Getlucky Casino Reviews 56

TrustScore 1.5 out of 5

1.5

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Company details

  1. Casino
  2. Online Casino or Bookmaker

Written by the company

GetLucky is a online casino that offers players entertainment, speed, and safety all in one package. We provide a diverse selection of slot games and live casino tables where the authentic casino atmosphere can be experienced anytime and anywhere. GetLucky brings together the best casino and live casino experiences. Our players can enjoy thousands of popular slot games, classic table games such as roulette and blackjack, as well as the latest hit games from the industry’s leading providers. We use a modern and secure platform that enables fast withdrawals, easy usability, and a smooth gaming experience on all devices. In addition, we offer regular bonuses and campaigns that add extra excitement and reward active players. GetLucky operates responsibly, and player safety is of utmost importance to us. We operate under licenses granted by respected gaming authorities and are committed to responsible gaming, data security, and transparency. It is important to us that gaming is always fair, controlled, and fun – entertainment you can trust.


Contact info

1.5

Bad

TrustScore 1.5 out of 5

56 reviews

5-star
4-star
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1-star

Replied to 92% of negative reviews

Typically replies within 1 month

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Rated 1 out of 5 stars

Live chat does not excist

Waiting for more than 1 hour on the chat , I was number 4. After one hour is was number 1 Nobody is answering. What the fudge are they doing ? Never had that experience before. Looks Like moneylaundry. They don t care.

August 30, 2025
Unprompted review
Rated 1 out of 5 stars

they literally scam u and wont payout…

they literally scam u and wont payout wins i usually dont write reviews but u should choose a different site to play very untrustworthy

July 18, 2025
Unprompted review
Getlucky Casino logo

Reply from Getlucky Casino

Hi Jay,

Thank you for taking your time and leaving a review. We appreciate it.

I can see that you had a bad experience on our site and would appreciate it if you could contact us on either Live Chat or by email so that we can look into this and assist you further.

Best Regards,

Justin

Getlucky Team

Rated 1 out of 5 stars

Bad experience with them

Bad experience with them, I don't recommend. I made several deposits and one of them was rejected (I think was because that time didn't ask for security numbers) and I didn't get the money back... Normally in other casinos they sent money back automatically very fast

August 31, 2024
Unprompted review
Rated 3 out of 5 stars

Welcome bonus not given instantly in whole

All of the welcome bonus (100 free spins with no wagering requirement) is not given instantly - it takes four days to get 20 spins daily. This was not mentioned before registering to the site, so that is a clear minus. One will think that the free spins after deposit are given instantly if just taking a glance on the promotion info before registering.

July 30, 2024
Unprompted review
Rated 1 out of 5 stars

Trustly Group how, so pathetic

Based on millions of spins and many thousand in gaming funds, I must conclude that this is a rigged scamsite, though they are part of Trustly Group how pathetic that sounds :) Im writing a private article about the RTP matter in a analystic programme in Denmark, esvindel.dk so I have thoroughly tested this site. Its fraud. At least based on and analyzed by hundred of thousand spins of the main testing game we use to do algorithm calculations. I will continue but so far... Stay Away
Stefan Cantagallo author and analyst

March 13, 2024
Unprompted review
Rated 1 out of 5 stars

Should be called get ripped off not get…

Should be called get ripped off not get lucky.
You don't get your welcome bonus, when you ask on live chat they tell you to add more money and they will activate it.

Stay clear of this site.

October 29, 2018
Unprompted review
Getlucky Casino logo

Reply from Getlucky Casino

Hi Ellis,

Thank you for taking your time and leaving a review. We appreciate it.

I can see that you had a bad experience on our site and we are sorry to hear about this.

We can assure you that all our games are fully regulated and above board.

Our casino uses random number generators (RNG) which have been approved and thoroughly tested by two independent third parties, Technical Systems Testing in Canada and iTech Labs in Australia, guaranteeing a fair casino experience.

Regarding the Welcome Offer, please make sure to read the offers' Terms and Conditions to avoid disappointment.

You can contact us on:
Live Chat 24/7
Email Customersupport@getlucky.com

Best Regards,
Justin
GetLucky Team

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