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GetTested.dk Reviews 

90
•
TrustScore 3 out of 5

3.2

Medical Laboratory
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Company details

  1. Medical Laboratory
  2. also in
  3. Blood Testing Service
  4. Health Consultant
  5. Home Health Care Service
  6. STD Testing Service

Written by the company

Hos GetTested mener vi, at forståelsen af din sundhed aldrig bør være et gætteværk. Vi stoler på af førende praktikere på tværs af kontinentet og foretrækkes af enkeltpersoner, der ønsker fuld kontrol over deres helbred. Vi er blevet et benchmark for præcision og pålidelighed inden for sundhedstestning. Vores avancerede testløsninger udføres udelukkende af ISO-certificerede laboratorier, hvilket sikrer nøjagtighed og tryghed. Med over 10.000 tilfredse kunder spredt over hele Europa er vores forpligtelse til excellence og kundeservice uovertruffen. Dyk dybere ned i din sundhed, forstå din krop bedre og tag handlingsorienterede skridt mod en sundere fremtid. Vælg GetTested - hvor kvalitet møder tillid til sundhedsindsigter.

Contact info

3.2

Average

TrustScore 3 out of 5

90 reviews

5-star
4-star
3-star
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1-star

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This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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3.2

All reviews

(90)

29 reviews in the last 12 months

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Rated 5 out of 5 stars

Very welcoming and supporting crew in…

Very welcoming and supporting crew in the support team. I had some issues with tests gone missing in the mail, but they sorted everything out and resolved my issue. Very happy with the support.

October 28, 2026
Unprompted review
GetTested.dk logo

Reply from GetTested.dk

Hi Martin,

Thank you so much for your lovely review! 💙

We're really happy to hear that our support team was able to resolve everything for you. We're sorry that some of your tests went missing in transit, but we're glad we could get things sorted!

We truly appreciate your patience, kind words and 5-star review. 😊

Kind regards,
GetTested 💙

Rated 5 out of 5 stars

Good

Fast, short and precise replys

April 24, 2026
Unprompted review
GetTested.dk logo

Reply from GetTested.dk

Hi Bjarke,

We're very happy to hear that you are pleased with your experience.💙

Thank you kindly for the review. 😊

All the best,
GetTested

Rated 1 out of 5 stars

I bought the kit to test testastrone

I bought the kit to test testastrone. And I send them my sample and they told me that they can't use it and want me to do it again, and I ask them to send me a kit and I never heard from them.

March 10, 2026
Unprompted review
GetTested.dk logo

Reply from GetTested.dk

Hi Sham,

We're sorry to hear that!💙

I’m not sure which testosterone test you took, but we offer both a saliva and a blood test. If it’s the saliva test, it’s possible there was insufficient material, and for the blood test, it could be due to factors like hemolysis or too little sample. In these cases, we send out a new kit to the customer as we need a new sample.

If we emailed you and you responded but didn’t receive an answer, we definitely want to resolve this. Could you please update your review with your test ID or email address? This way, we can reach out to you directly. 😊

I’ve sent a request for more information via your Trustpilot review, so you should receive an email on the address linked to your review. Without this info, we’re unable to contact you.

Please update your review so that we can look into this and assist you further. 💙

Best regards,
The GetTested Team

Rated 4 out of 5 stars

Good experience and easy to understand results

The first Test that I sent back to them was lost!
But Idha from Customer Service was very polite and quick in solving the Issue! They sent another Test Box the same day and I already received my Results! The Results come with general explanation and graphics! So it is easy to visualise and understand! They also give some general suggestions for how to get better results! 😊

March 27, 2026
Unprompted review
GetTested.dk logo

Reply from GetTested.dk

Hi Oksana,

Thank you so much for your kind review, it really means a lot to us! 💙

We’re sorry again that your first test was lost, but we’re very happy to hear that Idha was able to help you and make the process smooth. She's a valued part of our team!😊

It’s great to know that you found the results easy to understand and helpful!

Wishing you a Happy Easter!🐣🌈

All the best,
GetTested

Rated 2 out of 5 stars

Need to have more professionalism,not to just look like they do

1.No answering the emails
2.The way they process stuff looks like they still figuring out how to actually work.

February 13, 2026
Unprompted review
GetTested.dk logo

Reply from GetTested.dk

Hi Panagiotis,

Thank you for your feedback.

We respond to all emails within 1–2 business days. As your review was posted on a Sunday, this may be the reason you have not yet received a reply. Kindly allow us until the next business day and we will be happy to assist you. 💙

We also want to understand your concerns properly. At the moment, your statement is quite vague, which makes it difficult for us to understand what you mean.

Unfortunately, your review does not include any information that allows us to identify your case, such as an order number, test ID, or the email address you contacted us from.

If you update your review with one of these details, we will gladly look into your case and assist you further. If there are any issues, we would like to know.

Thank you in advance!

All the best,
GetTested

Rated 5 out of 5 stars

friendly communication and recommenable

friendly communication, serious processing of a refund

February 10, 2026
Unprompted review
GetTested.dk logo

Reply from GetTested.dk

Hi Isolde and thank you for your lovely review!

We're happy to hear that you found the communication friendly and that your refund went smoothly.💙

All the best,
GetTested

Rated 5 out of 5 stars

Test results are easy to read and understand

The test worked well, received the results sooner than expected and the test results are easy to read and clear. I would recommend improving the instructions for how to take the test - maybe a QR code that links to a short tutorial.

July 23, 2025
GetTested.dk logo

Reply from GetTested.dk

Hi Dana,

Thank you for your kind review! We’re happy to hear that you received your results faster than expected and found them clear and easy to understand. 💙✨

We also really appreciate your suggestion about adding a QR code to instructions and are happy to inform that this actually is something that we are currently implementing. It should hopefully be added soon.

Currently you can view video instructions on our instructions page, linked here: https://instructions.gettested.io/

All the best,
GetTested

Rated 4 out of 5 stars

Thanks for quick and positive actions

I needed to cancel my order and the customer service team and packing team were quick to respond. Thanks!

February 18, 2025
Unprompted review
GetTested.dk logo

Reply from GetTested.dk

Glad to hear that our team could assist you quickly! 😊💙 Thank you Erika for your feedback!

Best regards,
GetTested

Rated 4 out of 5 stars

4 starsYour communication is very good

Your communication is very good. I was given information whenever I needed it. I just wish it did not have to take three weeks to get the results. I gave you 4 stars leaving one for you to always better your game.

July 15, 2024
Unprompted review
GetTested.dk logo

Reply from GetTested.dk

Thank you Nanaj for your kind words and feedback! 💙😊

Best regards,
GetTested

Rated 5 out of 5 stars

great

great! worked out good

October 19, 2023
Unprompted review
GetTested.dk logo

Reply from GetTested.dk

Hello Ema,

Thanks for your review! We're thrilled to hear that everything worked out well for you. If you have any further questions or need assistance in the future, don't hesitate to reach out. Best wishes, the GetTested team.

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