GH Property Management Services Reviews 33

A very poor standard of management from start to finish. This has not just been a repair issue, but a service failure. Our flat has been affected by an ongoing leak for a long time, and since May 2025 the ceiling has been down, leaving our tenants to live with the consequences for months on end.

Communication has been weak, responses have been slow, and there has been little clarity about what work has actually been done or what the plan is.

For a professional property management company, the level of organisation, accountability and urgency has been nowhere near good enough. The overall handling of this has caused a huge amount of stress and disruption

Laura Mihalidesz is an amazing property manager. She is professional, responsive, and a real pleasure to deal with. Everything was handled smoothly and communication was excellent throughout.

DO NOT USE. 0/10 avoid this company at ALL COSTS. They are rude, wont show you where the money is being spent as it is i quote 'too much work', use overpriced contractors and refuse to have a meeting with you. not professional and the worst management company i've come across.

Dont even consider them, just took the money and did nothing

48% of reviews can't all be wrong. So many issues it's hard to catalogue but looking at all the 1 star reviews they do clearly identify a theme of a company that seems not to know its business, that are defensive to the point of rudeness when challenged.

Be careful using this company. Arrogance in communication seems pervasive across the company. Seemingly want to simply charge for their fees and serve as little as possible.

The worst Property Management Company I have worked with across my properties.

Avoid them !

I've found Laura to be a reliable property manager. Communication is straightforward and timely, and any requests or issues are handled efficiently. Overall, the service has been smooth and professional

I've found Laura to be a reliable property manager. Communication is straightforward and timely, and any requests or issues are handled efficiently. Overall, the service has been smooth and professional.

Liam, Amy and Rebecca have been extremely helpful in trying to sort out the mess left by the previous managing agents. They’ve given balanced and helpful advice, obtained quotes for work in timely fashion & now helping to achieve forward planning

Laura has quickly understood the nuances of managing the site with flats and houses and has dealt with the backlog of issues, and new ones, effectively with good responsiveness She organises herself well and is a good conduit to accounts dept.

Reported flood issue in 2022 misdiagnosed by agent as a radiator leak second flood February 2025 the Agent have totally ignored the hazard and done nothing absolutely nothing, no response whatsoever poor maintenance by Agent not an insured peril.
No response to email letter or telephone call Shocking! Environmental Health officer informed.

Hi, Have waited 4 weeks for essential repairs and nobody is responding to calls. Could someone please resolve this by contacting me to address this.

Awful - ignore calls, do not take responsibility for issues on sites they manage.

This company currently manages our freeholder owned residents management company, but has just submitted a letter of resignation effective in three month's time. The most frustrating aspect of the firm's operation is its failure to offer software that displays to all freeholders any defects notified together with associated rectification status reports. There is little monitoring of the performance of maintenance contractors in relation to the contract specifications - particularly with regard to upkeep of the grounds - and advance notification to residents of the dates and times of contractor access is not provided. Freeholders are not able to access directly any H&S risk assessments, safeguarding standards/reports, statutory inspections, insurance details, survey reports, and utility/maintenance contracts. The basis of estate rentcharge demands is also vague and based more on guesswork than on prior year spend. There has not been timely payment of electricity bills with the result that the supplier has instigated procedures which could result in disconnection of the supply to our foul water pumping station. Overall, then, a generally unsatisfactory performance.

I think Tim Hazeldine is excellent as our property manager. He gets the jobs done whenever we need him to get something done.
He has had quite a few things going on but has just got on with it. I think GH are doing a good job. Keep up the good work.

Like others on this website we received dire service from GHPM. I'm surprised they are still in business.
When you challenge them on issues they are defensive and ultimately accused me of being abusive and harassing them.
Chasing a company that does not deliver a service fully is not harassment.
That seems to be their defence.
I see a pattern here now looking at other reviews.
We found them rude. I was not.
They do not treat you like a customer. There is no respect.
I pursued them on matters and they ultimately sent me a letter telling me they were blocking my email address.
We are pursuing this via the ombudsman as there are still outstanding issues after we thankfully parted company.
Including queries relating to missing accounts.
They have washed their hands of us.

My dealings have been with Kimberley who is our new property manager, and I’ve been so impressed. She went over and above when I raised some issues, and connected with her contacts to offer me helpful advice. I’m very grateful and hope this service level also exists in the organisation overall (I’ve yet to have tangible experience of GH Prop Mgt).

As a tenant in one of their flats this lot manage, I am surprised they are still in business.

Our directors are constantly chasing them for stuff to be done and they simply get ignored.

The relationship managers are absolutely first class. Excellent in all their work. Professional, responsive and with a very good level of understanding the business thoroughly. Even if you are talking to a manager not particularly assigned to your building, you receive the same excellent response. At the executive level, Liam O’Sullivan and his team are not afraid to roll up their sleeves up and get involved when necessary.

Always a very quick response and action taken when needed . Always very polite and willing to assist in any concerns .