Gerrysfishing Reviews 

Bought a Fox Rage winter suit and am very impressed with it. Kept me warm and dry during a recent heavy fog bound outing. Gerry’s were absolutely spot on with their sizing and delivery target. Can’t fault them at all.

Very good service , quick although it was not on the original order , they soon sourced it and got off to me as soon as it arrived.

Absolute shocking customer service from Gerry’s! Ordered a fishing rod that was delivered 5 days ago and arrived with a broken rod ring. Messaged the online chat to be told “send pics and details to the shop@gerrys email”
I have done this and been completely ignored, and now messages sent to the online chat are being read and completely ignored. If I could give zero stars I would

Ordered 4 items which were all showing in stock, received 3 items. I had to chase them to find out when I would receive the 4th item which (some 5 days later) had apparently been posted but lost by RM. I got in touch with Gerry’s and communication from them was really poor, I never received the 4th item (despite it apparently being posted twice) but was refunded for it. I wouldn’t trust them to send the goods you pay for in good faith when they say they are in stock. I won’t be using them again and based on my experience I wouldn’t recommend anyone I know to use them.

Attempted to place an order but their credit clearance house refused to accept payment from my credit or debit card. Chat: Two attempts: Waited 5 minutes - No Reply. Then I start receiving stupid messages stating that my order is incomplete. I write to them twice: The following is the second message I sent. But they still continue to bother me....My email to them:
Subject: FINAL NOTICE: RE: Have you forgotten something. / CANCEL AND UNSUBSCRIBE
Your automated systems are still sending me "reminders" to complete an order, completely ignoring my explicit written instructions sent previously.
Let me be entirely clear: I have already purchased these items from a competitor due to your system failures and lack of customer support. I am not busy; I am a former prospect who has consciously taken my business elsewhere.
Do not send me another automated email. Forward this chain to a manager or a human representative immediately.
I require manual confirmation from a real person within 24 hours stating that:
1. My pending order has been formally cancelled.
2. My shopping basket has been emptied.
3. My email address has been permanently removed from your marketing database.
If I receive any further automated correspondence from your company, I will report your system for persistent spam and violation of data privacy regulations.
Process this cancellation manually now.
Richard

Order arrived damaged. Emailed straight away to sort the problem. Was told I will be contacted to sort it out. Had to email them several times and now I’m been ghosted. Shame as I ordered two rods and the other one is not damaged. Unfortunately there ok taking your money but not sorting out problems.

Placed Small order through their Ebay shop. 3 weeks. no delivery. Requested information/Shipping details through ebay. No response. emailed them directly. No response.
Go elsewhere. Doubt this lot will be around for too much longer.

absolutely smooth transaction from start to finish very helpful on the phone a pleasure doing business with you

Very strange, I placed my order on 6th October. I received a message that due to waiting on a supplier it would take 10 days, then on  warehouse changes there would be a slight delay please allow a few extra days ?? then surprise surprise right before my eyes an email asking me to review the service / goods?? Where are the goods not arriving, in old warehouse, in new warehouse who knows?? Gerry's don't! - i don't! 
My husband has also had issues getting frozen bait ordered fast delivery took 12 days to get here and then only after we had made a complaint and chased?
Maybe they have all gone fishing - if so and you have a signal on the beach just maybe you could update me on my order after all its been 26 days and the tide must go out at sometime??

Bought a Penn rod and a Tronix quiver, both arrived and was happy with the purchase. There was damage to the rod from the factory, however, the staff were very helpful and the issue was resolved quickly.
Very satisfied with the service.

Had a good selection of gear at a reasonable price

Absolutely shambles, after 3 weeks of waiting for my delivery today i phoned and they said theyre still waiting for product to arrive from the warehouse to the store. Then they would be able to deliver my parcel to me. This is ridiculous, I've been been waiting ages now since they declared they would deliver my package next week which means 4 weeks waiting for my rods and I feel as though I'm not been treated properly and feel very let down.

Hi.It was a bit trying to get through but once connected up and running very easy.Now should be easy to place orders etc.Delivery was great as live off mainland uk.

Good prices and had everything i wanted. The Penn reel is very nicely made, looks quality for a midrange reel.
Well packaged and delivery was fine.

Ordered a compact Ian Goulds Bigaloo shelter, arrived within three days, well protected within a solid cardboard tube.
Very easy to put up and marginally lighter than the IMAX Storm Safe. This is a fantastic shelter and will be much used.
I also have a full size Bigaloo but this one is much lighter and has a very handy wrap around sleeve and shoulder carrying strap.
The price paid was the best I could find on the Web. Once again a fantastic service from Gerrys - Cheers all at Gerrys.

over a month and no rod not even been dispatched very poor service for an item showing in stock I would not reccomend buying from these what a waste of time they dont answer messages either

price great ,well packaged but if I am being brutally honest delivery was not the quickest took 8 days to come

Bought a Garbolino 7M whip great piece of kit delivered when said , great service would definitely recommend their website for anyone looking for great products

very professional hassle free very good service thankyou