George Browns Reviews 

224
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 70 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the super fast and efficient delivery service, often noting next-day arrivals. Many people also highlight the excellent service and helpful, knowledgeable staff who provide quick and polite assistance. Consumers consistently find competitive and reasonable prices, making purchases a good value, and are pleased with the quality of the products received. However, some customers also noted issues with their orders and deliveries, experiencing missing or damaged components upon arrival. Others mentioned difficulties with delivery logistics, including delayed shipments, packages not being received despite being marked delivered, or issues with scheduling and tracking. Some reviewers also reported unresponsiveness from customer service when trying to resolve issues or inquire about orders, and unexpected additional delivery fees.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service, with many praising the quick and fast delivery... See more

Product

Clients share ambiguous opinions on product quality and delivery, with many expressing satisfaction with... See more

Service

People report positive experiences with service, often highlighting its excellence, speed, and efficiency.... See more

Price

Users describe positive interactions with price, with many reviewers finding prices to be competitive,... See more

Order

Reviewers highlight ambiguous aspects of order, with some finding the ordering process straightforward and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Delivery delayed by Fed Ex and floods. Packaging not sufficiently taped on bottom. Items could have fallen out. Product excellent and well priced

Company replied

Rated 4 out of 5 stars

Good price. Prompt delivery. But no phone number and no response to emails. Don’t expect a personal service.

Company replied

Rated 5 out of 5 stars

Lived nearby for years but have never been into George Browns Chesham before. Went in for a mower earlier in the week, which wasn’t in stock, so was ordered and arrived 2 days later. The machine was... See more

Company replied

Rated 5 out of 5 stars

Prompt delivery, although the strimmer arrived poorly packed and missing a harness. However…the help from the support team was truly superb - prompt, helpful and going a step beyond to rectify the i... See more

Company replied


Company details

  1. Agricultural Product Wholesaler
  2. Agricultural Service
  3. Garden
  4. Grounds Maintenance Service
  5. Lawn Mower Repair Service
  6. Plant and Machinery Hire

Written by the company

Welcome to George Browns Ltd - specialists in Groundcare, Garden & Agricultural machinery and equipment for six generations. You can find out George Browns stores in five locations, covering Bedfordshire, Buckinghamshire, Cambridgeshire, Essex, Hertfordshire, Leicestershire, Oxfordshire, Northamptonshire, North London, Warwickshire and West Midlands.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

224 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(224)

69 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service and great…

Excellent service and great prices,bought a Stihl combi tool and attachments,happy with it all

June 29, 2026
George Browns logo

Reply from George Browns

Thank you for your kind words, enjoy your new Stihl items :)

Rated 5 out of 5 stars

Too marks!

Great bunch - communication was spot on the the Kubota a great bit of kit. Many thanks to Ben for keeping in touch throughout the process. Would definitely recommend.

June 16, 2026
Unprompted review
George Browns logo

Reply from George Browns

Thank you for your kind words - Enjoy your new Kubota! :)

Rated 4 out of 5 stars

Good price

Good price, good communication from them

May 29, 2026
George Browns logo

Reply from George Browns

Thank you for your kind words :)

Rated 5 out of 5 stars

Ordering was straightforward and…

Ordering was straightforward and process very easy. Price was very reasonable.
Delivery was quick so overall very good.

May 28, 2026
George Browns logo

Reply from George Browns

Thank you for your kind words :)

Rated 2 out of 5 stars

Not competent to retail on-line

Not competent to retail on-line! Ordering was easy but then it took them over a week to ship. The item worth over £400 was delivered and left by my drive gate and the courier did not ring the bell - I was in at the time waiting for the delivery. It could easily have been stolen from where it was left. I've opened the box this morning and one of the components is missing. The box for it is in the package but the box is empty. I expect it's going to take another week or two before this is rectified. My advice would be DO NOT purchase from this company online. They aren't competent to offer an on-line retail service.

June 5, 2026
Unprompted review
Rated 5 out of 5 stars

Arrived on time

Arrived on time, website was very easy to use and the customer service was excellent.

May 26, 2026
George Browns logo

Reply from George Browns

Thank you for your kind words :)

Rated 1 out of 5 stars

Ordered a lawn mower on the 18th May

Ordered a lawn mower on the 18th May. 12 days later it still hasn't been sent to FedEx to be delivered. I tried to ring to tell them that at most the lane to my house can fit a 7.5 ton truck, but I can meet them at the top of the lane. But they have no phone number. I explained in an email. But all I get is random emails have you fixed your access issues yet. No I haven't widened a 500m lane so you can deliver a lawnmower on an artic truck

May 30, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

I cannot find fault in the service I’ve got at George Brown’s.
I thought I had a technical fault with the chain I purchased.
And customer service were straight on my case to help me resolve the issue
Turned out, I was just a stupid customer. Who didn’t know how to use it properly.
Top marks, I will shop here again.

April 28, 2026
George Browns logo

Reply from George Browns

Thank you for your kind words :)

Rated 5 out of 5 stars

Excellent old fashioned face-to-face service

Lived nearby for years but have never been into George Browns Chesham before. Went in for a mower earlier in the week, which wasn’t in stock, so was ordered and arrived 2 days later. The machine was unpacked, assembled, fuelled, oiled and tested prior to collection, and tested again when I picked it up. Staff are extremely knowledgeable and helpful. You don’t need to be eyeing up huge farm machinery to buy from them. Old school, friendly customer service

May 7, 2026
Unprompted review
George Browns logo

Reply from George Browns

Thank you for your kind words - we agree, our team at Chesham are great! :)

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