Just avoid them!
I don't even know where to start. From the beginning our geneticist warned this might be an expensive option but we moved forward because we needed answers. The initial quote through insurance was over $10k. They said cash pay price would be $2,500 and we'd have a year to pay it. It took me well over a year and I'll own that. When we were down to about $750 I got a letter saying this account might be eligible for some forgiveness. I did everything they and and it WASN'T eligible because we didn't use insurance. If I had, the amount I had already paid would have more than covered it. I feel like they deliberately, deceptively steered me to the cash pay price but at this point that's not the problem.
Our balance steadily went down until it got to zero. I thought it was over. WRONG. I was sent to collections over $950-ish dollars. We went round and round and round until I FINALLY got an email stating there was a zero dollar balance. Still, more collections phone calls. I forwarded them the proof. I thought it finally stopped. It's been 8 months and I just got another one. At this point it feels like harassment and I'd bet money that this will both keep happening and it's going to show up on my son's credit report (or mine?) in the future. It's been going on for almost 3 years and I'm exhausted. Please use anyone else!