Gastronomic Spain Reviews 

Awful, worst customer service, all of my order arrived damaged in transit, took ages and lots of follow up to get a refund, but no help whatsoever in recovering duties and fees paid to UPS. Waste of time and money

Loads of products in stock (although I was gutted they didn't have any "Rosquillas fritas" or "polvorones"). The delivery was very quick (it took like 5 days to the UK) and prices are fine. This was my first order but deffo I'll buy again from them. Super happy with this company so far.

I placed an order last week, logged into my account. The payment was processed by my bank but no order confirmation was received, and no order appeared in my account — only the cart remained.

I contacted the store, which acknowledged that the cart existed but no completed order was found on their end. After several emails and providing my full payment receipt, they informed me that they had not received the payment and that my account name did not appear in the payment reference. They suggested I may have been hacked during checkout — through their own payment gateway — and told me to contact my bank.

At no point did the store apologise, acknowledge any potential vulnerability in their payment infrastructure, or offer to investigate whether other customers may have been affected. The complete absence of accountability for what happened on their platform is deeply concerning.

I would not recommend this store.

ordered placed on the 29th of March,parcel reported damaged 30/3. Sat in the warehouse until the 10th April, told it was being sent back to the sender instead its now being sent to me?! why you'd want food that been sat in a damaged box is beyond me. utter dissaster and no refund issued either.

Two orders with no hassle! Finally found a Spanish grocer that offers a wide variety of items & the fastest delivery. So happy to of found this company! Its nice to see a company fairly price the items also

Very happy with the purchase! Thank you 😊

Terrible service, a waste of efforts and lies in conditions

Never again!

Ordered fom Gastronomic Spain multiple times, more than 5 for sure, every time except once the delivery was on time and I got what I paid for. Recommended.

Excellent quality service. All items come very well packaged. My daughter misses her Spanish food and Gastronomic Spain always come to her rescue. Thank you, it is greatly appreciated and she is already thinking of her next order.

Although one of the three sliced bellota hams was reasonable, the other two weren’t. The manchego cheese is ‘ok’ though. The 10 day delivery shipping to Holland is way too long.

Look like this company have another direction and less employees before it was amazing service and shipping quality and time and now it's terrible a really bad shipping times and awfull customer service

Really bad quality. I ordered a ham and it is impossible to slice and to eat due to the fact that is super dry and super hard. It is the first time ever I see such a bad ham (I usually order 8-10 hams a year). When I got in touch with the company to let them know about this, they refuse to do anything. I feel I have wasted by money by ordering anything on this web. Never again. Stay away and find much better options.