While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 46 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the company for its excellent products, often highlighting their quality and how accurately they are described. Many people also appreciate the competitive pricing, finding items at better rates than elsewhere. Reviewers consistently commend the delivery service, noting its speed and efficiency, with many orders arriving much faster than expected. The overall service is frequently described as outstanding, with clear communication and a smooth purchasing process contributing to a very positive customer experience.

What people talk about most

Delivery service

Consumers consistently report positive experiences with the delivery service. Many reviewers highlight the... See more

Product

Customers had positive experiences with product quality and descriptions. Many reviewers praised the products... See more

Price

People report positive experiences with price. Customers consistently praise the competitive and excellent... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the excellent and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Just purchased an osprey farpoint 55 ruck sack after watching the store video of it, what a fabulous piece of kit! It’s defiantly worth every penny. The whole process of purchasing was made worry... See more

Rated 5 out of 5 stars

I ordered an Osprey backpack from here on Tuesday - THIRTEEN MINUTES (!!!) after I placed the order I had a notification it had been dispatched. It's now Thursday and I have received it. I'm always a... See more

Rated 5 out of 5 stars

We bought a Eagle Creek Cargo Hauler from The Gap Year Store for our daughter. The bag only did a return flight to Boston and one of the wheels disintegrated. Whilst this would have normally been... See more

Rated 5 out of 5 stars

Absolutely outstanding service. We ordered a fairly expensive backpack on Thursday 5th June, and it arrived (for a very small additional price) on Friday 6th June in the morning. The communication fro... See more


Company details

  1. Outdoor Clothing and Equipment Shop

Written by the company

Gap Year travel store selling travel accessories and backpacking equipment for independent travellers


Contact info

4.9

Excellent

TrustScore 5 out of 5

520 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Advertisement
Advertisement
Advertisement
Rated 5 out of 5 stars

Great Service. Brilliant in fact!!

Emailed these guys on Sunday, Chris replied on Monday morning. I called them back. ( just to make sure everything checked out ok? Unfortunately it’s necessary these days) I placed my order on Monday. Explained I needed it by Friday. It actually turned up the next day, on Tuesday!! I did not realise that customer service at that level was even possible in this day and age:). Brilliant

February 10, 2026
Unprompted review
Gap Year Travel Store logo

Reply from Gap Year Travel Store

Hi Mark,
Thanks for taking the time to leave us such a great review. Always happy to get an order out quickly when you're on a tight deadline. Hope you love the bag!
Regards,
Chris

Advertisement
Rated 5 out of 5 stars

Fantastic service from start to finish

Fantastic service from start to finish, a real pleasure to deal with. Great customer service. Email enquiry answered promptly. Items in stock and delivered within two days via DPD despite storm Goretti doing her best to delay. Would definitely recommend Gap Year Travel Store.

January 7, 2026
Gap Year Travel Store logo

Reply from Gap Year Travel Store

Hi,
Great to hear your luggage arrived safely even when the weather was against us!
Happy Travels,
Chris

Advertisement

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look