Grass Reviews 

Reply from Grass

Aug 25, 2026

Hey Arik,

It sounds like there may be a misunderstanding here. Users are rewarded at the end of the stage and not epochs (which is what I think you are referring too). When the epoch ends your rewards are saved in the rewards tab and a new epoch begins.

Grass is currently in Stage 3 which is made up of many epochs and the amount of epochs are determined by the progress and development of the Grass network. For context, stage 2 was made up of 20 epochs before rewards were distributed to 6.2m users.

I understand being frustrated or feeling like you are being misled but I promise thats not how it is! I would highly recommend checking out Grass.io/learn to learn about how Grass works and how the rewards system works!

Hope this helps,
Derek, Grass team🌱

Reply from Grass

Updated Aug 25, 2026

Hey Sam Sam,

If you are having an issue with your Grass wallet I would recommend reaching out to the support team to have that looked into! Trying emailing support@grassfoundation.io or you can open a support ticket on your grass dashboard!

Hope this helps!
Derek, Grass team

Reply from Grass

Aug 18, 2026

Hey Cory,

I totally understand why the change to the points system was frustrating, especially when expectations had already been built around the previous model.

The updated system distinguishes between Uptime Points and Network Points. Uptime Points recognize being connected and available, while Network Points reflect bandwidth that was actually used by the network. Because Grass rewards participation in infrastructure that provides bandwidth for real network activity, Network Points were designed to better reflect a user's direct contribution rather than measuring connection time alone.

A change like this can feel significant when it affects how contributions are measured. The intention was to more accurately align rewards with actual network usage, not to make users' previous participation meaningless.

Appreciate you sharing the criticism, even if its understood this explanation may not change your view.

Hope this helps,
Derek, Grass team🌱

Reply from Grass

Aug 11, 2026

Hey!

We understand that you may have concerns about Grass, and we take feedback seriously. Grass is a real network where users voluntarily contribute unused bandwidth in exchange for rewards, with privacy and security built into the network’s design! (you can read about privacy and security on the grass blog)

If you’ve experienced a specific issue, we encourage you to share the details or contact official Grass Support through the Grass dashboard or emailing support@grassfoundation.io so it can be addressed appropriate team!

Hope this helps!
Derek, Grass team🌱

Reply from Grass

Aug 11, 2026

Hey SB,

We’re sorry to hear you had a frustrating experience. We take concerns about Grass seriously.

Grass is designed to let users voluntarily share unused bandwidth in exchange for rewards, with network traffic separated from personal browsing activity. Grass’s published materials also explain how Points and network contributions are measured.

If you believe something went wrong, please contact official Grass Support through the dashboard or support@grassfoundation.io so the issue can be reviewed through the appropriate channel.

Hope this helps!
Derek, Grass team🌱

Reply from Grass

Aug 11, 2026

Hey Ragic,

I appreciate you participating during Stage 2 and it sounds like you may not have had a great experience. I do want to clarify, running Grass does not use more electricity than you would already be using normally. The app runs in the background as you use your device so there is no need for additional resources. Also because Grass uses resources that you are already paying for, theres no financial obligation to participate in Grass.

The thing is, you are paying for resources (bandwidth) that you dont use all of so you might as well rent some of it out for a little $$. At the end of the day its not about a small reward or a large reward, its about renting out a resource that large companies have been siphoning from you with you even knowing it and not having any intention of paying you for it.

Hope this helps!
Derek, Grass team🌱

Reply from Grass

Aug 11, 2026

Hey Lucas,

We understand the skepticism—especially when a service involves sharing unused internet bandwidth.

Grass is a real network designed to let users voluntarily contribute unused bandwidth in exchange for rewards. The published documentation explains that Grass traffic is separated from personal browsing activity, and that Grass does not access users’ browsing history, files, passwords, or private data.

Grass also documents how contributions are measured through Grass Points and explains that rewards are subject to network rules and verification.
That said, we understand that not every user will have the same experience or expectations. If there’s a specific issue behind your concern, we’d encourage you to describe it so it can be addressed based on the facts.\

Hope this helps!
Derek, Grass team🌱

Reply from Grass

Aug 8, 2026

Hey Onni,

I can totally understand the disappointment with your rewards. I do want to clarify, the tokenomics doc mentions 170million tokens for future incentives, not stage 2 rewards.

In regards to the rewards..."In the interest of navigating ongoing regulatory uncertainty and to seek to ensure that users based in all eligible jurisdictions may claim rewards in a timely manner, participant rewards for Stage 2 will be made available in USDC"

I do appreciate the feedback Onni and hope you are sticking around for stage 3!

All the best,
Derek, Grass team🌱

Reply from Grass

Aug 8, 2026

Hey Sydd,

Grass’s published privacy materials state that personal data is not sold. Grass says it collects only the information needed to operate the network, such as email, username, password, and IP address, and that it does not sell personal data.
Grass also states that its network traffic is separated from personal browsing activity and that Grass cannot access browsing history, passwords, files, or other personal data.
What Grass does provide to verified institutions is access to public web data through contributed unused bandwidth. That is different from selling a user’s personal data.

I hope this helps!
Derek, Grass team🌱

Reply from Grass

Aug 6, 2026

Hey Dreety,

We're sorry you feel that way. Grass is designed to reward verified network contributions, and rewards are determined by multiple factors.. We appreciate your feedback and are continually working to improve the experience for our community.

Hope this helps!
Derek, Grass team🌱

Reply from Grass

Aug 6, 2026

Hey Flo,

Grass Points and reward allocations are not based on points alone—they're determined by multiple factors, including network contribution and the reward rules for each allocation.

As documented, earning points does not guarantee a specific reward amount, and reward models can evolve over time (referring to network points being introduced during epoch 11). I know this may not have aligned with your expectations and can totally understand the frustration. I would argue against the waste of resources because the app is running in the background of your device as you use it which takes advantage of resources you are paying for already (so theres no extra commitment needed).


I hope this helps!
Derek, Grass team🌱

Reply from Grass

Aug 6, 2026

Hey we're sorry to hear you've had a disappointing experience,

Rewards aren't based only on how long you've been connected or how many people you've referred. They also depend on factors such as network demand, bandwidth contribution, eligibility, and the reward rules in effect during each period. All rewards are subject to system rules and verification.

If you've been active for a long time and your results don't seem to match your expectations, we understand why that would be frustrating. We'd encourage you to review your Rewards Dashboard to see how your contributions have been calculated over time.

Hope this helps!
Derek, Grass team🌱

Reply from Grass

Jul 29, 2026

Hey!

We're sorry to hear you feel that way. Grass rewarded users based on their contributions during stage 2! Your allocation tab on your dashboard will give you a better understanding of how rewards were calculated.

For any concerns or feedback, please reach out to support@grassfoundation.io, and our team will be happy to review your case and assist you further.

Hope this helps!
Derek, Grass team🌱

Reply from Grass

Jul 29, 2026

Hey Raghav,

We're sorry to hear that your rewards didn't meet your expectations.

Rewards are calculated using multiple factors, including eligible network contribution during the earning period, rather than just how long your node has been running. Because of this, users with similar runtimes may receive different reward amounts. Also I'd like to add, Grass is not mining in that traditional sense like you would bitcoin. Grass is actually barely using your computer at all aside from the app running in the background (Grass app uses about 20mb of ram on my Mac and thats it!). The app is simply helping direct web requests for Grass to scrape the public web and your idle bandwidth is helping make that happen!

If you have any concerns or would like support from someone from the Grass team, please contact support@grassfoundation.io and we'll be happy to assist if we can!

Hope this helps,
Derek, Grass team🌱

Reply from Grass

Jul 29, 2026

Hey Archer,

It sounds like you may be disappointed in your rewards or maybe your expectations were not met. Its hard to assess your feedback without anything to really go off of so I'll go with what I started with...

Stage 2 rewards were based on eligible network contribution during the earning period, not just the amount of time a node was online. Multiple factors were considered when calculating rewards, including bandwidth shared, connection quality, uptime consistency, network demand, and other eligibility criteria.

Distribution for Stage 2 favored Network points a bit more than uptimes points. The best way to maximize Network Points was to keep your node online consistently with a stable, high-quality internet connection and remain eligible throughout the earning period. Since rewards are based on overall contribution rather than a single metric, users with similar uptime or internet speeds may still receive different reward amounts.

I hope this provides some clarity. If you want a better explanation or for us to look into things for you, don't hesitate to email support@grassfoundation.io

Hope this helps!
Derek, Grass team🌱

Reply from Grass

Jul 30, 2026

Hey Sean,

Totally understand the disappointment with getting a lower than expected allocation but I do want to emphasize that Grass does not steal anything from you. When you sign up for the app you are allowing Grass to rent out some of your unused bandwidth and in return you are rewarded for it. The extra boost you are referring to is for new users who sign up for Grass as well those who refer users to the Grass network. Those points are added into your uptime total which goes towards the rewards that you got for stage 2.

I do understand that your expectations were not met and If theres any other feedback you'd like to provide you can email us at support@grassfoundation.io

Hope this helps!
Derek, Grass team🌱

Reply from Grass

Jul 30, 2026

Hey Suanlian!

I'm sorry to hear that you feel this way.

I totally understand that users may have concerns or frustrations regarding their experience. If you have specific concerns about rewards, claims, or any aspect of the project, please reach out to support@grassfoundation.io, and our team will be happy to review your feedback and assist you further!

Hope this helps,
Derek- Grass team🌱

Reply from Grass

Aug 11, 2026

Hey Hamza,

We’re sorry to hear you’re disappointed with your experience. We understand that spending a significant amount of time participating and receiving a reward that felt much lower than expected can be frustrating.

Grass Points measure participation in the network, but rewards are subject to system rules and verification, and the published materials do not guarantee a specific reward amount for a given number of points.

We also understand concerns about communication. If you have a specific issue with your account or rewards, please contact official Grass Support through the Grass dashboard or email support@grassfoundation.io so it can be reviewed through the appropriate channel.

We respect that users may have different experiences and opinions, but we’d encourage discussing specific, verifiable issues rather than making assumptions about intent.

Hope this helps!
Derek, Grass team🌱

Reply from Grass

Jul 30, 2026

Hey Abdullah,

I would love to clear some things up for you! There is no financial obligation to participate in running the Grass app on your device. The app simply runs in the background of the device you use so it's taking advantage of resources you are already in use of. Also, 170 million Grass tokens was never stated to be part of the allocation for stage 2. If you take a deeper look at the Grass tokenomics page youll see 170m tokens are allocated for future incentives which does not specify in detail much further.

In regards to who got more rewards than others...Rewards are calculated based on multiple factors, including eligible network contribution during the earning period, rather than only the total number of points or the length of time a node was running. Because of this, reward amounts can vary between users depending on their individual contribution and eligibility.

I hope this helps provide some clarity!
Derek, Grass team🌱

Reply from Grass

Jul 31, 2026

Hey Luis,

I see your expectations may not have been met, and maybe I can help break things down for ya!

Ultimately stage 2 was broken down into two types of points: Network Points and Uptime points. Uptimes points are earned based on having the Grass app and connected (creating availability for your network). Network points are earned when your bandwidth is actually used to help fulfill web requests...

These rewards are calculated using multiple factors, including eligible network contribution during the earning period, rather than simply the number of devices or how long they were running. As a result, users with similar setups may receive different reward amounts.

If you have any questions or concerns about your rewards, please contact support@grassfoundation.io, and our team will be happy to assist you.

Hope this helps!
Derek, Grass team🌱