now, they have multiple domains for different countries. I'm ordering from America, I use the .com domain. I order from a US IP, using a US billing address and a US credit card. They send me codes for the European version, which don't work with the US version.

I ask for a refund, they refuse. They claim I ordered from their European domain, which is actually .co.uk and then in the very same email they acknowledge I ordered from the .com. domain. I point this out, and... I'll let their professionalism speak for itself, the following is a clip from the last email they sent me - from a "support rep", before they started ignoring my mails entirely:

"
Dear Michael,

do you suffer from loss of reality?

You purchases on our wuropean Domain www(dot)gamesrocket(dot)com. We have logfiles for every oder!
"

Yep. Insults, "wuropean"... and while I'm glad to know they have logs of every "oder" I assure you I showered prior to my digital transaction!

I want to say that this is the single worst business transaction of my life but honestly if I count the entertainment value in their replies I can't say I walked away with nothing.

Long story short, avoid 'em! The codes are no good, they're just another scam and I fell for it. Fortunately my credit company found the same and reversed the transaction.

I have got no key yet after 2 days of buying.

Very Bad , I bought CoD ww2 paid for a code but didn't get a code. If you want to waste money buy at GamesRocket.com

Very bad, downloadable game purchased/ paid for but stuck at "livekey check", just like all the others here. It's a scam, will start legal procedings via a german lawfirm and all costs will be for them, see how they like their 22 euros then... ;)

Im still waiting after 18 minutes and i still didnt get my code its not poping up

I ordered my game almost 2 weeks ago now and my "order status"is still stuck on "Livekey check", Sent like 4 emails but all of 'em got blantantly ingored.
From what i've read in other people's reviews is that they do this like 90% of the time with their orders.
People that never get their products, people that dont recieve replies to emails, people who get "sketchy" game codes & people that have to go through hell to get a refund !
Its not worth the headache buying from these ppl, so for your own sanity i would recommend you just skip gamesrocket.com and take your business elsewhere !

Unfortunately I have been waiting for the key for hours. Load it on the side and load it. Disappointing

Took about 2.5 days to get my game. Had to send an id shot and everything. Also the last message from support came in german (instead of english). Based on a translation, they seem to have some technical issues with key delivery at the moment.

Absolute tripe. I tried to install the game, no problem. However playing the thing turned out to be a nightmare. I had to download at least 3 other items before I could even click on Play. Even after all this trouble. I kept getting error messages eg: Aegis Physx not initialising. This was after I had already installed Aegis 3 times. Forget it, it won't work, total waste of time and money. I now must request you give me a full refund please. Even if I play the disks, I get the same error messages. Not happy!!!

had some trouble they helped out, you might need to wait a bit, just have patience

Waited a day for my key to find out that the game is sold out. Mail support is basically non-existant and only their Twitter account was kinda helpful. Never again.

Awesome and dedicated customer service! Many thanks!