I ordered a tee shirt and when I received it, I owed an additional $6.01 for postage. I know when I ordered it, I paid for shipping. This is ridiculous. I, like the other reviewers on this page, wi... See more
Company replied
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See what reviewers are saying
Ordered a t-shirt and received an empty cardboard envelope. UPDATE: I received the replacement shirt with no problems, Debated a 3 star or 4 star and decided that I will go with a 4 star because the... See more
Company replied
Stop enabling the blatant scammers using your platform. Dont tell me to report them. If you can't spot them, seeing as a 4 year old could spot them, then one would assume you are complicit. Her... See more
Company replied
I destroyed my husband's fairly new tee shirt (Christmas gift) with bleach in a laundry oversight and was thrilled when the GearLaunch team responded to my request to duplicate the order in March. Bo... See more
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Company details
Written by the company
GearLaunch is the one-stop-shop where sophisticated e-commerce merchants grow their businesses. From production to fulfillment to customer service, GearLaunch makes commerce simple.
Contact info
Salt Lake City, United States
- +1 844-900-0887
- hello@gearlaunch.com
- www.gearlaunch.com
2.8
Average
299 reviews
Replied to 95% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
This Company Hacked Records on FB To Make Sales
My Veterinarian clinic's records were hacked by someone in this organization and sent out post to all of the clinic's customers CLAIMING to be selling shirts on behalf of the clinic to raise funds for a animal hospital. Some of the customers, including me ordered a shirt. We became suspicious when SEVERAL posts with different names of representatives from this organization solicited continuously. Upon contacting the Vet clinic, they had never heard of GearLaunch and reported the hack. I requested an immediate refund, and I'm sure this money is lost, and I reported it to paypal. So BE WARNED.
April 21, 2026
Unprompted review
Reply from GearLaunch
Hello,
Thank you for reaching out to us. Please note that GearLaunch licenses a software platform that third parties can use to set up their own online stores and does not do any advertising or marketing for those online stores, nor does it print or ship items purchased from those online stores.
At GearLaunch, we take these claims very seriously. This type of claims should be sent to legal@gearlaunch.com, and they need to include the information outlined here: https://www.gearlaunch.com/dmca/
If you have already sent us an email, we can assure you that appropriate action has been taken.
However, because each individual store owner handles their own social media and advertising for their website, please report the Facebook posts and profiles to their support team directly.
Best,
GearLaunch
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additional postage due
I ordered a tee shirt and when I received it, I owed an additional $6.01 for postage. I know when I ordered it, I paid for shipping. This is ridiculous. I, like the other reviewers on this page, will never do business with this company again. I'd write and ask for the money to be refunded to me, but it will be a waste of time. So, I eat the additional shipping. Be wary ordering from this company.
April 20, 2026
Unprompted review
Reply from GearLaunch
Hello Terry,
Thank you for reaching out to us. We're very sorry for this technical error.
We'll be glad to refund the additional fee you paid; please reach out to our Customer Service team at hello@gearlaunch.com with your name and order number so they can process it as soon as possible.
We appreciate your patience and understanding.
Best,
GearLaunch
Stop enabling the blatant scammers…
Stop enabling the blatant scammers using your platform. Dont tell me to report them. If you can't spot them, seeing as a 4 year old could spot them, then one would assume you are complicit.
Here is one example. They have been posting fake stories about "my autistic daughter made this" dreamsellers99 dot com. Just search Facebook for the domain name and see how long you have been enabling this scam.
There are many more. Stop enabling them.
April 13, 2026
Unprompted review
Reply from GearLaunch
Hello John,
Please note that GearLaunch licenses a software platform that third parties can use to set up their own online stores and does not do any advertising or marketing for those online stores, nor does it print or ship items purchased from those online stores.
At GearLaunch, we take these claims very seriously. This type of claims should be sent to legal@gearlaunch.com, and they need to include the information outlined here: https://www.gearlaunch.com/dmca/
If you have already sent us an email, we can assure you that appropriate action has been taken.
However, because each individual store owner handles their own social media and advertising for their website, please report the Facebook posts and profiles to their support team directly.
Best,
GearLaunch
Best,
GearLaunch
Garbage!!
Garbage!!! The t-shirt i got looked like it was literally printed in someone's basement. The print was crooked, faded, and just overall terrible.
After shipping I ended up paying like $35 for a garbage t-shirt I could have done myself with a sharpie marker.
April 10, 2026
Unprompted review
Reply from GearLaunch
Hello Erik,
Thank you for your feedback and we're sorry for the issue with your order.
Regretfully we are unable to process any request of a refund or return of your order as it is disputed with Paypal and the funds have been withheld. Please follow up with them directly for a resolution. Our apologies again for any inconvenience.
Best,
GearLaunch
Ordered a t-shirt and received an empty…
Ordered a t-shirt and received an empty cardboard envelope.
UPDATE: I received the replacement shirt with no problems, Debated a 3 star or 4 star and decided that I will go with a 4 star because they made it right.
March 31, 2026
Unprompted review
Reply from GearLaunch
Dear Keith,
We're happy to hear you received your order. Thanks for updating your feedback!
Best,
GearLaunch
*****
Hello Keith,
We’re very sorry about this; receiving an empty package is definitely not the experience we want for our customers.
We’re glad our Customer Service team was able to arrange a replacement for you promptly. If everything arrives as expected, we’d really appreciate it if you’d consider updating your review to reflect the resolution.
Please don’t hesitate to reach out if you need anything else. We’re here to help!
Best,
GearLaunch
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description of material used is not…
description of material used is not clear...cotton t-shirt...one would think a regular cotton shirt...BUT NO...they are heavy cotton...way to hot for regular summer ware, and don't fit like regular cotton t shirts...but they don't say this and if you don't like it you can pay 10.00 more for a different size. I will NEVER use this company again.
February 17, 2026
Unprompted review
Reply from GearLaunch
Hello Kris,
Thank you again for reaching out and for sharing your concerns in your review. We’re very sorry to hear that the sizing and material of the items you received did not meet your expectations.
As a one-time courtesy, we’d be happy to offer you a replacement in a different style, which has a more relaxed fit and may be a better option for your needs. You won’t need to return the items you’ve already received, and there will be no additional cost for this replacement.
One of our Customer Service agents will contact you shortly.
Best,
GearLaunch
There is no option for 0 star
There is no option for 0 star. This company is printing shirts using a stolen copyrighted logo. Completely ignoring complaints that it is copyrighted. This is stealing money from a non profit
February 20, 2026
Unprompted review
Reply from GearLaunch
Hello Ellen,
Thank you for reaching out.
Please note that GearLaunch licenses a software platform that third parties can use to set up their own online stores and does not do any advertising or marketing for those online stores, nor does it print or ship items purchased from those online stores.
At GearLaunch, we take these claims very seriously. This type of claims should be sent to legal@gearlaunch.com, and they need to include the information outlined here: https://www.gearlaunch.com/dmca/
If you have already sent us an email, we can assure you that appropriate action has been taken.
Best,
GearLaunch
I was waiting for an order
I was waiting for an order. I didn't get it and after a while I got a notice from post office that there was postage due of $5.16, after I'd paid for postage. Shirt came in an "envolope" so they only paid for an envelope. It was too thick for an envelope and didn't qualified. I asked Post office and they said that this company does this a lot and sometimes even puts a note on it saying "this is an envelope." It does not qualify as an envelope and they are passing on the mailing expense to the consumer. I finally picked it up from post office, I t has an invoice number on it from 12/18. Nedless to say I didn't get it by Christmas.
December 18, 2025
Unprompted review
Reply from GearLaunch
Hello,
Thank you for taking the time to share your experience. We’re truly sorry for the frustration this order caused, especially during the holiday season when timing is so important.
Regarding the postage due, this is not the experience we want for our customers. We will gladly refund the amount you were required to pay upon pickup; all you need to do is contact our Customer Service team with your order details at hello@gearlaunch.com so we can assist you promptly.
As for the delivery timing, during peak holiday periods postal services experience significantly higher volumes, which can result in delays, reprocessing, or additional handling requirements outside of our control. Unfortunately, this can sometimes impact delivery timelines, even when orders are shipped on time.
We appreciate your patience and the opportunity to make this right, and we sincerely apologize for the inconvenience you experienced.
Best,
GearLaunch
I have a tracking number and nothing…
I have a tracking number and nothing comes up with it and I have emailed several times with no response
December 18, 2025
Unprompted review
Reply from GearLaunch
Hello Angela,
Thank you for reaching out. We’d be happy to help look into this for you. but unfortunately, we weren’t able to locate your order in our system based on the information provided, so could you please share a few additional details to help us find it?
Please send us an email at hello@gearlaunch.com with the following:
- The name used during purchase
- The email address associated with the order
- The order number (it should begin with “OR” followed by 7 characters)
Once we have this information, our Customer Service team will review the order and get back to you as soon as possible.
Thank you for your patience; we look forward to resolving this for you.
Best,
GearLaunch
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Very poor quality!
Part of the lettering is cut off on an entire line of writing on my coffee cup. And the letter colors and background colors are so similar it’s very difficult to even read. Their product is a 1 out of 10.
November 15, 2025
Unprompted review
Reply from GearLaunch
Hello Debra,
We sincerely apologize for the issue with your order .
We'll be glad to send you a courtesy replacement (or a refund if you prefer). Please contact our Customer Service team with images of the issue you described at hello@gearlaunch.com, and we will process your replacement (or refund) as soon as possible.
Best,
GearLaunch
Appleseed Anime T-Shirt
Appleseed Anime T-Shirt. Very fast shipping and excellent product. I'll be very proud to wear this!
December 13, 2025
Unprompted review
Reply from GearLaunch
Hello Martin,
We appreciate your kind words and are delighted to know you had a positive experience with us. It’s great to hear that our products and delivery met your expectations.
We can’t wait to have you shop with us again!
Best,
GearLaunch
Though we had paid for shipping
Though we had paid for shipping, the package arrived with @3.36 postage due.
December 1, 2025
Unprompted review
Reply from GearLaunch
Hello Grammy Eve,
Thank you for bringing this to our attention. We sincerely apologize for any inconvenience caused by this technical error.
We will be glad to process a refund for the corresponding amount. Please share a photo of either your receipt or the postage due notice on the package with our Customer Service team at hello@gearlaunch.com; we'll refund the amount once we receive your email.
We appreciate your patience and understanding and look forward to your response.
Best,
GearLaunch
Request to Reactivate Payout Option
Request to Reactivate Payout Option
Dear GearLaunch Support,
My store usonlinebrewing.shop recently faced a takedown due to trademark/copyright issues. I have already removed the related designs and will make sure this does not happen again.
I kindly request you to reactivate the payout option on my account so I can withdraw my pending balance.
Thank you for your support and understanding.
Best regards,
Anuska Rani
usonlinebrewing.shop
Amount: $137.51
September 5, 2025
Unprompted review
Reply from GearLaunch
Hello Anuska,
Thank you for your feedback.
Your store was disabled following a confirmed violation of our Terms of Service. In addition, we identified that an order was disputed. As a result, we are unable to release any funds from your account, as the total profit has been fully offset by the disputed transaction.
As outlined in our policies, all users agree not to use our platform to create or sell materials that infringe upon any third-party rights, including intellectual property.
Our decision is final. No additional payouts will be issued.
If you have further questions regarding the Terms of Service you agreed to, we invite you to review them at https://www.gearlaunch.com/policy-types/terms-and-conditions.
Sincerely,
GearLaunch
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Request for Review and Release of…
Request for Review and Release of Pending Payout
Dear GearLaunch Review Team,
I hope this message finds you well.
My GearLaunch store was taken down in 2023, and since then my payouts have been put on hold. I fully understand and respect GearLaunch’s policies regarding intellectual property and sellers’ agreements.
However, I kindly request you to review my account and pending balance. I assure you that I am committed to complying with all GearLaunch rules and will avoid any future violations.
As the pending payment is my rightful earnings from completed and delivered orders, I would be very grateful if you could release the balance to my registered payout method.
Here are my details for your reference:
Store Name: brandteeshop.com
Pending Balance: $484.35
Thank you for your time and consideration. I look forward to your reply.
Best regards,
Hasanur Rahman suvon
September 5, 2025
Unprompted review
Reply from GearLaunch
Hello Hasanur,
Thank you for your feedback. We’d like to clarify the situation regarding your store, brandteeshop.com.
Your store was disabled following a confirmed violation of our Terms of Service. As outlined in our policies, all users agree not to use our platform to create or sell materials that infringe upon any third-party rights, including intellectual property.
We understand your frustration, but we want to emphasize that the only reason a store is shut down and a user banned from our platform is for violating our Terms of Service. We take intellectual property rights seriously, and protecting our platform, customers, and rights holders is our priority.
Given the nature of the violation, our decision is final. No additional payouts will be issued.
If you have further questions regarding the Terms of Service you agreed to, we invite you to review them at https://www.gearlaunch.com/policy-types/terms-and-conditions.
Sincerely,
GearLaunch
Gearlaunch is scammer platform don't maintain any rules
I am a seller from Bangladesh and the owner of UrbanPlase.shop. I worked with GearLaunch in good faith, always following their rules and never using any third-party trademarked or copyrighted content.
Despite this, I was accused of copyright infringement for an image that was never used in my store. I explained this clearly, yet GearLaunch refused to release my rightful earnings of $1,216.61.
What makes this more frustrating is the inconsistency. I had the same issue with my other store, ChillTees77.shop, but in that case GearLaunch released the funds. Why are they withholding my UrbanPlase.shop balance without explanation?
In my experience, this was unfair and inconsistent treatment. GearLaunch provided no proper evidence and still withheld my hard-earned money.
September 2, 2025
Unprompted review
Reply from GearLaunch
Hello Kazi,
Thank you for your feedback. We’d like to clarify the situation regarding your store, UrbanPlase.shop.
Your store was disabled following a confirmed violation of our Terms of Service, specifically, posting false and misleading messages on social media.
“For stores found in violation of GearLaunch’s Terms of Service, we reserve the right to partially or fully withhold profit payouts, either temporarily or permanently. Stores in violation may also be subject to permanent disablement without any payouts.”
We understand your frustration, but we want to emphasize that the only reason a store is shut down and a user banned from our platform is for violating our Terms of Service. Given the nature of the violation, our decision is final. No additional payouts will be issued.
If you have further questions regarding the Terms of Service you agreed to, we invite you to review them at https://www.gearlaunch.com/policy-types/terms-and-conditions.
Sincerely,
GearLaunch
Gearlaunch is a hub for stolen artwork
Gearlaunch is a hub for stolen artwork. If you buy from here you will be ripped off and receive an art print that will be pixelated and distorted as they don't have the actual files.
AVOID, AVOID, AVOID!
August 12, 2025
Unprompted review
Reply from GearLaunch
Hello Neil,
Thank you for sharing your feedback, and we sincerely apologize for the negative experience you’ve described.
We take intellectual property rights and customer satisfaction very seriously, and we would like to investigate this matter in detail. Could you please provide your order information, including the name and email address used at checkout, so that we can review your purchase and assist you promptly? Please send this information to legal@gearlaunch.com.
Your concerns are important to us, and we want to ensure that any issues are resolved in line with our policies. We appreciate your time in bringing this to our attention and look forward to helping you.
Regards,
GearLaunch
Scammers
Gearlaunch is a hub for people who steal copyrighted material. I bought a band shirt thinking it was genuine, but it wasn't.
Their support just ignored me and did not refund me.
July 24, 2025
Unprompted review
Reply from GearLaunch
Hello Mona,
Thank you for sharing your feedback, and we sincerely apologize for the negative experience you’ve described.
We take intellectual property rights and customer satisfaction very seriously, and we would like to investigate this matter in detail. Could you please provide your order information — including the name and email address used at checkout — so that we can review your purchase and assist you promptly? Please send this information to legal@gearlaunch.com.
Your concerns are important to us, and we want to ensure that any issues are resolved in line with our policies. We appreciate your time in bringing this to our attention and look forward to helping you.
Regards,
GearLaunch
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Very Bad Experiene with gearlaunch
Very Bad Experiene with gearlaunch, Last 17 reviews all are bad reviews, main think is they take down the store & take the money and even the order was complete and the products was delivered and the buyer have no issue also, for any violation you guys can hold the money for a limited time as per security, but you can't take the people's earning. I have full rights to get my money, I already contact several time about it but they give me the same answer.
May 6, 2025
Unprompted review
Reply from GearLaunch
Hello William,
Like we explained on the review you left in July 24, the only way to assist you is to provide us with your domain name and store name. If you have already sent that information to the email we provided then, I'm sure you've received an answer by now.
Regarding the bad reviews you mentioned, unfortunately those have been from users like you who have used our platform to create or sell materials that infringe upon any third-party rights, including intellectual property.
We must also clarify that posting public reviews, complaints, or threats will not alter the outcome of this decision. We reserve the right to enforce our policies to protect the rights of individuals and the integrity of our platform.
Regards,
GearLaunch
No Response After Multiple Emails – Withheld Earnings from Completed Orders
I appreciate the opportunity I had to run a store on GearLaunch (new-supershop.store). Although my store was permanently disabled due to a policy violation—which I fully understand and accept—I wanted to mention that I had more than 60 orders that were completed and successfully delivered.
I reached out to the Trust & Safety Team to inquire about the earnings related to those fulfilled orders, but I haven’t received any response yet. I’m not requesting to reopen the store, just kindly asking for a resolution regarding the completed and undisputed sales.
I respect the platform’s policies and hope that similar cases can be reviewed with a bit more transparency in the future.
Thank you.
July 15, 2025
Unprompted review
Reply from GearLaunch
Hello Nahid,
Thank you for reaching out.
Following a review of your account, we have determined that the user account under which your store was created violated our Sellers' Agreement. As a result, the account has been banned from our platform, and all associated stores have been shut down accordingly.
As we've informed to you in 2023, because of the nature of the violation, any remaining funds linked to the affected stores will not be released.
Our company takes the protection of third-party intellectual property rights very seriously, and we are committed to maintaining a platform that respects and enforces those rights.
For more information, we encourage you to review our Terms of Service:
https://www.gearlaunch.com/policy-types/terms-and-conditions
We appreciate your understanding.
Sincerely,
GearLaunch
Spineless Predatory Gearlaunch
Ah Gearlaunch. What a twisted love story we've shared over the years. It all started years ago in San Francisco when you stole my IP. What a cute way to get my attention. I reciprocated your furtive advances with a letter to the CA Attorney General. I'm sorry I didn't stay in touch. Years went by, lawsuits came and went without discovery. But here we are again, and you did that cute thing where you stole my IP. But if you're really into me, why do you play so hard to get? You never answer when I call 18559997840. Your google review page disappeared. Was it all those mean reviews? You didn't deserve that. Why are you so shy? You have nothing to be ashamed of. Anyways, I found your new address pretty easy on Utah public records so that means I'll get to write another AG and tell them our love story.
For anyone reading this dumb thing who has had their IP stolen, here is a physical address to send your DMCAs to. Their Director is David Hunt and their President is Thatcher Spring
5570 W 1730 S, STE 900, Salt Lake City, UT 84104.
June 20, 2025
Unprompted review
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