Ginger Ray Reviews 

A truly terrible experience dealing with this awful company. Don’t use them. Not worth it. Order didn’t arrive. Terrible / non existent customer service.

They know EXACTLY how bad they are. Go elsewhere. Don’t give them your money.

Order not being fulfilled, no responses to my attempts to contact them. There is no telephone number to call either.

No reply to lost order

Contacted the company twice as not received my order. Nothing has been shipped and no replies to my queries. Shocking service.

I've been asked to write a review but i'm still waiting for my items which I paid for 1-2 business days... over a week later, i'm still waiting? If someone could get in touch to let me know when i'll be receiving my items, it would be much appreciated.

Elliott

Zero stars. DO NOT ORDER FROM HERE. No order, money taken, no response to emails/ messages.

Only half the order despatched, but no refund for missing items and no response.

Terrible company, apparently in liquidation, goods still not received despite being ordered over a week before halloween, cant call anyone, do not use!!!

I really thought this was a reputable company but my experience has been terrible. Ordered some decorations for Halloween on the 23rd October and didn't receive them until the 2nd November.

They were stuck in the 'processing' stage for 7 days and only updated just after I tried contacting Ginger Ray three different ways. I've had no contact from them otherwise and now have to pay to return the items. I can see from other reviews that I'm not the only one with similar issues. So disappointing, don't order from them.

I wish i could give this zero stars. Extremely poor customer service – think twice before ordering

Ginger Ray’s customer service is seriously lacking. Orders arriving nearly two weeks late, repeated emails going unanswered and customer service emails being returned as undeliverable are simply not good enough.

Twelve emails later, I am still without a resolution. Having to chase a company repeatedly just to get a response is completely unacceptable.

When customers are left waiting for their orders and their attempts to resolve issues are ignored, it reflects very poorly on the business. Offering a refund of the delivery charge does not adequately address a situation where an order has arrived too late to be of any use and cancellation requests have not been dealt with.

Communication, reliability and accountability are basic expectations of any retailer. Ginger Ray has fallen well short of these expectations.

If you’re ordering decorations for a specific event or occasion, think carefully before relying on Ginger Ray to deliver on time or provide customer support if something goes wrong.

Ordered over a week ago and paid express 1-2 business day - only 1 of the 7 items has been delivered. No response from my emails to customer service.

Tomorrow is my daughters 16th and I have just received depatch emails for the missing items which will not arrive in time.

I have requested a refund for the items and express delivery - let’s see how long it will take them to respond.

Do not order from Ginger Ray. Two items missing (one from the parcel received) and one parcel not received at all. Contacted their customer service multiple times but no response. Also their email and contact number does not work.

I ordered items for my wedding. Not only did they not arrive in time there is no way to contact anyone from customer services . You will just receive a generic email saying they arr dealing with a Halloween backlog !!!!! Do not order from this company

Ordered express delivery on an item, it wasn’t dispatched for a week. I emailed them twice in between, and messaged twice on Instagram and asked for and update and then to be cancelled as the event had passed.

It arrived over a week later and the item was completely smashed.

Items never arrived, no response to email chasers.

This seems to be a scam site - my order has not been fulfilled and despite multiple emails nobody has got back to me. Their instagram account has comments off, presumably because there are so many unhappy customers. The customer service number on their own website does not work.

Why o why didn't I read these reviews. I also placed an order for some halloween items which haven't arrived. Customer service is non existent and I feel its unlikely I will get a refund. Its the worst online company ive ever dealt with.

Would love to leave a review about the products ordered but they are yet to arrive. And no response to emails.
Not a reliable company at all

I found a product that was needed for my wedding but I have not received the item, no communication has beem put in place. I cannot contact this business as the emails bounce back and the phone number doesn't ring. I don't even know how I am going to receive a refund because I cannot communicate with anyone.

It's very poor from a business that was clearly once a fair and loyal business.

Do not order anything as you will just be in the same mess as me.

OK, I should have checked trustpilot before I purchased from these guys, so my fault, they are actually as awful as all the reviews, late delivery, when it arrived it was damaged and zero response to online form + email and the phone number just cuts off, I will claim back through credit card. AVOID!