Ive given this company a 3 star review. (This may change) I recently purchased a Kettle bbq with a pizza oven, ordering was easy and delivery was ok. The problem was the wrong item was delivered so a... See more
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Review summary
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Reviews shaping this summary
Good price, even for an A grade return. Sadly, we ordered a 80 light string of lights but a 240 light string was supplied in error. Too long for our needs so I have asked the supplier whether they can... See more
Company replied
I’ve just tried to use my hand held steam cleaner it isn’t working there’s quite a few issues with it . EDIT I have now been in contact and I am receiving a full refund and I am happy with the cust... See more
Company replied
Unfortunately I have had to send the item back. The high heat didn’t work kept cutting off after a few seconds Purchased a Dyson hairdryer Company sorted out return straight away.
Company replied
Company details
Written by the company
Family business who have been trading for over 40 years, offering quality refurbished products. We have over 600,000 products sold on eBay alone! We offer a massive range of Audio & Video, Garden & DIY, Travel & Outdoors, Heating, Fans, Vacuums and Steam Cleaners. Great value prices with FREE UK delivery.
Contact info
Unit 1, Edgar Street, BL3 6EZ, Bolton, United Kingdom
- 01204 363 453
- sales@ged.co.uk
- www.ged.co.uk
3.1
Average
272 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 81% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
MIS-SELLING
I ordered a Spear and Jackson BATTERY Hedge Trimmer, what came was McGregor, corded pole, trimmer. As the box appeared to have been opened by another disappointed customer, I had my suspicions this wasn't going to go well. I have started return process.
If I have same negative experience as previous buyers, Trading Standards will be my next stop. I have used TS before, very successfully. I mean what I say.
Avoid this seller from eBay.
Royal Mail is picking this up, for return, this morning.
November 10, 2026
Unprompted review
Reply from GED Outlet
We’re sorry that the wrong item was sent.
This was a genuine picking error, not a case of mis-selling. The item ordered and the item dispatched were different products, and as soon as you contacted us today we replied promptly, apologised and provided the return instructions so the matter could be resolved.
We completely understand the frustration of receiving the wrong item, but mistakes of this nature can occasionally happen in a busy warehouse environment. What matters is how they are dealt with, and in this case we responded straight away and provided a clear route to put things right.
We are disappointed that a review describing this as “mis-selling” was posted before the return process had even had the opportunity to be completed, particularly when we had already responded and apologised.
Once the incorrect item is returned, we will of course deal with the matter appropriately.
GED Outlet
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The vacuum cleaner's power cord was…
The vacuum cleaner's power cord was damaged, with cracks in the outer insulation exposing the electrical wires inside.
IT was also very dirty so I had to clean it for 1 hour to be able to use it.
November 4, 2026
Reply from GED Outlet
We’re sorry to hear about the condition of the vacuum.
This order was placed through our website, however we cannot see any previous contact from you regarding the issue before this review was posted.
Please contact us directly with photographs of the power cable and the condition of the item so that we can review this properly and resolve the matter for you.
GED Outlet
Item was delivered to a wrong location…
Here below is an update email i got from evri customer service admitting their fault, delivery man left parcel at wrong location and i have forwarded this email to GED still waiting for reply it been few days
Evri
Update
261104-040714
Dear ,
Thank you for your reply regarding parcel reference H02LMA0001890366.
I have checked the latest tracking and can see that the courier was not in the right location at the time the delivery was made. I have escalated this with the courier's manager to be investigated and to ensure this doesn't happen again. We will try to retrieve the parcel however at this stage it is likely the parcel is unfortunately lost.
I'm sorry that this has happened, we will liaise with the sender to inform them of this outcome. I would recommend you also contact them as it is within their gift to discuss next steps and consider the options available to you.
Once again, I'm sorry for the inconvenience regarding your parcel delivery.
Kind regards,
Sophie,
Evri Customer Services
November 2, 2026
Reply from GED Outlet
We’re sorry you were unhappy with the delivery.
The carrier’s delivery evidence showed the parcel had been left in a location alongside a pram. We raised the matter with Evri when you reported that the parcel could no longer be found.
Evri subsequently revisited/investigated the delivery location but advised that the parcel was no longer there and declined the claim based on the available delivery evidence.
We appreciate that this was frustrating, but we did respond to your messages and raised the matter with the carrier on your behalf rather than ignoring the issue.
GED Outlet
Great Value Mower
Bought a Garden Mower reduced to £44 99. Despite the fact that they use Evri for delivery, the Mower did turn up on time. The product is great and so is the service I was given.
Peter Macfarlane
October 10, 2026
Unprompted review
I didn’t get any updates about my…
I didn’t get any updates about my parcel. I just saw it lying around downstairs and it was poorly packaged.
It arrived broken and chipped.
October 24, 2026
Reply from GED Outlet
We’re sorry to hear the item arrived damaged.
Tracking information was uploaded for the order and delivery updates would have been sent using the contact details provided. It may be worth checking your junk/spam folder if these were not seen.
We also cannot see any contact from you before this review advising us that the item had arrived broken or chipped.
We are always happy to help when there is a problem, but we do need to be made aware of it first so that we have the opportunity to resolve it.
Please contact us with your order details and photographs of the damage and we will be happy to look into this for you.
GED Outlet
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They kept me informed throughout the…
They kept me informed throughout the purchasing process.
October 16, 2026
Bought an alarm clock
Bought an alarm clock. Doesn’t work and the face is broken. Struggling to contact the seller via their website.
October 9, 2026
Unprompted review
Reply from GED Outlet
We’re sorry to hear about the condition of the alarm clock.
Unfortunately, this review was left organically and does not include an order number or sufficient details for us to identify the purchase.
We have requested further information through Trustpilot so that we can locate the order and look into this properly.
As soon as we receive those details, we will be happy to investigate and resolve the matter.
GED Outlet
it hasn't arrived yet
October 12, 2026
Reply from GED Outlet
We’re sorry your original order did not arrive as expected.
Once the delivery issue was reported, a replacement was arranged and this was successfully delivered on 23 October.
We’re pleased the matter has now been resolved and, if you feel the outcome reflects your experience more accurately, we would be very grateful if you would consider updating your review.
GED Outlet
Good condition strimmer supplied and…
Good condition strimmer supplied and with new line real very satisfied prompt delivery well packaged good customer communication would use again
October 8, 2026
Reply from GED Outlet
Thank you very much for your lovely review.
We’re really pleased to hear you were happy with the condition of the strimmer, the new line reel, packaging and delivery.
Thank you for taking the time to leave feedback, and we’d be very happy to help again in the future.
GED Outlet
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The pins on the plug of the…
The pins on the plug of the dehumidifier were bent and could not be plugged in.
Contacted the company and sent photos, they said to send it back they did send a paid attachment to print to send back. But my post office or courier drop off is to far from me as I have no car and the dehumidifier is to heavy far me to carry as I am in my seventies.
As ask if they could get a courier to pick it up as well as send another dehumidifier to me, but they said they could not send another one, so I was not to happy. Sorry but will not use this company again.
October 8, 2026
Reply from GED Outlet
We’re sorry the dehumidifier arrived with an issue with the plug.
As soon as this was reported, we advised that the item should not be used and offered a free return through Evri, providing both a printable label and, because you did not have a printer, a QR code that could be used at a participating ParcelShop.
We also explained that once the item was returned, a full refund would be provided.
You later advised us that you had chosen not to return the dehumidifier and had arranged for a neighbour to change the plug instead.
We appreciate that the situation was frustrating and apologise for that.
GED Outlet
Brilliant service!
Very happy with the refurbished Bush tower fan I bought from GED recently. If I hadn't known it was re-used I'd have thought it was brand new. Good price, speedy delivery and works perfectly. I'm all set for the next heatwave. And I love that by buying from GED I'm helping the environment by reducing waste. Will definitely recommend to friends and buy from GED again.
October 2, 2026
Unprompted review
Reply from GED Outlet
Thank you so much for the fantastic review.
We’re really pleased to hear the refurbished Bush tower fan arrived in such good condition, works perfectly and was delivered quickly.
It’s also lovely to hear you appreciate the environmental side of buying refurbished — keeping perfectly good products in use and reducing unnecessary waste is a big part of what we do.
Thank you again for recommending us, and we’d be very happy to help you again in the future.
GED Outlet
GED Outlet were very helpful…
GED Outlet were very helpful to get me through a tight situation of urgently needing to replace my old lawn mower. I greatly appreciate their care and response-ability to get an urgent delivery sorted.
The mower itself was in immaculate condition and works perfectly. Excellent value too.
Full marks to GED Outlet and their Team.
September 10, 2026
Unprompted review
Reply from GED Outlet
Thank you so much for such a lovely review.
We’re really pleased we could help when you needed a replacement mower quickly, and even better to hear that it arrived in immaculate condition and is working perfectly.
Your kind comments about the team are genuinely appreciated. Thank you for taking the time to leave such thoughtful feedback.
GED Outlet
The mower works very well.
The order came very quickly. The mower works well as expected.
September 30, 2026
Reply from GED Outlet
Thank you very much for your review, Peter.
We’re really pleased to hear the mower arrived quickly and is working well for you.
Thank you for taking the time to leave feedback — it’s very much appreciated.
GED Outlet
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Great delivery service
Great delivery service. Very prompt sending dispatching the item
September 22, 2026
Reply from GED Outlet
Thank you very much for your review.
We’re really pleased to hear your order was dispatched promptly and that you were happy with the delivery service.
Thank you for taking the time to leave feedback — it’s much appreciated.
GED Outlet
They send me incomplete item
They send me incomplete item, and communication was very poor
September 21, 2026
Reply from GED Outlet
We’re sorry the item arrived incomplete.
However, we do need to clarify that once the missing cutting head was reported, we responded the same day and offered either a replacement part or a return.
You chose to return the item, and a prepaid Evri return label was then provided along with full return instructions.
We appreciate the inconvenience caused by the missing part, but we did respond and provide a resolution once the issue was reported.
GED Outlet
Quick responses
They resolved the issue with the headset and really efficient in responding to emails.
September 25, 2026
Reply from GED Outlet
We’re sorry the headphones developed a fault.
The review was left on 2 October, before the issue was reported to us by email on 8 October.
Once we were contacted, we replied with troubleshooting advice and offered to arrange a return if the problem continued. We have not received any further response from the customer since then.
GED Outlet
Reply from GED Outlet
Thank you very much for your review.
We’re really pleased to hear you were happy with the product, the price and the quick delivery.
Thank you for taking the time to leave feedback — it’s much appreciated.
GED Outlet
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Very quick delivery and quick response…
Very quick delivery and quick response from sales re a slight problem wth the item purchased
September 25, 2026
Reply from GED Outlet
Thank you very much for your review.
We’re really pleased to hear the delivery was quick and that our sales team was able to respond promptly when you had a slight issue with the item.
Thank you for taking the time to leave feedback — it’s very much appreciated.
GED Outlet
Purchased a Refurbished Spear & Jackson…
Purchased a Refurbished Spear & Jackson scarifier via Ebay from this company in March 2026 . Used the machine twice and a part broke so contacted GED and was given the runaround for a couple of weeks until I was told the 12 month warranty doesn't cover the part broken.
Do not buy from this company they are poor and not worth wasting your money.
September 29, 2026
Unprompted review
Reply from GED Outlet
We’re sorry you were unhappy with the outcome, however we do need to correct one point in your review.
You first contacted us on 25 September, and the matter was dealt with over the course of that weekend — not “a couple of weeks”.
The order details initially provided could not be located, so we had to ask for proof of purchase before we could assess the claim properly.
Once the purchase was confirmed, we explained that the item was outside the initial 30-day return period and that the 12-month return-to-base warranty covers mechanical/motor faults, not individual wear or damage parts such as the blade carrier/clip reported.
We appreciate that this was not the outcome you wanted, but we did respond and explain the position once the order had been identified.
GED Outlet
pleased with the quick delivery and the…
pleased with the quick delivery and the product was in good condition and working as it should do
September 24, 2026
Reply from GED Outlet
Thank you very much for your review.
We’re really pleased to hear you were happy with the quick delivery and that the product arrived in good condition and is working as it should.
Thank you for taking the time to leave feedback — it’s much appreciated.
GED Outlet
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