Garnelio Reviews 

I got exactly what i order but there is no manual as to how to build my reverse osmosis set together and plug it in to make it work properly, nor to rinse the system.

I placed and paid for order 2747501 on October 11th. It contains only dry equipment (no live animals), yet 4 days have passed and it is still stuck in the warehouse. Even worse, the order status does not appear in my official website account. In Romania, online shops offer instant tracking for every step, but a 'large company' in Germany fails to provide basic transparency. I received a brief email saying it's 'being packed,' but no tracking number was provided. It should be standard practice for this information to flow automatically from the moment payment is made, so that the customer has full control over their order. I am extremely disappointed. I have already made secondary investments for this aquarium project and everything is blocked because of your slow logistics. I officially request an update on the transit status and the exact tracking link for my package.

I am happy and will shop again. The only thing I can comment on is that my order was at the terminal over the weekend. It took extra days there.

I have placed so far 3 orders from them over the last 6 weeks or so. I bought supplies and live animals. I received my orders very quickly. The last 2 orders I used their fastest shipping method instead of the standard it it came very fast. Of the many things I ordered I only had 1 single issue. 1 dead crayfish arrived out of 5. I emailed them and they quickly send me a replacement, with the fast overnight shipping at NO COST to me. I was very pleased. It arrived healthy and well. I didn't have to argue or fight for it. They just did it which surprised me enough to leave this review. Anyone reading this probably knows how uncommon that is for customer service. I'd like to also note that packaging they use is more professional and doesn't have a bad smell like many similar websites.

Quick and helpful overview and good customer service

Save and fast Delivery by General overnight. I've orderd caridina Shrimps. The Shop even asked me for my mobile numbers so the Delivery cant be compromised by any chance and the Driver can reach me if necessary.
Overall super good and fast expirience, thank you!

Everything was delivered in perfect condition and very fast

Quick Delivery, healthy Snails

Quick response when UPS lost the express shipment of 4 Panther Crabs, sadly UPS failed to deliver them in time and they died in shipment. You however sent me 4 new Crabs free of charge and sorted that delivery out with UPS that this time delivered them even if they came one day earlier than booked, but I was luckily home at the time and could receive the shipment!

You have the best service in the aquatic industry by far 🙌🥳🙌

Unfortunately, 3 shrimp arrived dead, and 5 Red Sakura shrimp were missing from the order entirely.

I contacted customer service and asked for the 8 missing/dead shrimp to be sent in a replacement delivery, since they had already been paid for (with overnight delivery). However, they refused to send replacements and initially offered me a coupon for a future order instead.

After some back and forth, I eventually received a refund to my bank account for the missing/dead shrimp. They refused to send the shrimps even with the cheaper delivery options.

Aside from that, the delivery itself was fast, the packaging was sufficient, and there were no other major issues with the shipment.

The biggest disappointment was the customer service and how the issue was handled. I think their replacement and refund process definitely needs improvement.

One additional concern: when selecting 4 stars, I was redirected straight to Trustpilot. When selecting 3 stars or fewer, I was instead redirected to Garnelio’s own feedback form, which in my case did not even work and returned an error when I tried to submit it.

That gives the impression that lower ratings may be filtered away from Trustpilot, which I find concerning.

Some of the shrimps I ordered had sadly died during the trip to Sweden. I used the form to make a claim regarding them which wasn't that easy cause it was all in german. But I used a translate tool and their customer service is really great!! I got a respons in english (thank god) the next day and they compensated me for the loss. So I give them a full star rating because of their service, and the quality of the snails and the surviving shrimps that arrived, even though the language "barrier" was kind of a extra challenge. But it worked it self out just fine with Google translate.

The plants and snails arrived very quickly and were packaged carefully. Everything arrived safely and in good condition. I’m very happy with my order and would definitely recommend this shop!

Everything amazing, as it should be.

I orderd two xxl annubias . The arrived in great conditions.
I really recommend Garnelio . In addition no slugs are in the plants.
Thank you very much.

Very good site. I have ordered a lot of animals from them, and even though I had an incident once, they responded super fast and resolved everything. Very good support. I would rekommend.

Good products, very fast delivery !
Thanks !

Bought 6 Ramshorn snails with a few more products for water treatment and an airpump. The little guys were happily introduced into their new home and are thriving. 10/10 would order again

Best quality! Fast shipping! Great experience! I will buy again!

Well packaged shrimp shipping. It even included some baby shrimp.