GardenSite Reviews 

I ordered a Blagdon Pond from GardenSite, they offered the best price. Delivered very quickly and with care. Customer service is brilliant. Will use them again for sure.

Was going to attach a photo of it but no option for that, but I can assure you it looks lovely and everything is in order.

My review here is based entirely on my experience as a first time customer, having yet received my item. 3rd Sept made an order for a water feature and received notification of dispatch the day after. It’s now the following Thursday and still no item with tracking showing “We've received your order details, but have not yet received your parcel”. Contacted them yesterday and spoke to a pleasant guy who told me the items are not individually scanned (? Doesn’t make sense why they would give tracking) and he expected the parcel to be here today or “the latest tomorrow”. Having checked the tracking again it still showed no update and I’ve not heard a thing so I contacted them again for an update. This time, spoke to a guy who as very rude and stated “there’s no point keep calling for an update” , “we’re not worried it’s lost in the system” , “there’s no point saying we’re just up the road in Birmingham”. The way I was spoken to was disgusting and upon pointing this out his response was he’s sorry I think that. He changed the anticipated delivery date to next week citing I don’t plan for any install. Clearly this site don’t care about how they speak to customers or whether first impressions count. Sharing my experience as I’m sure it isn’t the same for all, but consider this when ordering. Had a very “don’t care” attitude. As a family run business, this is poor and it Seems they don’t know the words customer and service!

I needed a small part for a purchase, and they were polite, responsive and very helpful. Knowledgeable humans who want to solve your issue, and not AI chatbots.

Excellent service from Matthew Cozens in my purchase of a Biohort storage box. Unfailingly patient, courteous, knowledgeable about the product and guidance towards my final choice. This is just the kind of service that builds trust and customer loyalty. I come back to GardenSite for future purchases as well as recommend to friends.

On the 20-Jul I contacted GardenSite for a part for my failed 'water pump' , a Titan 3000 (no longer available). I not only spoke to someone who was fully conversant with the product but spent some time advising me on tests to ensure I was ordering the right part. It entailed a call back from me the next day. I was informed it would be with a different person, Andy but he would be put fully in the picture. This was the case and a couple of days later I had the part, fitted it and now have a working pump. The service I received was, in my view exceptional. It was a breath of fresh air, not to be passed on to someone and then have to go through the whole requirement again.

Needed another shed and found this site offered a great selection at good prices. I thought about a metal one but finally settled on a traditonal wooden design after being advised by Gaby (I think that was her name, apologies if it was another of their knowledgable staff) who seemed to know everything about every shed. It arrived quicker than anticipated and was erected for me in no time at all. I'm very pleased how my new shed looks and for my next purchase, which is likely to be a greenhouse, I'll have no hesitation using Garden Site again.

Ordered a garden pond was given excellent service was delivered next day. Would certainly order other products from this company

I purchased a water feature from this company last year for £200 and after getting it back out from the winter the led light had stopped working so I got In touch with them and after 2 weeks they got back to me saying they would fix the problem then after another week I was sent a botched up led strip so again I got in touch and I am still waiting.
Terrible customer service please don’t buy from this company.

Product for sealing pond worked at first but failed after about three weeks.

Cat and Mouse Garden Ornament its lovely .
Very Please. Very well pack. Courier was on time a very nice man. Easy to track.
Will buy again from you

My experience with GardenSite has been very disappointing. I had five failed or cancelled delivery attempts, each one requiring me to rearrange my work schedule. As I’m self‑employed, this resulted in genuine financial loss.
David from GardenSite called me back once on the first day, but the follow‑up call he promised for later that day or the next morning never happened. After that, communication became inconsistent. Several emails went unanswered, promised updates didn’t arrive and a goodwill gesture that was mentioned was never followed through.
The delivery issues continued for nearly two weeks. Time slots were changed at short notice, one parcel was reportedly lost(this happened twice) and on one occasion I was told the delivery company had spoken to me when they hadn’t. Eventually the manufacturer (Palram) stepped in, escalated a formal complaint and handled the delivery themselves. GardenSite did not check in or offer support at any stage during or after this.

Unfortunately the greenhouse and accessories were also below the standard I expected. Several parts were misaligned or poorly designed, labelling of most parts were missing and some components did not fit together properly. The shade netting wasn’t even cut straight and the automatic window opening arm does not fit correctly. When the window is closed, the arm sticks out into the middle of the greenhouse, meaning I have to be careful not to bang my head or catch my face on it.
Overall the combination of repeated delivery failures, lack of communication, financial impact and the low quality of the product has left me very dissatisfied. Based on my experience, I would not feel confident recommending GardenSite.

Bought Norlog 300 raised pond on the Thursday and was delivered next day , absolutely perfect service, pond is brilliant, would recommend this company and the product I bought.

I brought a greenhouse from Garden Site this year, 2026.
The custom service has been first class.
When I wasn't sure on the installation instructions, they guided me.
Matthew, was supper helpful.

I purchased a Biohort Europa 5 x 5 ft Metal Shed Size 2 from Gardensite. The website had lots of detail to help the decision process, including product manuals.
The shed was delivered as parts in several boxes and it was found that one of the parts was damaged (probably in the factory). The damage was just a small hole so I decided to go ahead and assemble the shed rather than wait for a replacement part from Biohort in Austria.
Gardensite sent an email asking for a review of the shed and I was happy to do so but the review was not published. I asked Gardensite why but didn't receive an answer.
The review mentioned a number of faults with the shed (some of which are in its design), so perhaps that's why it wasn't published.

I ordered a Lotus Hypnos 11ft x 10.5ft Apex Metal Shed from GardenSite online after telephoning them to discuss some details. I had hoped they could provide some feedback from previous customers but it was explained to me that it is a relatively new model and, as such, hasn't been reviewed yet, however, I was told, other Lotus metal sheds had been favourably reviewed, in fact they had recently had a Lotus shed on display at their premises. I was also reassured that any problems with the delivery, such as damage or missing parts, would be the responsibility of GardenSite and taken up by them on my behalf. The main reason for choosing this particular shed over the others available is that the height of the door and the height of the eaves & apex are the highest I could find. Plus, the corrugated wall panels run horizontally, providing greater rigidity than the vertical kind, in my opinion.
This shed is made by Sinolily Zhejiang Dongrui Industrial and Trading Co, Ltd. And is also marketed as the 'Sinolily Even Plus-F' & 'BillyOh Upton Apex Metal Shed'.
The time frame for the free delivery was suggested to be 10 to 15 days. The shed arrived with no previous communication 5 days after placing the order and fortunately I was at home to receive it. The driver from StoreMore was very helpful and, with quite a struggle, managed to move both boxes into my rear garden by himself. 15 minutes after the driver left I received a series of text messages 15 minutes apart, informing me that the delivery was on it's way and will be with me in 30 minutes. Ha ha.
It arrived at 12:30pm on 30/10/2025 and by 5pm I had checked all components against the parts list provided (all were present and correct) and I had assembled the base and erected the corner uprights and cross pieces. If you liked Meccano as a child and if you are competent at assembling flat pack furniture you'll love assembling this shed, as I did. The instructions are pictorial and diagrammatic only, with no written description, however most of it is very clear and straightforward as shown in the form of numbered steps from 1 to 60 with a further 9 steps specifically for the sliding doors.
Working mainly by myself, it took four days from 11am until 5pm each day until the shed was fully complete, but I must add it was very windy and much time was spent using guy ropes and ballast to support the build at all of the stages. The metal sheets that make-up the walls and roof seem very flimsy at first but once correctly assembled then anchored to the concrete base, it becomes surprisingly rigid and robust. The sliding doors don't come with a locking mechanism so I bought a brilliant hasp and staple with integral locking mechanism and keys from eBay. There's no padlock to fiddle with and the fasteners are covered and can't be removed easily offering some degree of security. I am thinking of insulating the inside of the shed, but not until spring.
In conclusion, for £614.99. including delivery I am very pleased with my new shed and with the purchase experience from GardenSite.

Our legacy Oase pump failed in the middle of a heatwave and unfortunately, we lost several fish as a consequence of the water not being able to circulate and aerate efficiently.

I spoke in length with Andy Davies at the aquatics department and susequently an Oase Aquamax Eco Premium 16000 Pond Pump was shipped out immediately.

Sevice, price and speed of delivery were all faultless, a glowing example of what customer service should be like.

Hence, five very bright and shiny stars.

Great experience. Good quick service/delivery. Bought a replacement pond filter. Best price anywhere (trust me I looked!).
Will definitely use again.

Ordered a pump (Profimax 20000) from website however that pump had been discontinued but Andy at Garden site supplied us with an Expert 21000 Pump at no extra cost, delivery arrived in good time.

Fantastic experience purchasing with Garden Site. I had queries and they answered and communicated with me over the phone and email to my delight. The water feature that I bought is of great quality and brings us great joy listening to it. Totally recommend the company and water feature. It’s our favourite item in the garden, well worth the money.

This is the first time I have dealt with Garden site at Sutton Coldfield, & all I can say they are so easy to deal with and also very helpful. I mistakenly ordered an item in the wrong size but to my surprise I found a very understanding lady on the customer services desk who sorted the situation out quickly & efficiently. Thank you. 10 out of 10 from me.