Georg Jensen Reviews 

Georg Jensen used to be one of my favourite brands, which makes this experience particularly disappointing. I received a Georg Jensen Bernadotte salt cellar as a gift. It started deteriorating from normal use with salt, a product that is, quite literally, designed to contain salt. I contacted Georg Jensen expecting them to at least assess the issue. Instead, I was told that because the item was not purchased directly from their website and I don’t have the original receipt/order number, they will not handle the claim. What makes this even more frustrating is that I have since seen other reviews where Georg Jensen gives the same response regarding homeware purchased through other retailers. So apparently, once you buy their homeware anywhere other than their own website, they are happy to leave you to deal with it yourself. For a brand positioned at this price level, I find both the quality and the customer service unacceptable. The product quality feels like Chinese to the premium price. This used to be one of my favourite design brands. After this experience, I will not be buying Georg Jensen again.

Fast delivery but a bit slow with customer service.

Excellent. Very good quality of product. Fast and efficient delivery. Totally recommended.

Fornem introduktion for en ny kunde som mig til Georg Jensen produkter og tilmed en god pris

I recently bought a bangle and noticed virtually immediately that it wasn’t shutting properly. In May I took it into the store and it has taken until now (mid July) for it to be repaired. I was asked to go into the store to collect, but as I live outside of London and am in my 70s and cannot cope with public transport during the heatwave, I asked for the bangle to be posted to me. They have kindly agreed to do this but are charging me £10 for the privilege. I find this disappointing from such a well regarded and world-renowned company. Of course £10 is not a huge amount, but it is just the principle when I am the one that has been inconvenienced, not being able to wear the bangle for the past 7 weeks or so. Surely in such situations they would be able to waive such a payment but clearly not

I purchased a Georg Jensen watch around 9–10 years ago from their store in IFC Mall, Hong Kong. The watch has a distinctive leather strap, and when it recently needed replacing I contacted Georg Jensen, only to discover that they no longer make leather-strapped watches and no longer stock this particular strap.

While I was disappointed, I understood that products are discontinued and hoped they might still be able to help or suggest an alternative.

Instead, I was asked to send a photograph of the back of the watch. After doing so, I was told that their watch department did not recognise the serial code or engraving. As I bought the watch directly from a genuine Georg Jensen store, I asked that the enquiry be referred to someone more senior who might be familiar with older models.

Since then (over two weeks) I have heard nothing further and have been left with the distinct impression that Georg Jensen is questioning the authenticity of a watch that was purchased from one of their own stores.

I have owned and purchased Georg Jensen jewellery for many years, much of it bought in Hong Kong, and have always regarded the brand as one of quality and integrity. Sadly, this experience has completely undermined that confidence.

The lack of follow-up and the dismissive handling of a loyal customer’s enquiry have been extremely disappointing. I expected far better customer service from a premium brand.

I ordered a ring for my son's 21st birthday, I didn't realise at the time that it would be coming from outside the UK, the website is very misleading. The ring was lovely but too big, I contacted the store online to confirm it was being sent back, I sent the tracking information and receipt of postage, I spent over £17 on 1st Class Special International Delivery postage and it is now being returned after 6 months sitting in their customs. PLEASE DO NOT USE IF YOU ARE SHOPPING WITHIN THE UK as you won't be able to post it back. The store did not even follow up on my last email considering they had the tracking info and it was in their country of origin, customer service could have followed up.

Tracking number:
RF4299********

My email in Nov 2025:-
Unfortunately, I have had to return my order as the ring was too big for my son's hand. I have posted the ring back 1st class Special International Delivery on 4th November 2025. I have just came back from holiday to check the tracking and I have now got the following message from Royal Mail tracking website:-

Royal Mail Tracking site as of 3rd June 2026:-
Tracking number:
RF4299******
Returned to Sender
Sorry, our delivery partner was unable to deliver this item at 29-05-2026 as it was not possible to identify the delivery address.

Super efficient. Very quick delivery. Love the designs and quality as always.

Good online shopping experience from their website. High quality product and quick delivery.

I recently purchased a beautiful silver ring from Georg Jensen, and I couldn’t be happier with the experience. From start to finish, everything felt smooth and thoughtfully handled. The ordering process was easy, delivery was prompt, and the packaging was elegant and secure. Most importantly, the ring itself is absolutely stunning—crafted with precision and a timeless design that truly stands out. It feels high-quality and looks even better in person than online. Customer service was also responsive and helpful when I had a small question. Overall, a flawless experience that reflects genuine attention to detail and craftsmanship. I would definitely recommend Georg Jensen to anyone looking for refined, high-quality jewelry.

I bought an earring and returned it. After 21 days, despite the proof of delivery, I still have not received a refund. I received a message stating that a refund was not possible due to an ongoing claim via PayPal. PayPal confirmed that this is incorrect and that a refund is indeed possible for an ongoing claim. Customer service has not responded to my messages since then. To date, I still have not received my money back.

I purchased a silver offspring necklace and after a couple of weeks the necklace started to tarnish. I was told that they could see that this had been worn while swimming even though this had not been the case, but they would replace it. We received the replacement and even though she continues to not wear it while swimming, it continues to tarnish. We have the same bracelet with no issue, and I am really disappointed at the quality of the necklace. I have a Silver necklace from over 14 years ago that I swim with occasionally and it does not tarnish, so I can only assume they have changed their quality of product.

Bought ring on line. It was to big.sent it back same day recorded delivery. They have acknowledged parcel of ring.
Said they can not send new size ring or give a refund for two weeks. They have ring 💍 and £320 of mine..two weeks gone by .still no ring or money back.BAD BUSNESS. WILL NOT SHOP THERE AGAIN!!!

Worst customer service! They are very slow or won’t even respond. I received a faulty item. We agreed to exchange for replacement. I had to email them several times to get the returnlabel. The return packaged arrived a long time ago. But they said they didn’t receive it. After sending them the tracking number they won’t respond to my emails anymore. I already sent them 5 emails. Got in contact with Sandra and Vivianne. I’m very frustrated.

My case number: #0107693
My order number: 701698766

If you can’t help me, just refund me my money!

Very userfriendly online shopping, super fast delivery

Disgraceful handling of returns. I returned an unwanted item to them over a month ago via registered delivery and continue to have to chase for my refund. They introduce unnecessary and unjustifiable delays to hold on to your money and then don't have the decency to respond to update requests. I have raised a chargeback request with my credit card company, demanded they disclose all my personal data under GDPR (solely so I get a response) and will never buy from them again. They are quick to send their daily marketing emails (with no unsubscribe option) but can't respond when you ask them for a genuine refund. Avoid - this company has zero morals.

I purchased a Moonlight Grapes Necklace for my wife’s birthday on 01/12/25. The package arrived on 03/12/25; while the inner box appeared okay, the outer packaging was badly damaged. To my dismay, when my wife opened her gift, the necklace was in two pieces.

The customer service experience that followed was unacceptable. When I requested a replacement and collection (as my wife had a function the following week and wanted to wear the item), I was told this wasn't possible. Instead, I was informed I would have to return the item myself and wait for an inspection before a refund or replacement could be issued. When I asked to resolve this through an authorized partner to avoid shipping risks, I was offered only one location: a 500-mile round trip to London.

I opted for a refund and returned the item over a month ago. Despite tracking showing it was delivered and Georg Jensen confirming receipt, I have yet to receive my money as of 26/01/2026. To make matters worse, they intend to deduct a return fee for a faulty item.

Follow up:

I can now confirm that I have received a full refund for the necklace, and they have also promised to refund my return fees. The lady I dealt with was very helpful and a credit to the company. I think that they simply don't have enough staff (perhaps dealing with Christmas etc).

Had an incredibly poor experience with Georg Jensen. Bought a gift card in mid December (for quite a substantial sum) thinking it would arrive with plenty of time to spare before the Christmas shutdown. It didn’t arrive and I couldn’t get an answer from customer services. I only gained a response when I had to resort to commenting on their instagram page. To then be told that the order had been cancelled due to lack of stock (not sure how that can happen with a gift card?) We actually thought we might have been scammed it took that long for a response. We weren’t informed that the order had been cancelled and had been waiting around for nothing. I shop here every Christmas but I can see they just don’t value their customers anymore. Really poor experience.

Bad customer service. Would rather spend my money somewhere else.
I bought a watch for my home worth 3000kr directly on Georgjensen.com
Nowhere online did it specify I couldn’t return and refund in a store.
But the store says they won’t refund it: ‘if you go into Zara, they’ll ask you to return online too’
I’ll rather shop in Zara.

Items delivered in good time for Christmas, not too early, not late. Both recipents, one in UK, one in DK, very pleased with their gifts.