Loved the top but found on small size unable to exchange for another size but no option. I have now returned but would have like an exchange.
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The design and quality of materials were worthy of the price. The first dress i bought was via M&S and so pleased with it i looked at the Ghost app on line. The second dress was equally good but I ret... See more
Company replied
So very impressed with the pieces I ordered, Velvet trousers and a matching halter top. Beautiful quality and attention to detail and ideal for Autumn/ Winter. Nicely packaged and delivered promptly.... See more
Company replied
I really like Ghost style! It’s a lovely blend of vintage elegance with contemporary easy wear, easy care fabrics. I already had the blouse in black so know it works styling wise. It can be dressed... See more
Company replied
Company details
- Clothing Store
- also in
- Bridal Shop
- Dress Store
- Formal Wear Store
- Printed Clothing Store
- Women's Clothing Store
About Ghost
Written by the company
Welcome to the official Trustpilot for Ghost.
Thank you for sharing your reviews with us. We carefully read your feedback and aim to respond to all reviews to assist with your issues as quickly as possible.
The iconic British brand, Ghost London, launched four decades ago and has since become an established fashion house producing women's contemporary clothing. Maintaining a contemporary vintage feel, Ghost's collections are known for their feminine aesthetic, modern silhouettes and signature garment dyed pieces.
Contact our Customer Services team directly for any queries.
Discover More
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Shop Separates
Shop Bridal
Contact info
9 Hatton St, NW88PL, London, United Kingdom
- 020 7298 2760
- customerservices@ghost.co.uk
- www.ghost.co.uk
3.6
Average
271 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Beautiful dress at a great price in the…
Beautiful dress at a great price in the sale but the sizing is odd.A bit big at the top but it will also need a garment underneath as the neckline is so low,this will take up a bit of space.
Perfectly packaged and delivered as expected.
November 7, 2026
Unprompted review
Reply from Ghost
Hi Martin
Thank you for your lovely feedback. We're delighted to hear that you love the dress and were able to take advantage of a great price in our sale.
We're sorry to hear that you found the sizing and neckline not to your taste, and appreciate you sharing your comments. Your feedback is really valuable and will be passed on to our relevant team.
We're also pleased to hear that your order arrived as expected and was beautifully packaged. Thank you again for shopping with us!
Ghost Team
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I have not received the dress yet,and…
I have not received the dress yet,and have had no indication of when it was mailed. Please resolve this.
October 24, 2026
Unprompted review
Reply from Ghost
Hi Eve
Thank you for your feedback. We're sorry to hear that you have not yet received your dress and appreciate your frustration regarding the lack of delivery information.
Having reviewed our records, we can see that you contacted us on Saturday 31st October. Please note that our Customer Services team operates Monday to Friday, and we aim to respond to all customer emails within 24 hours during our working days. We can confirm that our Customer Services team responded to your enquiry at 11:56 am this morning, confirming the delivery details of your order.
We apologise for any inconvenience caused and hope this update provides some reassurance. Should you require any further assistance, please don't hesitate to contact our Customer Services team, who will be happy to help.
Thank you for your patience and understanding.
Ghost Team
A lovely clothing business
Really good communication from this business!
I ordered a skirt and am very happy with it!
Thank you
October 31, 2026
Unprompted review
Reply from Ghost
Hi Bronda
Thank you so much for your lovely feedback!
We're delighted to hear that you’re happy with your skirt and that you had a positive experience with our communication throughout the process.
We really appreciate you taking the time to share your experience and hope to welcome you back again soon!
Thank you for choosing us.
Ghost Team
Quality goods, quality service
The top is lovely and the Royal Mail delivery service was so quick and efficient - unlike many couriers!
October 26, 2026
Unprompted review
Reply from Ghost
Hi Lynda
Thank you for your lovely feedback!
We’re delighted to hear that you’re happy with your top and that your order arrived quickly.
We really appreciate you taking the time to share your experience, and we’ll be sure to pass on your kind comments regarding the delivery service. We hope to welcome you back again soon!
Ghost Team
Vintage elegance with a modern practicality!
I really like Ghost style! It’s a lovely blend of vintage elegance with contemporary easy wear, easy care fabrics.
I already had the blouse in black so know it works styling wise. It can be dressed up or down so über versatile.
Speedy delivery and very easy to navigate website so spot on in practical terms too!
October 23, 2026
Unprompted review
Reply from Ghost
Hi Alexis.
Thank you for your lovely review!
We’re so pleased to hear how much you love Ghost’s style and versatility, and that you’ve had a positive experience with our website and delivery service.
We really appreciate your support and hope you enjoy wearing your new blouse!
Ghost Team
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Loved the top but found on small size…
Loved the top but found on small size unable to exchange for another size but no option.
I have now returned but would have like an exchange.
October 14, 2026
Unprompted review
Reply from Ghost
Good Morning
Thank you for your feedback. We’re so pleased to hear that you loved the top, but we’re sorry to hear that you were unable to exchange it for a different size.
Our website’s returns page does provide guidance on how to request an exchange. If you would like to exchange an item, please clearly write the item you would like in exchange on your original invoice, including the product name, size and product code.
We’re sorry if this information wasn’t clear at the time, and we appreciate you taking the time to share your experience with us.
Ghost Team
Once again another exceptional dress…
Once again another exceptional dress from Ghost. So well made, perfect fit and length.
October 11, 2026
Unprompted review
Reply from Ghost
Hi Cindy
Thank you so much for your lovely review!
We’re delighted to hear that you’re so happy with your dress and that the fit, length and quality are just perfect.
Your continued support means a lot to us, and we hope you enjoy wearing your beautiful Ghost dress!
Ghost Team
Superb Customer care
I haven’t received my dress yet so can’t comment on quality but I made a mistake on my order and the customer care by Milia has been excellent
October 8, 2026
Unprompted review
Reply from Ghost
Hi Edna
Thank you for your lovely feedback!
We’re delighted to hear that Milia has provided excellent customer care and support in resolving the mistake with your order.
We hope your dress arrives soon and that you absolutely love it! If you need anything else regarding your order please contact us again.
Thank you for choosing us.
Good quality
Good quality, price, style and delivery. Would recommend and will buy again
September 30, 2026
Unprompted review
Reply from Ghost
Good Afternoon
Thank you so much for your wonderful feedback!
We’re delighted to hear that you’re happy with the quality, price, style and delivery.
It’s fantastic to know you would recommend us and plan to shop with us again. We really appreciate your support and look forward to welcoming you back!
Ghost Team
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The medium shirt was HUGE!
The medium shirt was HUGE!
WARNING! Click on the size chart box!
The item is clearly for a man.
I wouldn’t even recommend any of the sizes for a woman.
My leg would fit comfortably in the arm sleeve.
Unwearable outside the house.
October 3, 2026
Unprompted review
Reply from Ghost
Hi,
Thank you for taking the time to share your feedback.
We’re sorry to hear that the sizing of your shirt was so far from what you expected. We’d really like to look into this for you, as the fit you’ve described does not sound as expected. If you could please get in touch with our Customer Service team at customerservices@ghost.co.uk with your order details, we’d be happy to check the garment you received in case it has been incorrectly labelled.
We’re sorry again for the disappointment caused and hope we can look into this further for you.
Best wishes,
Ghost Customer Service
Gorgeous trousers
I love Imogen trousers and these in moss are beautiful, sure I will get lots of wear out of them !
October 1, 2026
Unprompted review
Reply from Ghost
Hi Carol
Thank you so much for your lovely review!
We’re delighted to hear how much you love the Imogen trousers and that you’re enjoying the beautiful moss colour.
We hope you get plenty of wear out of them and enjoy wearing them for many occasions!
Ghost Team
Customer services
I contacted customer services as I had forgotten to add on a discount code on to my order and was unable to amend the order. They contacted me within a couple of hours to say they would refund the discounted amount. Great efficient service. Thank you.
September 30, 2026
Unprompted review
Reply from Ghost
Hi Andrew
Thank you for your lovely review!
We’re so pleased to hear that our Customer Services team was able to assist you quickly and arrange the refund of your discount.
It’s wonderful to know you were happy with the service you received. We really appreciate you taking the time to share your experience and thank you for choosing Ghost!
Ghost Team
So very impressed with the pieces I…
So very impressed with the pieces I ordered, Velvet trousers and a matching halter top. Beautiful quality and attention to detail and ideal for Autumn/ Winter. Nicely packaged and delivered promptly. Very impressed.
September 28, 2026
Unprompted review
Reply from Ghost
Hi Jane
Thank you so much for your wonderful review!
We’re delighted to hear that you’re so pleased with your velvet trousers and matching halter top. It’s fantastic to know that you appreciated the quality, attention to detail and packaging, as well as the prompt delivery.
We hope you enjoy wearing your new pieces throughout the Autumn/Winter season. Thank you again for choosing Ghost!
Ghost Team
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A dress for all seasons
This order was the third Ghost dress I have purchased. I have found all to be corrected sized and very stylish. Good and quick delivery .
Extremely pleased with whole experience of dealing with the company.
September 23, 2026
Unprompted review
Reply from Ghost
Hello Jan.
Thank you so much for your lovely feedback! We’re delighted to hear that you’ve been so pleased with your Ghost dresses and have found them stylish and true to size.
It’s wonderful to hear that you’ve had such a positive experience with our delivery and service. We really appreciate your continued support and hope you enjoy your latest dress!
Best wishes,
Ghost CS Team
Impossible to contact by phone or…
Impossible to contact by phone or otherwise . Royal Mail return doesn’t work.
September 21, 2026
Unprompted review
Reply from Ghost
Hi Maggie
We’re sorry to hear you’ve had difficulty getting in touch and using the Royal Mail returns service.
We can see that your review was left on Monday. If you tried to contact our Customer Services team over the weekend, please note that we are not open on Saturdays or Sundays. Our Customer Services opening hours are Monday to Friday, 9am–5pm excluding Bank Holidays, and we respond to all emails within 24 hours during these hours.
We’re always happy to help with any issues regarding returns, so please do get in touch with our Customer Services team during our opening hours and we’ll be happy to assist so you can return your order.
Ghost Team
I found it very upsetting re the sizes
I found it very upsetting re the sizes. They are not flattering re sizes, because I am a size 18/20 in dresses & this means I usually fit into XL or XXL, unfortunately not with Ghost & it left me feeling quite down about my figure. The dress was £99 & I loved the design & cut & was willing to pay £99 each for the green & a dark navy. I do think Ghost are missing out on a sector of market for curvy plus sizes. I don't think you can call a dress XXL when it fits so small. I purchase Boden dresses & their XL & Monsoon XL & XXL fit fine. So I returned both dresses as not in line with UK sizes, their XL fits more like a size 14!!
September 19, 2026
Unprompted review
Reply from Ghost
Hi Alison,
Thank you for taking the time to share your feedback with us.
We’re very sorry to hear that you were disappointed with the sizing of the dresses and, in particular, that this left you feeling upset about your figure. We completely understand how frustrating this must have been, especially when you loved the design enough to consider purchasing both colours.
We appreciate your feedback regarding our sizing and the availability of more inclusive and consistent sizing options. We’ll be sure to pass your comments on to the relevant team, as feedback like this is important when reviewing our sizing and range.
We’re sorry that we weren’t able to provide the fit you were looking for on this occasion, and we appreciate you bringing this to our attention.
Thank you.
Ghost Team
Poor quality
Cons: the dress was a different colour to that advertised (purple rather than burgundy). The fabric was very poor quality and it just looked cheap. It seems they’re selling very budget dresses but marketed as more premium. Considering an equivalent price point would be Whistles or Reiss, I definitely won’t be buying again.
September 7, 2026
Unprompted review
Reply from Ghost
Hi Sam.
Thank you for taking the time to share your feedback. We’re sorry to hear that you were disappointed with the colour and quality of the dress, as this is certainly not the experience we want for our customers.
We would really appreciate the opportunity to look into this further, particularly regarding the difference in colour from what was advertised. Please feel free to contact our Customer Service team via email with your order details, and we’ll be happy to investigate this for you.
Thank you.
Ghost CS Team
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Burgundy spot dress
I ordered the burgundy spot dress which is absolutely beautiful and very well made. It is for a special occasion and I am really looking forward to wearing the dress. As I only small I have to get it altered as it is far too long.
September 11, 2026
Unprompted review
Reply from Ghost
Hi,
Thank you for your lovely review. We're delighted to hear that you found the Burgundy Spot Dress beautiful and well made, and that you've chosen it for such a special occasion.
We appreciate your feedback regarding the length and hope the alterations are straightforward. We're sure you'll look and feel fabulous when the time comes to wear it.
Kind regards,
Ghost Customer Care Team
Reply from Ghost
Hi Peach,
Thank you for your wonderful review. We're delighted to hear that you were pleased with the quality of your items and that your order arrived quickly.
We really appreciate your feedback and hope to welcome you back to Ghost again soon.
Kind regards,
Ghost Customer Care Team
Had previously purchased 2 ghost…
Had previously purchased 2 ghost dresses from stockists (M&S and John Lewis) but decided to order the Ria Button Down Belted Midi Dress directly. For whatever reason the connection to PayPal kept looping and failing to complete the order no matter what I used (laptop/phone etc) so I had to switch to an alternative method. Dispatch was timely, the packaging was good but was disappointed with the dress when it arrived. It was completely thoroughly crumpled and creased like it may have been a returned item. It was also a strange fit, very tight in contrast to the other dresses I had bought - one of which was in a smaller size. It also felt very overpriced for the material quality and styling - it is just polyester after all. Ultimately have returned and won't be looking to future purchases.
September 9, 2026
Unprompted review
Reply from Ghost
Hi.
Thank you for taking the time to share your feedback. We're sorry to hear about the issues you experienced with PayPal and that the Ria Dress did not meet your expectations.
While we're pleased your order was dispatched promptly, we're disappointed to learn that the dress arrived heavily creased and that the fit and quality were not what you expected, particularly given your previous positive experiences with Ghost.
We appreciate your comments and will share them with the relevant teams for review. We're sorry this purchase has left you disappointed and thank you for giving us the opportunity to improve.
Thank you.
Ghost Team
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