GIL STAUFFER Reviews 

What should have been a straightforward move from Madrid to Lisbon turned into a process marked by poor organization, lack of communication, and a complete absence of transparency.

We were charged for additional services, including a crane and public road occupancy permits, which were ultimately never used. Despite having paid these costs, we are still waiting for the corresponding credit note and a clear response from the company.

Throughout the process, agreed timelines were not respected and the information provided was often inconsistent. We had to repeatedly follow up for updates, and many of our emails went unanswered.

To make matters worse, after the move was completed, we discovered that several boxes were missing and the matter is still under investigation.

The only positive aspect of the experience was the professionalism of the staff who carried out the move. However, a competent operational team cannot make up for the lack of coordination, communication, and customer support from the company itself.

After many years working with different suppliers and moving companies, I can honestly say this has been one of the worst experiences I have ever had.

I would not recommend Gil Stauffer

⭐☆☆☆☆ ABSOLUTE NIGHTMARE – STAY AWAY FROM GIL STAUFFER

My experience with Gil Stauffer has been nothing short of an absolute nightmare. What should have been a straightforward international move turned into months of stress, frustration, uncertainty, and complete disappointment.

After my belongings were collected, I was suddenly confronted with additional charges based on a volume that was far higher than what I had contracted and paid for. From that moment on, everything became an exhausting battle.

Emails were ignored, questions went unanswered, promises were repeatedly broken, and communication was almost nonexistent. Every update required constant chasing, and every solution seemed to create yet another problem.

To make matters even worse, even a simple refund for an overpayment has still not been processed despite repeated requests. As a customer, you are left feeling completely powerless while your possessions and your money are in their hands.

I have dealt with many companies around the world, but I have never experienced such a lack of professionalism, transparency, customer service, and accountability.

My sincere advice to anyone considering Gil Stauffer: read the negative reviews carefully before signing anything. I wish I had.

This was not an international move. It became one of the most stressful and frustrating experiences I have ever had. I would never recommend Gil Stauffer to anyone.

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Español

⭐☆☆☆☆ UNA AUTÉNTICA PESADILLA – MANTÉNGANSE LEJOS DE GIL STAUFFER

Mi experiencia con Gil Stauffer ha sido una auténtica pesadilla. Lo que debía ser una simple mudanza internacional se convirtió en meses de estrés, frustración, incertidumbre y una enorme decepción.

Después de recoger todas mis pertenencias, aparecieron cargos adicionales basados en un volumen muy superior al que había contratado y pagado. A partir de ese momento comenzó una lucha interminable.

Los correos electrónicos quedaban sin respuesta, las preguntas eran ignoradas, las promesas nunca se cumplían y la comunicación era prácticamente inexistente. Para obtener cualquier información tenía que insistir una y otra vez, sin recibir soluciones reales.

Para empeorar aún más la situación, todavía sigo esperando el reembolso de un importe cobrado de más, a pesar de haberlo reclamado repetidamente. Como cliente, uno se siente completamente indefenso mientras sus pertenencias y su dinero están en manos de la empresa.

He trabajado con muchas empresas internacionales, pero nunca había visto una falta tan grande de profesionalidad, transparencia, atención al cliente y responsabilidad.

Mi consejo sincero para cualquier persona que esté pensando en contratar a Gil Stauffer: lean con atención las opiniones negativas antes de firmar cualquier contrato. Ojalá yo lo hubiera hecho.

Esto no fue una mudanza internacional. Fue una de las experiencias más estresantes y frustrantes de mi vida. Nunca recomendaría Gil Stauffer a nadie.

Title: DO NOT USE GIL STAUFFER: They have ignored us for 47 days while our belongings are stuck in Jeddah
Text:
I am writing this review as a final attempt to get a response from Gil Stauffer, after weeks of total silence.
We entrusted Gil Stauffer with our personal belongings for a move from Valencia to Dubai in February 2026. Due to transit issues, we were offered an alternative route via Jeddah (Saudi Arabia), which we paid for in full—an amount over three times higher than our original quote (13,500 EUR instead of 4,000 EUR) to cover all risks and overland transport.
The container arrived in Jeddah on April 30th. Later, Gil Stauffer proposed an alternative solution to move the container from Jeddah involving an additional third-party company, which would have cost us nearly 7,000 EUR extra. We declined this offer as it was not part of our agreement. Since that moment, communication from Gil Stauffer has completely stopped.
They have ignored all our emails, pleas, and official requests for 47 days. The shipping line (MSC) confirms that all coordination must be handled through our agent, Gil Stauffer, but the agent refuses to answer.
This is 47 days of negligence. Our personal belongings are sitting in a container under the scorching sun in Jeddah, and we have no information about their condition. If you care about your property, look for another relocation company. I am waiting for an immediate update regarding the status and safety of our container (B/L MEDUW2629493).

My experience with Gil Stauffer for an international move has been very disappointing.
I have used their services for international relocation years ago. The first time I had no issues at all, which makes this experience even more frustrating compared to my expectations. The logistics for this move were handled through the office in Bilbao.
From the beginning, I provided my full delivery address and contracted a door-to-door service, which was fully paid in advance. However, throughout the process, several issues arose that clearly indicate a lack of planning and coordination.
For example, I was only informed one day before collection that I could not transport certain plants due to specific certification requirements — something that should have been communicated well in advance.
In addition, extra costs were incurred related to the departure of the vessel, which were not clearly anticipated from the outset. Additionally, during the process I was asked to sign legal documents with third parties with whom I had no direct contractual relationship, and to accept their terms and conditions as part of the process in order for the shipment to proceed. This was presented with a sense of urgency, which did not allow adequate time for proper review and raised concerns about transparency.
Before the shipment arrived at destination, I was informed that an additional service (shuttle) was required, involving extra cost. Despite having provided the delivery address from the start and having purchased a door-to-door service, the final shuttle required to complete delivery to my home address was not considered as part of the initial planning. When I raised concerns, I was told that if I did not pay this additional amount, delivery would not take place. In practice, this left me with no real choice and under considerable pressure to accept the charge in order to avoid further costs.
As a positive note, the packing team who came to my home were very professional, careful, and respectful, and did an excellent job.
Overall, the experience has been marked by poor planning, late communication, and a way of handling the process that creates a lack of transparency for the customer.
I would strongly recommend that future clients carefully review excluded items and request very specific clarifications from the outset to avoid similar situations.
One of the main reasons for hiring a moving company is to ensure a smooth, stress-free experience. Unfortunately, in this case, the process became stressful rather than providing the expected peace of mind.
In my case, the experience has been frustrating and far below what I would expect from a well-established and reputable international moving company of this level.

Can’t recommend these guys enough, Sergie and his team have done an amazing job. Packed everything in Mallorca, kept in their storage for 2 years and arranged delivery to Malta, dealt with all the paperwork etc. our furniture, clothes etc all arrived in perfect condition, no breakages, no damage from damp or humidity, everything was immaculate and exactly as it was packed. A fantastic job. Thank you.

They merit zero stars. They performed a move for us from the US to Spain. On arrival items were damaged. On chest of drawers was completely destroyed. When they arrived the handed me a leg from a piece if furniture. Realizing where it came from I unwrapped it immediately and found that a brand new chest of drawers was literally in pieces.
They refused to pay for the replacement saying I was not insured. They had in fact never offered insurance so I presumed I was covered.
Do not trust your personal belongings with this company.

My furniture and effects have been moved all over the world with different removal companies and Gil Stauffer have to be the worst removal company in over 30 years. Because of past experience, I tend to pack everything in boxes that can fit in boxes and trunks, and these items normally arrive safely. It takes an exceptionally unprofessional company to damage the furniture they have wrapped. My Georgian bedsteps (in incredible condition for an item 200 years old) that had been moved countless times over the 30+ years arrived completely destroyed. I had insurance with the Mallorca office that arranged the move and storage, but Sergi who was my contact has completely blanked me and is never there to take my call. It is not only the Mallorca office that is dreadful, the Malaga office is beyond deplorable. My items were finally delivered over five weeks late after much gaslighting, demand for more money, lies and more lies by both Mallorca and Malaga offices. At one point Sergi admitted he wouldn’t blame me for suing as I been treated so badly, but it doesn’t mean he behaves honourably since my furniture arrived damaged! There is no insurance money forthcoming for the destroyed steps. Pablo in the Malaga office is a disgrace and the delivery men were the most unprofessional ever, and I believe most of the damage was due to their lack of care and generally surly attitude. Considering this was a fairly easy move from one part of Spain to another, not one of my across the world ones, I would not believe how stressful it would turn out and what unpleasant people I would encounter with this company. In my experience, Gil Stauffer’s staff was overpriced, unprofessional, dishonest and unpleasant to deal with, so I hope this review helps someone avoid having a horrible, distressing experience. This experience spans the period from May 2025 to present, although delivery finally happened September 2025, as I’m still waiting a response and for insurance money that is not forthcoming.

GS was a great company to work with. They were friendly, accommodating and professional and did everything they said they would do. All our furniture arrived without incident and despite having arranged to have everything deposited in one place (the garage) the crew were happy to distribute our possessions over 3 levels when the garage didn't work. Very grateful to them. Would definitely recommend this firm.

Great service

We used Gil-Stauffer for our international move from Barcelona to the United States, and the experience exceeded every expectation. We also ended up using their storage service for much longer than originally planned, and throughout the entire process, their team remained professional, transparent, patient, and genuinely kind. Whenever we needed support or adjustments, they always worked with us to find solutions.

Everything arrived in perfect condition — not a single item damaged — and we couldn’t be more satisfied or grateful. It is rare to feel so well taken care of during a move of this scale.

We highly recommend Gil-Stauffer and would choose them again without hesitation.

Maya and Nir

Utilizamos los servicios de Gil-Stauffer para nuestra mudanza internacional de Barcelona a Estados Unidos, y la experiencia no pudo haber sido mejor. También terminamos usando su servicio de almacenamiento durante mucho más tiempo del previsto, y en todo momento su equipo fue profesional, transparente, paciente y muy amable. Cada vez que necesitábamos algo o surgía un cambio, siempre buscaron soluciones y nos acompañaron en el proceso.

Todo llegó en perfectas condiciones — sin daños, sin sorpresas — y realmente no podríamos estar más satisfechos ni más agradecidos.

Recomendamos altamente los servicios de Gil-Stauffer. Volveríamos a elegirlos sin dudarlo.

Maya y Nir

DO NOT fall into the trap! If you enjoy paying more than agreed upon, don't mind your belongings arriving 3 or 4 months later than promised, having things broken and others lost, and not only do they refuse to take responsibility but they also won't even answer your communication attempts, then this is your ideal moving company!

With one important distinction: the Valencia team (Pedro, the Fernandos, Ernesto, etc.) were excellent. EVERYTHING else was a disaster!

This especially applies to Raquel Amo, who takes the lack of professionalism and the art of gaslighting to an admirable level! When it became impossible to speak with her due to her supposed emotional instability and repeated disrespect, we asked for her superior, and her response was that she 'doesn't have a superior.' I would have loved to meet someone in Gil Stauffer with the minimum customer service skills.

Undoubtedly, this was one of the worst service experiences we have ever had, and I'd be happy to share the details with anyone who asks to prevent others from being scammed.

We chose the company as they were recommended by a removals company in Alicante to facilitate our removals from Gran Canaria to Alicante.
The guys were great, However be careful of overcharging!! We agreed a price and measured every item to ensure we were within the quote, even allowing 15% over the calculations once the van was loaded and on its way we were informed there was an additional 500euros of excess which was not justified????. However they had our stuff and were held to ransom to pay the fabricated extra. Be mindful of this practice.

Jane Spencer,

Raquel and her team have been absolutely amazing. Swift, efficient service and very attentive. Top quality removal service and the team speak perfect English. Would highly recommend and has made the stress of moving so much easier. Raquel has been so helpful and professional and wouldn’t hesitate to use the team again with any removals or storage needs in the future. Thank you so much team!

Fantastic Service. I moved from uk to spain and the team was incredible. Very helpfull and professional.

Alin Necula
Speed Removals

Fantastic service! If I could give ten stars I would! Very nice guys who respected and assisted me in the light of my disabilities and worked hard and fast, although always prepared to slow it down if I needed reassurance or a break. As a 75 year old single handicapped lady, moving for the first time in 14 years was terrifying. They all made it work well and unpacked at my direction. Nothing lost or broken. Special shout out to boss, Sergi, who was an absolute star 'babying' me through the entire process and giving me not only an excellent price but also a discount so I could use my own cleaner rather than a stranger. If I ever move again, God forbid, (it will probably be to the cemetery!) I would definitely use Gil Stauffer Mallorca again!!!

very professional, fast and they care about your stuffs. I recommend

professional team, good co-operation with all persons of the team.

Personal impecable en su labor y en todo momento atento y amable.

Do not recommend. I paid for insurance for the full value of the cargo and one of my lounge chairs arrived broken, I had it repaired (considerably less expensive than replacing it), provided the invoice, and have yet to hear back, they've directly stopped answering and its been more than three months. I chase on a bi monthly basis but still no reply. Will probably lodge a complaint with better business bureau in Spain against Gil Stauffer

I am writing these review out desperation and frustration. I have used Gil Sttaufer before and was very happy with the service the reason why I booked and paid them upfront for my recent moving from Spain to the DR. It has been the worst experience ever. I have spent the last five months asking where my belongings are and when they finally get there they do not follow up either. While I am charged port fees they do not take care of a thing like having an original BL ready. It is simply a nightmare to deal with them. My moving was divided in 3 parts, I am dealing with the second. I am dreading the arrival of the third part. Just to think that I have to go through the same nonsense again makes me sick.