*update: Ossue resolved, thanks to the team. Purchased a gift card, the confirmation page did not have an order number and I could not contact the phone number as advertised. Payment was taken... See more
Company replied
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3rd year we have ordered - always no problems.....This year I ordered 57 vouchers of 50 euros each, missing one and half have different numbers to the ones on the letter.... I have contacted Customer... See more
Horrible system. With a gift card you need to select another giftcard and sift through the options, instead of using it directly. So if you see somewhere something that you like, then you go to their... See more
Company replied
Easy to convert to a gift card of choice and got the virtual card in seconds!
Company details
Written by the company
Giftcards.nl is de grootste online aanbieder van cadeaukaarten van diverse winkels. Een cadeaukaart is de moderne cadeaubon in de vorm van een creditcard en is eenvoudig online te bestellen en af te rekenen met iDEAL. Een leuk en passend cadeautje is dus zo gevonden!
Contact info
Netherlands
- klantenservice@giftcards.nl
- www.giftcards.nl
3.5
Average
3K reviews
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Bought a gift card for $150.00 for my…
Bought a gift card for $150.00 for my son and the card had $0.00 on it. I disputed with my bank. Emailed them and no response. Scam
August 16, 2026
Unprompted review
Reply from Giftcards.nl
Dear Steve,
Thank you for your review.
We are certainly not a scam, and we are sorry to hear that you experienced an issue with your gift card. Please send us an email with the details of your gift card and order, and we will be happy to look into this for you and resolve the issue. There is absolutely no problem with helping you with this.
We hope to hear from you soon so we can get this resolved.
Kind regards,
Shania
(verzonden via e-mail)
Reply from Giftcards.nl
Hello Moka,
I’m sorry to hear that you have not yet received your digital Bol gift card.
We have checked this and can confirm that the voucher was sent correctly. In many cases, these emails end up in the spam or promotions folder, so please make sure to check those as well.
I have now resent the voucher to you again, so you should receive it shortly. Please also keep an eye on your spam and promotions inbox just in case.
Kind regards,
Shania
(verzonden via e-mail)
Reply from Giftcards.nl
Hello,
We have sent the vouchers to you immediately after your order was completed. It is possible that they may have ended up in your spam or junk folder.
In any case, I have resent the vouchers to your email again.
Enjoy your vouchers!
Kind regards,
Shania
(verzonden via e-mail)
Horrible system
Horrible system. With a gift card you need to select another giftcard and sift through the options, instead of using it directly. So if you see somewhere something that you like, then you go to their site, search if there is the option to buy a giftcard for what you want (might or might not), codes, more codes, order the second giftcard, then wait for the new codes.
February 20, 2026
Reply from Giftcards.nl
Hello Valeria,
Sorry to hear that you had this experience.
We try to make the process as smooth as possible, but sometimes extra steps are necessary depending on the chosen gift card.
If you need any assistance, you can always contact us.
Kind regards,
Shania
(verzonden via e-mail)
Easy to convert to a gif card of choice…
Easy to convert to a gift card of choice and got the virtual card in seconds!
February 1, 2026
3 days and i still have not received my…
3 days and i still have not received my digital card
January 26, 2026
Reply from Giftcards.nl
Hello,
Sorry to hear that your order was delayed.
I assume this has been resolved by now. If not, please let me know and I’ll be happy to help you further!
Kind regards,
Shania
(verzonden via e-mail)
Everything was fine.
December 25, 2025
attention fraud
After purchase the order voucher selected never arrived, after various emails with costumer service we never received the ordered voucher. And we don't get any reimbursement.
December 25, 2025
Unprompted review
Reply from Giftcards.nl
Hello Anna,
Sorry to hear that your order was delayed.
I assume this has been resolved by now. If not, please let me know and I’ll be happy to help you further!
Kind regards,
Shania
(verzonden via e-mail)
Gift Card Never Arrived
The confirmation email said I’d get the gift card within an hour but it never arrived. I contacted their customer support and told them that I’m still waiting for the gift card. They replied that I should check the back of the card where it’s accepted. Do they employ chipmunks I wonder.
December 24, 2025
I received a webshop kado bon for my…
I received a webshop kado bon for my volunteer work l do , I choose a kado bon for a well known perfumerie,,, applied on the 9th August and I am still waiting for it to arrive after 2x completing their contact form
August 9, 2025
Unprompted review
Reply from Giftcards.nl
Dear Valerie,
Thank you for your message. The Webshop Cadeaubon is not one of our cards. Could you please provide me with your email address or the ticket numbers you received? Then I can look it up for you.
Please note that we always send an automatic reply, and you need to respond to that message in order for your request to be processed further.
Kind regards,
Shania
(verzonden via e-mail)
Scam?
Hello. Someone just used my card to purchase on your site. Is it possible to refund it? It was obviously a scam. I’ve already sent an email to you but didn’t get any response. Is this a scam?
June 2, 2025
Unprompted review
Reply from Giftcards.nl
Hello,
Thank you for your message. Could you please check if the purchase on your bank statement shows Giftcardnow? That is a completely different company, and you would need to contact them directly.
If the statement clearly shows Giftcards.nl or our name, please send us an email with a screenshot of the transaction. Once we receive that, we will get back to you as quickly as possible to assist.
Kind regards,
Shania - Team Giftcards.nl
(verzonden via e-mail)
Don't Take the Risk
I suspect this site of being fraudulent. I paid 50 euros via Paypal for a voucher that never arrived. The site is well done and there's even a telephone number to call, which is automated. What's strange is that you don't have to create an account and you have no way of tracking your order.
Update: An email with the giftcard has been received. Once I am happy that it's all above board, I shall delete or re-write this review in a more positive manner.
May 11, 2025
Unprompted review
Reply from Giftcards.nl
Dear Sir/Madam,
Thank you for your review. We're sorry to hear that you haven't received your voucher yet. We're happy to assist you! Could you please send us an email with the details of your order? We'll look into it right away.
Best regards,
Shania – Team Giftcards.nl
I bought a giftcard for a shop
I bought a giftcard for a shop, at the shop there were 2 times not people there that could help me with the giftcard, they said I had to come back another time. Unfortunately it is not in my neighbourhood, so I asked DNP giftcard if i could change the giftcard for another shop that is closer to me or has an online shop. they are not able to do that for me, so 100 euro's is down the bin and thrown away for a giftcard that i can not use.
February 1, 2025
Unprompted review
Reply from Giftcards.nl
Dear Eline,
We apologize for the inconvenience! Unfortunately, we cannot find any previous contact based on the information provided. Could you kindly send an email to the attention of Felicia? This way, your message will come directly to me, and I will look into what we can do for you.
We understand that this is frustrating, and we will do our best to find a solution.
Once again, we apologize for the inconvenience!
Kind regards,
Felicia - Team Giftcards.nl
Absolute scam paid £100 for 4 x £25…
Absolute scam paid £100 for 4 x £25 gift cards. None of my family have been able to redeem them. Company says it has contacted me by email on each attempt nothing received.
October 22, 2024
Unprompted review
Reply from Giftcards.nl
Hi Penelope Soley,
Thank you for your feedback and for expressing your concerns. I’m sorry to hear about the trouble with your purchased gift cards. Usually, physical cards are automatically activated within 24-48 hours of dispatch, so it’s very unfortunate that this wasn’t the case with yours. Just to clarify, I can see that 2x £50 gift cards were purchased, not 4x £25 cards. It looks like there was an error during the activation process for those two cards.
I can see that you’ve been in touch with our support team, and they’ve worked with our fulfillment center to get your gift cards activated. Everything should be sorted, yet if you need any further assistance, please feel free to reach out to us at support@giftcards.co.uk. Thank you for your patience,
With kind regards,
Susy - Team Giftcards.nl
Scam website
Scam website! Don't give them your money please.
Paid €50 euros for a nintendo switch game voucher for my kids for a late Christmas present. With the promise that it would be delivered to my email within one hour. Nearly 3 weeks, 4 phone calls and a email later and nothing. Not even a email of confirmation. I have now asked for my money back. But I honestly don't think they will.
January 2, 2025
Unprompted review
Reply from Giftcards.nl
Dear Gareth,
We're sorry to hear that you haven't received anything—that's strange. We've just resent the voucher. Please also check your spam folder and promotions tab.
We’d love to get in touch with you personally to send a little gift for you and your children. Please send us an email addressed to Atif, and we’ll make sure to find a suitable solution.
Our apologies for the inconvenience, and we hope to brighten your day soon with some nice gifts!
Best Regards,
Atif - Team Giftcards.nl
Payment made but no card
Payment made , I had a bill but no card
Still waiting an answer !!!
December 14, 2024
Unprompted review
Is this a SCAM
On the 2nd Dec. I purchased 3 x £50 theatre vouchers. Payment of £150 + £2.95 admin was made via my credit card . Unfortunately the was no acknowledgement to the payment and no receipt sent out. After a couple of days I was worried.
Then much to our surprise the whole package arrived.Great. Many thanks.
December 2, 2024
Unprompted review
Reply from Giftcards.nl
Hi Bruce Leigh,
Thank you for the acknowledgement of receipt.
I am glad to hear that your package arrived safely and that all is now sorted.
We sincerely apologise again for the initial delay in receiving an acknowledgment and receipt for your purchase. If you need any further assistance, please do not hesitate to contact us at support@giftcards.co.uk.
With kind regards,
Susy - Team Giftcards.nl
Paid but did not receive my card
*update: Ossue resolved, thanks to the team.
Purchased a gift card, the confirmation page did not have an order number and I could not contact the phone number as advertised.
Payment was taken and I have not received an e card. Feels like a scam?
**Happy to edit this review when resolved, have had no response to my emails and no other option available to contact you .
August 6, 2024
Unprompted review
Reply from Giftcards.nl
Dear Debbie,
Thank you for your update. I see that there has been contact both yesterday and today, and that the issue has now been resolved. Once again, our apologies for the inconvenience. We hope you enjoy your gift card! If you have any further questions in the future, please don't hesitate to reach out to us.
Kind Regards,
Atif - Team Giftcards.nl
It is a fishing and cheating company
It is a fishing and cheating company.
They called me to return some money but they wanted acctually to steal my money !!!!
Avoid in every sense. !!!!
March 11, 2024
Unprompted review
Reply from Giftcards.nl
Dear Semir,
Thank you for your feedback, but it appears there may have been a misunderstanding. We greatly appreciate your input, but it seems this review might have been intended for another company. Our apologies if any confusion has arisen.
To ensure that your comments reach the correct company, we kindly ask you to check the information on the back of the gift card. There, you will likely find the website or contact details of the specific company where your experience occurred.
Once again, thank you for your feedback and understanding.
Kind regards,
Atif - Team Giftcards
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