Don’t buy here!!
Don’t buy here! Their products are shit and expensive!!!!I bought a steamer and it build quality is really bad and not user friendly!!
October 1, 2025
Unprompted review
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1.9
Poor
31 reviews
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Complete failure just outside warranty
Gecko Steamer does not deserve any stars. My G600 steamer broke down only a few months outside the warranty.
After contacting their support I was not helped at all and all I left with is a failed steamer while reasonably I may expect the unit to function properly for at least a few more years
October 1, 2025
Unprompted review
Reply from Gecko Steamer
What you state here does not reflect reality. Gecko-Steamer has been supporting its customers for over 30 years and we always provide assistance, even beyond the legal warranty period, whenever possible.
You are aware of the address of our official service center. If you send your unit there, even out of warranty, you will be informed within 48 hours of the exact repair costs to expect. Many of our customers can testify that, in some cases, they only had to cover transportation costs, as we sometimes absorb part of the repair charges as a gesture of goodwill.
Obviously, we appreciate constructive dialogue with reasonable customers. A comment such as yours, however, contributes nothing and serves only to damage our reputation. Publishing defamatory statements on a low-audience platform does not change the facts:
Gecko-Steamer® provides thousands of services every year,
Tens of thousands of customers worldwide trust our brand,
Our team is proud of the quality of the products and the after-sales service we deliver.
Your statement is misleading and unfair, and its sole purpose seems to be to harm our company’s reputation.
Do not buy Gecko steamers!
Product itself is not a great quality, but service is even worse!
Steamer feels cheap and flimsy, not user friendly, sure makes a lot of steam, but they didn't think about user experience.
When you return it after 1 use, you pay yourself for the shipment and they also charge you 30 euros because plastic packaging is torn! Seriously?!
Stay away from them, plenty of other options on the market.
March 14, 2025
Unprompted review
Reply from Gecko Steamer
Gecko-Steamer has been manufacturing steamers for over 30 years, with tens of thousands of satisfied customers across Europe and a customer satisfaction rate of over 99%.
This review contains misleading statements:
Our steamers are robust, designed for professional use, and recognized for their durability and performance. If used correctly, they provide the expected quality and reliability.
Returns are always handled in line with our Terms and Conditions of Sale, which every customer agrees to at the time of purchase. When a product is returned after use, the customer is responsible for shipping costs, and if the original packaging is damaged or missing, a restocking fee may apply. These are standard and transparent conditions, applied fairly to all customers.
Accusing us publicly of unfair practices is inaccurate and damaging to our reputation. We respect consumer rights and always act within the legal framework, but we cannot accept defamatory or misleading allegations.
We invite the author of this review to contact our customer service directly with the order details so the case can be reassessed properly.
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