Gisma University of Applied Sciences Reviews 

61
•
TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 53 reviews, reviewers overwhelmingly had a great experience with this company. People frequently appreciate the supportive staff and knowledgeable advisors who guide students step by step through admission and visa applications to ensure everything goes smoothly. Students also enjoy the welcoming campus environment, fun events like the chess club, and practical programs designed to build successful careers. Many individuals note that help is readily available whenever doubts arise during their studies. Some reviewers were not happy with administrative communication, academic support, and financial handling. Some customers mentioned experiencing unhelpful responses regarding payments, rude telephone conversations, and difficulties when trying to resolve issues through student affairs.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, noting that advisors, lecturers, and support teams are... See more

User experience

Clients share positive opinions on user experience, noting that staff guidance makes the admission process... See more

Service

Customers consistently note positive experiences with service, highlighting friendly staff and helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I find everything clear and understandable especially from my student Advisor Srihari Airpula and also my visa Advisors Muhammad Nayeemuddin and Manney Narayana Rao Sindhuja I hope I will soon I w... See more

Company replied

Rated 5 out of 5 stars

It was an amazing cultural day event last Friday in Berlin campus filled with colourful decorations and people wearing their beautiful costumes. It was such a vibe. The event was fun and well organise... See more

Company replied

Rated 5 out of 5 stars

We had such a fun time at trekking in Blankenburg . The view wereamazing and super fun, there was so much joy. It was prolly the best time away from the usual academic routine.Thanks to everyone who m... See more

Company replied

Rated 5 out of 5 stars

THE BEST FINANCE TEAM.. Saif is such a nice person and kind he helped me so much making me understand my uni plan.. consultation recommended!!

Company replied


Company details

  1. Education & Training

Written by the company

Founded in 1999 through a joint initiative between the state of Lower Saxony and private-sector enterprises, Gisma was established to deliver high-quality, internationally focused business education. In September 2013, Gisma became part of Global University Systems B.V. (GUS), an international network of higher education institutions, strengthening its global reach and opportunities for students. Gisma is dedicated to providing business education that combines academic theory with practical application. The university supports individuals aspiring to take on significant managerial responsibilities within internationally operating organisations. Its programmes equip students with the knowledge, skills, and global perspective needed to succeed in modern business environments. Gisma strives to create an outstanding learning environment that supports students in achieving their academic and professional goals. Cross-cultural inspiration is a core value, reflected in the diverse community of students, professors, and industry partners from around the world. All programmes at Gisma are taught in English, the primary language of global business and communication. Students from over 80 nationalities study at Gisma, benefiting from an international learning environment. Gisma is part of GUS Germany GmbH, a network of higher education institutions serving more than 15,000 students across Germany, Europe, and beyond.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

61 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 71% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(61)

54 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

We had such a fun time at trekking in…

We had such a fun time at trekking in Blankenburg . The view wereamazing and super fun, there was so much joy. It was prolly the best time away from the usual academic routine.Thanks to everyone who made the event joyous and fun. Definitely looking forward to more outdoor activities and journeys like that.

October 17, 2026
Unprompted review
Gisma University of Applied Sciences logo

Reply from Gisma University of Applied Sciences

Dear Mercy,

Thank you for sharing your experience! We’re delighted to hear that you enjoyed the trekking trip to Blankenburg and had the chance to take a break from your usual academic routine. It’s wonderful to know that the beautiful views and time spent together made the experience so memorable. We look forward to organising more such outdoor adventures and experiences for our students!

Best regards,
Gisma Team

Rated 5 out of 5 stars

Gisma is a really good private…

Gisma is a really good private University in Germany 😊 The staffs are very helpful

October 22, 2026
Unprompted review
Gisma University of Applied Sciences logo

Reply from Gisma University of Applied Sciences

Dear Victor,

Thank you for your kind words! We’re glad to hear that you’ve had a positive experience with Gisma and found our team helpful. We truly appreciate your support!

Best regards,
Gisma Team

Rated 5 out of 5 stars

Support staff is very friendly and work…

Support staff is very friendly and work is very fast. They wont let you wait much. Very happy overall.

October 20, 2026
Unprompted review
Gisma University of Applied Sciences logo

Reply from Gisma University of Applied Sciences

Dear Aryan,

Thank you for your lovely feedback! We’re glad to hear that our team was friendly, efficient and helpful. It’s wonderful to know you had a positive experience with Gisma!

Best regards,
Gisma Team

Rated 1 out of 5 stars

A disappointing experience marked by administrative silos, intimidation and poor Student Support

As an experienced researcher with over 14 years of professional experience with international organisations, as well as a Master’s degree in Epidemiology and Population Health, I joined this university expecting a high standard of academic rigour, professional administration, and student support. Unfortunately, my experience fell significantly short of those expectations.

1. Admissions and accommodation concerns;

Shortly after my initial consultation, the student advisor sent me a Google review link encouraging me to leave a positive review before I had meaningfully experienced the university's services. I declined to do so.
After I enrolled, however, the same advisor became increasingly difficult to reach, particularly when I sought clarification regarding accommodation assistance and information I had previously been given during the admissions process. This created an early impression that the level of support promised during recruitment did not necessarily continue after enrolment.

2. Financial discrepancies and departmental silos;

I was originally scheduled to join the October cohort. An advisor subsequently contacted me and offered a fee reduction if I moved to the July intake.
After arriving, the finance department initially refused to honour the agreed reduction. I repeatedly copied the advisor into my correspondence and asked him to liaise with finance, but I received no meaningful assistance from him.
I ultimately had to navigate the issue myself and provide the necessary documentation until the reduction was eventually resolved.

3. AI assessment and inconsistent appeal procedures

In a research methods course, our group project was flagged by an automated AI-detection system as having 91% AI-generated content. The system even identified our own names as potentially AI-generated.
Given my extensive research background, we obtained a secondary Turnitin assessment, which indicated 26%, and submitted substantial supporting evidence, including raw data, analysis codebooks, meeting records, and the Turnitin report.

When I formally sought clarification on an assigned retake and appealed the outcome, I received two contradictory communications within approximately ten minutes. The Registry stated that I could appeal the outcome while the Exams department stated that I could not appeal and that I was only eligible for a retake, with an ;’R’ recorded against the result(someone from this department wrote a very intimidating response, i term it as lack of professionalism)
My subsequent inquiries to the head of the exams department received no response.
Unknown to the author of the letter they invited a teammate for an appeal and I was 'accidentally' invited to the review call because my teammate couldn't respond to some of the questions.
During that call, the officials acknowledged the relevance of our supporting evidence, including the secondary Turnitin report and analysis codebooks. However, rather than receiving a clear explanation of how the original decision had been reached or a transparent review of the evidence, we were encouraged to proceed with the retake and told that feedback would be provided within 2 weeks.

4. Avoidable visa and administrative costs;

The completion timeline communicated to the Ausländerbehörde in January while having my 1st extension indicated that my studies would be completed by July.I was subsequently informed that my completion letter would not be available until September. This meant that I had to obtain a further short-term extension at my cost.

5. Conflicting financial demands and delayed completion documentation

Most recently, I encountered another serious administrative issue when requesting my completion documentation.
My financial records and official university receipts indicate that my account had a zero balance. Nevertheless, requesting my completion letter triggered further automated payment reminders for amounts that I could not reconcile with my records.
I did not receive a clear explanation or resolution from the relevant departments, while my mails remained unattended to.
I got the letter after walking into the university with a 'professional'.

Conclusion
Overall, my experience has been characterized by repeated communication gaps, apparent departmental silos, intimidation, inconsistent administrative responses, and a lack of timely follow-up.
As an international student paying substantial tuition fees, I frequently found myself having to coordinate between departments, provide the same documentation repeatedly, and pursue issues that should reasonably have been resolved internally. It is a big no for professionals.

September 28, 2026
Unprompted review
Gisma University of Applied Sciences logo

Reply from Gisma University of Applied Sciences

Dear Wilkister,

Thank you for taking the time to share your detailed feedback. We are sorry to hear that your experience did not meet your expectations, particularly regarding communication, administrative processes, and the handling of your academic and financial concerns. We understand how frustrating it can be to seek clarity and timely support across different departments. We take feedback of this nature seriously and would welcome the opportunity to review the concerns you have raised. Please contact us via direct message with your student ID and email address so that the relevant team can look into your case.

Best regards,
Gisma Team

Rated 5 out of 5 stars

Fazeela helped me with everything it…

Fazeela helped me with everything it was a very nice experience. GISMA team answer all my questions.

September 28, 2026
Unprompted review
Gisma University of Applied Sciences logo

Reply from Gisma University of Applied Sciences

Dear Natalia,

Thank you for your kind words! We’re delighted to hear that Fazeela was able to support you throughout the process and answer all your questions. We truly appreciate your feedback and wish you all the best with your journey at Gisma!

Best regards,
Gisma Team

Rated 5 out of 5 stars

feroz Khan sir helped me a lot in the…

feroz Khan sir helped me a lot in the education sector as I was stuck in some very serious problem and I am really great ful for the person who helped me out, really greatful to have this person in gisma university

September 25, 2026
Unprompted review
Gisma University of Applied Sciences logo

Reply from Gisma University of Applied Sciences

Hi Heman,

Thank you for sharing your experience with us! We’re delighted to hear that Feroz Khan was able to support you during a challenging time. Your kind words and appreciation mean a lot to us. We’re proud to have dedicated individuals like him as part of the Gisma community.

Best regards,
Gisma Team

Rated 5 out of 5 stars

I would like to sincerely thank…

I would like to sincerely thank Sangeeta Solanki Ma’am for her constant guidance and support throughout my university admission process. She was always helpful, patient, and available whenever I had any doubts or needed assistance. Her guidance made the entire admission process much easier and smoother for me. I truly appreciate all her efforts and would highly recommend her to anyone looking for the right guidance for their university admission.

September 24, 2026
Unprompted review
Gisma University of Applied Sciences logo

Reply from Gisma University of Applied Sciences

Dear Muskan,

Thank you for your wonderful feedback! We’re delighted to hear that you had a smooth and positive admission experience and received the guidance and support you needed throughout the process. Your appreciation means a lot to our team. We wish you every success in your academic journey at Gisma!

Best regards,
Gisma Team

Rated 5 out of 5 stars

Whenever I need help from the finance…

Whenever I need help from the finance team, or have payment issue, Saif is always there with friendly guidance and amazing service. It means a lot to students like me. Thanks for everything, Saif you're the best! Keep up the great work!

September 23, 2026
Unprompted review
Gisma University of Applied Sciences logo

Reply from Gisma University of Applied Sciences

Dear Daniel,

Thank you for your wonderful feedback! We’re delighted to hear that you’ve had such a positive experience with our Finance Team and that the support has been helpful with your payment queries. Your appreciation means a lot to us. We wish you continued success in your journey at Gisma!

Best regards,
Gisma Team

Rated 5 out of 5 stars

Fazeela solved my issue and I now able…

Fazeela solved my issue and I now able to all the works

September 22, 2026
Unprompted review
Gisma University of Applied Sciences logo

Reply from Gisma University of Applied Sciences

Dear RSA,

Thank you for your feedback! We’re glad to hear that your issue was resolved and that you were able to get everything sorted. We truly appreciate your kind words and wish you all the best at Gisma!

Best regards,
Gisma Team

Rated 5 out of 5 stars

THE BEST FINANCE TEAM.

THE BEST FINANCE TEAM.. Saif is such a nice person and kind he helped me so much making me understand my uni plan.. consultation recommended!!

September 22, 2026
Unprompted review
Gisma University of Applied Sciences logo

Reply from Gisma University of Applied Sciences

Dear Ananya,

Thank you for your wonderful feedback! We’re delighted to hear that you had such a positive experience with our Finance Team and found the support helpful in understanding your study plan. We truly appreciate your recommendation and wish you continued success at Gisma!

Best regards,
Gisma Team

Rated 5 out of 5 stars

I really enjoyed the service offered to…

I really enjoyed the service offered to me by Fazeelah on the reception. She is friendly and ready to assist.
Good job.

September 22, 2026
Unprompted review
Gisma University of Applied Sciences logo

Reply from Gisma University of Applied Sciences

Dear Samuel,

Thank you for your kind feedback! We’re glad to hear that you had a positive experience and found our reception team friendly and helpful. We truly appreciate your feedback and look forward to continuing to support you at Gisma!

Best regards,
Gisma Team

Rated 4 out of 5 stars

The chess club was fun.

The chess club was fun. Learned some new moves and tricks. I was a good experience.

September 21, 2026
Unprompted review
Gisma University of Applied Sciences logo

Reply from Gisma University of Applied Sciences

Dear Lastle,

Thank you for sharing your experience! We’re glad to hear you enjoyed the Chess Club and picked up some new moves and tricks along the way. We hope to see you at more of our student activities in the future.

Best regards,
Gisma Team

Rated 5 out of 5 stars

The university help students for the…

The university help students for the career and the events are so cool. The chess club is mind blowing and they teach students very well.

September 21, 2026
Unprompted review
Gisma University of Applied Sciences logo

Reply from Gisma University of Applied Sciences

Dear Jaitrik,

Thank you for your kind feedback! We’re glad to hear you’re enjoying the career support, events and Chess Club. It’s wonderful to know you’re finding the sessions helpful and engaging!

Best regards,
Gisma Team

Rated 5 out of 5 stars

Had a good time at this university

Had a good time at this university. We are able to explore our interests, and on top of that make good solid connections. Personally I really enjoy initiatives like Chess Club and the other peer leader events.

September 21, 2026
Unprompted review
Gisma University of Applied Sciences logo

Reply from Gisma University of Applied Sciences

Dear Aditya,

Thank you for your kind feedback! We’re glad to hear you’ve enjoyed exploring your interests, building connections and taking part in initiatives like the Chess Club and Peer Leader events. We’re happy to be part of your university experience!

Best regards,
Gisma Team

Rated 1 out of 5 stars

Please stay away from this school!

Please stay away from this school!! They are very rude in phone conversations and they just offer you discount when they miss your documents!! Do not even contact with this school. Check FB groups, you will see many bad reviews as here!

April 1, 2026
Unprompted review
Gisma University of Applied Sciences logo

Reply from Gisma University of Applied Sciences

Dear Burak,

Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet your expectations.

We take concerns like yours seriously and would like the opportunity to better understand what happened. Our Managing Director, Ms. Nigina Tawakalsada, will reach out to you directly to discuss your experience and work towards resolving your concerns.

We appreciate your feedback and hope to have the opportunity to address the issues you've raised.

Kind regards,
Gisma Team

Rated 5 out of 5 stars

Asem and Divya at the examinations

Asem and Divya at the examinations and registry departments have been really helpful and professional. These staffs are really really great people. I really appreciate their efforts to assist students

July 29, 2026
Unprompted review
Gisma University of Applied Sciences logo

Reply from Gisma University of Applied Sciences

Dear Ni,

Thank you so much for your kind words. We’re delighted to hear that Asem and Divya from our Examinations and Registry team were able to support you so well. We’ll be sure to share your lovely feedback with them. Your appreciation means a great deal to our team, and we’re grateful you took the time to recognise their professionalism and dedication. We wish you all the best in your studies!

Best regards,
Gisma Team

Rated 5 out of 5 stars

Gisma environment is warm and staffs…

Gisma environment is warm and staffs are friendly and helpful.
They all arrange in advance for the convenience of students.

July 5, 2026
Unprompted review
Gisma University of Applied Sciences logo

Reply from Gisma University of Applied Sciences

Dear Mya,

Thank you for sharing your positive experience. We are delighted to hear that you find the Gisma environment welcoming and that our team has been friendly, supportive, and helpful throughout your journey. We always strive to create a smooth and comfortable experience for our students by anticipating their needs and providing the right support at every step.

We truly appreciate your feedback and wish you continued success with your studies at Gisma!

Best regards,
Gisma Team

Rated 5 out of 5 stars

Appreciation for Support

I would like to express my sincere appreciation for the outstanding support provided by Mr. Ali Hyder Mohammed throughout my application process. His guidance, prompt responses, and continuous assistance made the entire experience smooth and reassuring.

The professionalism demonstrated by Mr. Ali gave me great confidence in my decision to choose GISMA. From the very beginning, my experience has been extremely positive.

Thank you once again for your support and consideration.

May 28, 2026
Unprompted review
Gisma University of Applied Sciences logo

Reply from Gisma University of Applied Sciences

Dear Shaghayegh,

Thank you for your kind words and for sharing your positive experience with us. We are delighted to hear that Mr. Ali Hyder Mohammed was able to support and guide you throughout your application journey.

Providing timely assistance, clear communication, and a smooth admissions experience is something we highly value at Gisma, and it is wonderful to know that Ali’s professionalism and dedication helped make your experience reassuring and positive from the very beginning.

We truly appreciate your trust in Gisma and wish you every success in your academic and professional journey ahead!

Best regards,
Gisma Team

Rated 5 out of 5 stars

It was an amazing cultural day event…

It was an amazing cultural day event last Friday in Berlin campus filled with colourful decorations and people wearing their beautiful costumes. It was such a vibe. The event was fun and well organised, especially for networking and getting to know each other’s cultures. I personally enjoyed it and can’t wait for the next event Gisma team is planning!!!

May 22, 2026
Unprompted review
Gisma University of Applied Sciences logo

Reply from Gisma University of Applied Sciences

Dear Prabhjot,

Thank you for your wonderful feedback! We are thrilled to hear that you enjoyed the Cultural Day event at our Berlin campus. It was truly a vibrant celebration filled with diversity, colourful traditions, and meaningful connections.

Creating opportunities for students to network, share their cultures, and build lasting memories is something we deeply value at Gisma. We are delighted that the event left such a positive impression on you and that you appreciated the atmosphere and organisation.

We look forward to welcoming you to many more exciting events in the future!

Best regards,
Gisma Team

Rated 5 out of 5 stars

He help me alot and responded fast to…

He help me alot and responded fast to my emails.

May 23, 2026
Unprompted review
Gisma University of Applied Sciences logo

Reply from Gisma University of Applied Sciences

Dear Luc,

Thank you so much for your kind words and for taking the time to share your experience.

We’re really glad to hear that you felt well supported and that your queries were handled quickly. It’s great to know that the Student Advisory team was able to help you effectively and respond promptly to your emails.

We truly appreciate your feedback and wish you continued success in your studies.

Best regards,
Gisma Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look