Sky voucher did not automatically track. Contacted Customer service after the waiting period and they followed up quickly to confirm the award and arrange issue. Customer service was great, the initi... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
in March 2026, I purchased Vodaphone broadband in a package that included a £150 GiftCloud Voucher, to be delivered 120 days after installation. The Broadband itself had issues and took quite a lot lo... See more
Company replied
I have been waiting since the 10th of May, it's now the 17th of August and keep being fobbed on via email as they can't find my email! Had to contact community fibre directly as giftcloud are terrible... See more
Company replied
I was supposed to receive a voucher for £175 for signing up for a new Internet provider. Didn't get it. After emailing them, I was told that it had been issued months ago, and had since expired, but... See more
Company replied
Company details
Written by the company
The reward campaign builder - helping businesses grow. Our customer service team are on hand to help any customer or client enquiries in the first instance. Just contact using the form below ⬇️ https://giftcloud.zendesk.com/hc/en-gb/requests/new
Contact info
United Kingdom
- hello@giftcloud.com
- www.giftcloud.com
3.3
Average
4K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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SCAM
Scam . The £160 mastercard has been offline for weeks you cant claim it . They are now offering giftcard for tesco sainsburys M&S instead this was not what was offered and with terms yo can only use £50 at a time per purchase . Avoid offers in the future that involve giftcloud .
November 8, 2026
Unprompted review
Reply from Giftcloud
We understand your frustration regarding the issues with the Mastercard offer and the alternative options provided. Please send your email address or support ticket number to support@giftcloud.com so we can look into this situation for you.
I did not get my gift card because of…
I did not get my gift card because of some error, I used my hard earned points for it. It’s unacceptable.
November 7, 2026
Unprompted review
Reply from Giftcloud
Thank you for your feedback. We are currently investigating this system error to ensure your redeemed rewards are restored. Should you need further assistance, please send an email to support@giftcloud.com.
App works well to create gift card
November 7, 2026
Unprompted review
Reply from Giftcloud
Hi Gian, thank you for sharing your feedback with us. We are delighted to hear that the app worked so well for you to create your gift card. We truly appreciate your support and hope to see you again soon.
Reply from Giftcloud
Hi Fiona, thank you so much for sharing your feedback with us. We are delighted to hear that you loved your experience and found our service so easy to use. We look forward to welcoming you back again soon.
Giftcloud are not be trusted
Did not track having waited 6 months. It took 2 weeks for Customer Services to confirm purchase and another 10 days for the voucher link to be sent. Clicked on the link, chose my voucher and registered my details. A £5 fee was charged reducing the voucher value. Contacted Customer Services again and they are not responding. Their website has been down for over a week for maintenance and I am unable to access my voucher. Giftcloud is a scam.
November 7, 2026
Unprompted review
Reply from Giftcloud
We are very sorry to hear about the difficulties you have experienced with the tracking delay, the unexpected fee, and the recent website maintenance. We understand how frustrating it is to deal with communication delays and to be unable to access your voucher.
Please provide your email address or support ticket reference number so we can look into this matter and help resolve these issues for you. Should you need further assistance, please send an email to support@giftcloud.com.
Reply from Giftcloud
We thank you for your feedback regarding the four days of service interruption. We are currently investigating this technical issue to ensure our system is fully operational. Should you need further assistance, please send an email to support@giftcloud.com.
Unexpected gift
November 7, 2026
Unprompted review
Reply from Giftcloud
Thank you for your kind review. Please contact us at support@giftcloud.com should you need any assistance.
Misleading promises
Only went with our broadband provider based on a 'mastercard gift card' reward. Waited 4 months to be sent the gift card and the MasterCard one is 'always sold out' I emailed support and they were no help told me to just wait. Eventually refreshed and only gave me the option of Tesco, Sainsbury's m&s or John Lewis. Extremely misleading and I won't be purchasing based on this again. Really disappointed.
November 7, 2026
Unprompted review
Reply from Giftcloud
We understand your frustration regarding the delay in receiving your reward and the subsequent issues with the availability of the Mastercard gift card.
Please note that the availability of specific gift cards is dependent on our supplier's stock levels, which can fluctuate. While we aim to provide a wide range of options, certain rewards can unfortunately sell out. We apologize for the disappointment this has caused and for the frustration experienced when contacting support. Your feedback is very important to us, and we will use it to help improve our service and communication moving forward.
Should you need further assistance, please send an email to support@giftcloud.com.
Reply from Giftcloud
Hi Kris, thank you so much for your review. We are delighted to hear that you were able to claim your reward smoothly and had a fantastic experience. Enjoy your treat, and we hope to see you again soon!
There web site has been down for over a…
There web site has been down for over a week so I cant claim my mastercard from joining ee it looks like a scam no site is down for a week.
October 28, 2026
Unprompted review
Reply from Giftcloud
We thank you for your feedback. We are concerned to hear about the difficulties with our website and the delay in claiming your card. We are investigating this.
Should you need further assistance, please send an email to support@giftcloud.com.
Claiming and downloading my gift card…
Claiming and downloading my gift card was simple and straightforward, now all have to do is decide what to buy with it.
November 6, 2026
Unprompted review
Reply from Giftcloud
Thank you for your review. We are pleased to hear that the process was simple and straightforward for you. Enjoy deciding how to spend your gift card.
Missing £200 voucher Joined EE…
Update 09/11/26 : giftcloud Asking for my email I don't wish to publish my email public not had anything request the email address used neither so please reach out
Missing £200 voucher Joined EE broadband and TV was advised on sign up will get £200 reward voucher to redeem but still have not received this I've emailed but had no responses or even my voucher issued please can you resolve this has it's not a positive outlook to get no response
May 12, 2026
Unprompted review
Reply from Giftcloud
Please can you provide the email address associated with your sign-up so we can investigate this for you.
Typically, these broadband rewards are subject to a specific validation period after your service goes live before the voucher can be issued. We would like to look into your account details to check the status of your reward and see why your emails have not received a response.
Should you need further assistance, please send an email to support@giftcloud.com.
Everything a bibliophile could ask for!
Easy to download, and valid for 8 years! Everything a bibliophile could ask for!
November 6, 2026
Unprompted review
Reply from Giftcloud
We are glad you enjoyed your experience. We are pleased our long-term digital access met your reading needs.
High and excellent coverage 100%
To be honest, I suffered a lot from switching between providers. Living in Sheffield, England, which is mostly mountainous, I suffered from poor coverage in most areas. I don't regret switching to Lebara, which has excellent coverage. I didn't experience any lack of coverage after switching to Lebara, so it was the right choice for me, my family, and my friends. Thank you, Lebara.
November 6, 2026
Unprompted review
Reply from Giftcloud
We are glad you enjoyed your experience after making the switch to our services. It is wonderful to hear that our network coverage has successfully met your expectations, especially given the challenging terrain and hills in your local area. We appreciate you sharing this positive outcome for you, your family, and your friends, as we always aim to provide a reliable connection where other networks might struggle. Thank you very much for taking the time to share your feedback with us, and we look forward to keeping you all connected.
Is it a scam?
For months, I have been emailing the address provided in my confirmation email to find out how to claim my reward. When I eventually get a response from support, I’m told it was supposedly sent on 29 July 2026 (with no proof provided) and that I am now outside the redemption window.
The irony is that I first contacted them on 30 August, well within the redemption window. Had anyone responded to my enquiry at the time and confirmed that the gift card had been sent on 29 July, I could have redeemed it without issue. Instead, I had to chase repeatedly, sending three further emails before receiving a response that it is now too late.
I should not be penalised for their failure to respond to my repeated enquiries.
This entire experience is unacceptable and, frankly, feels like a scam.
November 6, 2026
Unprompted review
Reply from Giftcloud
Thank you for taking the time to share this feedback regarding the difficulties faced when attempting to claim your reward. We understand your frustration regarding the delayed communication you experienced after reaching out within the eligible timeframe, and we recognize how frustrating it is to be told you are outside the redemption window due to a lack of timely responses from our team. It is never our intention to make our customers feel ignored or penalized by communication delays on our end. We are actively reviewing our support queues and email response protocols to ensure that inquiries regarding reward distribution are addressed promptly and that clear proof of delivery is provided when requested. Your experience highlights an area where our service fell short, and we are using your comments to improve our response times and prevent similar issues from occurring in the future.
Should you need further assistance, please send an email to support@giftcloud.com.
Signed up to ee broadband finally got…
Signed up to ee broadband finally got the link from gift cloud to claim £160 reward card and the online mastercard is constantly sold out but yet given a restriction of 90 days to claim!! Contacted them and their reply was this - We understand how important it is for you to receive clarity regarding your reward, and we're sorry for the inconvenience this has caused.
Our Gift Card Team has confirmed that the gift card remains offline while the provider investigates security vulnerabilities within the card platform and works to restore the service.
As the investigation is ongoing, a resolution timeline has not yet been confirmed. We'll keep monitoring the situation and provide you with an update as soon as we receive further information from the provider.
In the meantime, we kindly ask that you revisit the reward page from time to time to see whether you can access the gift card details.
We sincerely apologise for the inconvenience and appreciate your patience and understanding while the issue is being investigated.
Why not offer me a different card if it's being investigated!!
November 2, 2026
Unprompted review
Reply from Giftcloud
We appreciate you taking the time to share your feedback regarding the difficulties you are experiencing with your promotional reward. We understand your frustration regarding the unavailability of the digital prepaid card, especially given the strict ninety-day deadline you have been given to claim this offer. It is completely reasonable that you would expect a seamless redemption process after signing up for your broadband service, and we recognize how frustrating it is to encounter these technical delays without being offered an alternative option in the interim.
We are currently working closely with our reward partners to address these security issues and restore full service as quickly as possible. To assist you and prevent your reward from expiring, we are actively reviewing our processes regarding alternative card options and looking into how we can extend the claim window for affected customers. We are committed to ensuring you receive the incentive you were promised, and we will use your comments to improve our communication and backup solutions during system outages. Please feel free to reach out to us at support@giftcloud.com if you need any further assistance.
Great holiday
On the beach were brilliant from start to finish, great communication, great prices just brilliant
October 7, 2026
Unprompted review
Reply from Giftcloud
Thank you for sharing your positive experience. We are pleased to hear that you enjoyed the great communication and competitive pricing throughout your journey. Your feedback is highly appreciated.
Grrrrreat!
They were fab. Easy to understand and generally a good professional service is given 👌 . Would recomend
October 14, 2026
Unprompted review
Reply from Giftcloud
Thank you for your positive review. We are pleased to hear that you found our service clear, straightforward, and professional. We truly appreciate your recommendation.
Waiting to access my EE reward and…
Waiting to access my EE reward and Giftcloud support say there system is down because of security vulnerabilities. They've not been able to provide a timeframe for resolution, confirm card expiry dates will be extended because of the outage or even agree to contact me once their issue is resolved.
Really shows how small the company is and that they can't operate a seamless system. From the historic reviews here this clearly isn't a one off issue and it looks like the same symptoms can actually be caused simply because Giftcloud "throttle" availability of the gift cards which is a breach of contract between the customers (all of us) and the retailers who offer these cards as part of the order.
November 5, 2026
Unprompted review
Reply from Giftcloud
We understand your frustration regarding the current system outage and the difficulty you have experienced in accessing your EE reward. We apologize for the inconvenience and the lack of clear information provided regarding card expiry extensions and updates.
Please be assured that our team is working to resolve these technical issues as quickly as possible to restore full service. Your feedback regarding communication and card availability has been noted, and we appreciate your patience while we work to get this sorted for you. Please feel free to reach out to us at support@giftcloud.com if you need any further assistance.
Easy to use
Easy to use, good variety from which to choose - and promise fulfilled by initial company. Thank you!
November 5, 2026
Unprompted review
Reply from Giftcloud
Thank you for your review! We are glad to hear that you found the selection easy to use and that your order was fulfilled as promised.
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