Gelert Reviews 

I've used Gelert walking shoes for at least 12 years, changing them about every 2 years after the waterproofing dissipates. But, for £40-odd, what do you expect? They are bllissfully comfortable, have a good solid feel and are quite light. Definitely not for mountaineering, but perfect for regular dog-walking.

Avoid Gelert boots
Had the Gelert mens waterproof walking boots for 4 months walk dog across grass mainly and they have started leaking just with dew on the grass. Never buy these again avoid avoid avoid!!!
They shouldn't be allowed to say waterproof if they dont guarantee them. Deserve zero stars.

I have had 2 pairs of Gelert walking shoes,and both pairs have come apart at the seams literally!!.It appears that the quality of these shoes is very poor.They are affordable and look ok ,but the quality and durability are very bad.Either the stitching comes apart,or the seam between the sole and shoes separate,which has happened on my current pair that are quite new.It seams the manufacturing and quality control are rubbish,should be a( warning after six months of use throw in bin)!!!.

I bought some walking boots 4 months ago, they were worn once a week and the sole came off, I sent 2 emails and didn’t get one response. I will never buy from them again. Rubbish product and terrible customer service.

I asked a simple question about a product I had purchased from them a few years ago. Gelert inferred by their useless responses of the company "not having access" to its own data, that they had lost their entire product archive and all information about all of their products. This would mean Sports Direct, its owner, has apparently lost all Gelert's data and is breaking the laws governing keeping data.

Of course, I don't believe that has happened. What has happened is that I had to continually deal with incompetent, lazy fools who couldn't be bothered to do their job or do anything outside their mind-numbed script, and just speak to their colleagues and get me the answer.

Unacceptable. Sack them all.

Had what looks to be the usual complaints on here. Had a pair of Gelert walking boots. They were advertised at £140 but reduced to £94 if my memory serves me right. Always understood you pay for what you get so I trusted the Gelert brand and paid my money. Big mistake. After a short while the soles came away from the rest of the boot on the left and right. Trying to get a result from the customer complaints service was like pulling teeth. Hence my review here. Also asked for the name and department further up the food chain to escalate my grievance and that's when the door was slammed in my face or should I just say the email going round in circles."We understand your frustration" blah , blah blah. I will never buy this brand ever again. Has anyone else managed to get any further?

To give them the benefit of the doubt, I bought a second pair of ladies waterproof walking shoes, but again the sole has become detached after 6 months. Took them back to Sports Direct to complain and was told to email the makers. But Gelert are actually owned by Sports Direct so why don't Sports Direct take responsibility

Horizon Waterproof Walking Boot Womens - bought these boots for walking the dog, thought they would be great, how wrong was I !
Wore the for 3 consecutive days,
Day 1 - not a big walk as I didn’t want them to rub. Ok, not the comfiest I’ve worn but would be fine for the smaller dog walks.
Day 2 - not much support for the arch of the foot, could feel the Achilles tendon pulling in both feet, thinking I could put an insole in for support.
Day 3 - went on the back field, dew on grass, I was thinking I’ll be fine, got my new waterproof boots on here, how wrong was I. Feet were absolutely soaked.
Needless to say, these went straight back.
Reason for the 2 * love the colour, print & got an extra pair of red laces. Also fast delivery.

Unfortunately the same as most of the other reviews, the sole becomes unbonded after six months, with little use

Gelert hand warmers from Studio (Frasers) - didn't work and customer service were unhelpful- warm words but useless - eventually sending me replacements (to shut me up?) which didn;t work either. So instead of four useless items I now have eight, with harmful liquid which shouldn't really end up in landfillI. If you want hand warmers I would suggest trying a different kind. And I will definitely be avoiding anything from Studio in future.

Bought a pair of fur lined wellies for my girlfriend for Christmas, for our dog walks. She loved them at first, warm and comfortable and loved the colour. Sadly they barely lasted a few weeks before they split along the seam. The soles are barely worn in, the boots look practically new still but they are already letting in water.

I went to sports direct and purchased a pair of Gilert Wellington boots in black. The price was £40.00 pounds. The first pair split along the seam with the sole within two weeks. Being under guarantee I took them back and got a second pair pair. These split along the rear seam in three weeks so back I went to sports direct in Crayford and got pair no three. Within three weeks these have split on both feet. I walk my dog so nothing to strenuous. My advice is steer well clear of Gilert Wellingtons as there is clearly so manufacturing issues. I have now bought waterproof socks. Also you cannot contact the company direct to complain you get service botted about.

Don't be buying ladies waterproof walking boots! Second pair now that has fallen apart! Come away from seams first pair and lose sole the second pair!!

Comfortable walking shoes great price upper separated from sole at the front side both shoes for almost half the shoe within 2 weeks of purchase thankfully I was only braking them in not out on a trail somewhere model Horizon LowEP style 183285

Fur lined wellies split on seams within 8 weeks of purchase 2 pairs same

Bought Gelert ladies "leather" walking boots, black, from Clothing Runner for £18.99. (Normally cost more than twice as much from other retailers.)They lasted 5 WEEKS before they split on the seam on the instep, both boots. I'd used them for 2 hrs dog walking every day. The split revealed they were not real leather, but fabric. After another 3-4 months wear, the sole came loose at the heel. On the plus side, they were the most attractive boots I've ever owned, close fitting and elegant, true to size (40, I'm 6.5-7) the very opposite of clumpy, neither tight nor sloppy - very comfortable & light, and waterproof till they split! Would have been perfect if they'd lasted a lot longer than 5 weeks!

Received a pair of Gelert wellies last Christmas. Used in the winter months for dog walking. Rips have appeared in the fabric of both boots on the legs and feet in many paces also problem with leaking seams.

I was wearing gelert boots and the lace got caught in the metal fastening on tge other boot. I went on my face today and my head is sore. When i got up to sitting position i saw that the boots were literally tangled together with the loop on the right one caught in a metal hook in the left one. So dangerous if you were hill walking.

Terrible quality and terrible customer service. My walking boots literally fell apart after only a few months of light use. Because they were a gift, it was made extremely difficult for me to even contact customer service. I eventually managed to send them back to be assessed and refunded as they were clearly not fit for purpose - but Gelert returned them saying there was no fault with the product. Awful experience from start to finish.

Afther 10 months my shoes are broken everywhere. Never more Gelert for me. What a garbage!!!