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Vacanze itineranti in bici, trekking, tours volo incluso. Viaggi di gruppo con accompagnatore o viaggi indipendenti con mappe e assistenza. / [en] Cycling and bike+barge holidays in Europe. Self-guided and guided tours.
Via Conforto da Costozza 7, 36100, Vicenza, Italy
4.1
40 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
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This is the second time I have engaged and utilised the services of the Girolibero team for our cycle group. From offering a route that suited the group, to accommodation, excellent ebike and hybrid bikes and excellent guides and support team. Highly recommend
Great company to deal with, excellent routes and bikes ...very enjoyable
Reply from Girolibero
Thanks Kevin, hope to have you on tour again soon!
Very Disappointing Experience
Our biggest concern was the language barrier. We were the only Canadians on a group where everyone else spoke Italian, and we were never informed of this before the trip. We felt uncomfortable and isolated for the entire tour.
After the tour, we contacted Girolibero to explain our concerns and the impact this had on our experience. Unfortunately, the company was not helpful and never took responsibility for the situation. For the cost of the trip, we expected much better communication, support, and customer service. We would not travel with Girolibero again.
Reply from Girolibero
Hi,
Thank you for sharing your feedback. We're sorry to read this review. Our team did follow up with you after the trip to explain what happened and address your concerns, and both our local crew and our office remained available and responsive throughout.
We're very sorry this didn't feel like enough and that you didn't enjoy your trip with us.
Best regards,
Girolibero Team
We are a group of 7 friends and call ourselves “Eat Drink Cycle” group. This time we decided to do a trip to Puglia. This was one of the best trips we made so far. Italy, Puglia, the roads, the food, the bikes, the organization, the hotels and Girolibero was great. Thanks a lot.
Reply from Girolibero
Thank you Kemal, hope to see you soon on your next cycling tour!
From initial emails helping to reserve, find pre and post trip hotels and trains to the entire trip itself, the customer service reps, guides, crew, boat, meals and trip were outstanding.
Reply from Girolibero
Thank you, Pam! We hope to see you on another tour soon!
Reply from Girolibero
Thank you, Sue! See you on the next trip!
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