Genio Reviews 33

TrustScore 3.5 out of 5

3.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

I tried to find out if I can get the original Sonocent. I was hoping that they brought it back, after replacing it with the (supposedly better) 'Glean', which is woefully inadequate. It seems I could,... See more

Company replied

Rated 5 out of 5 stars

I have been loving this app. It makes note taking so much easier, and if you’re not good at writing notes but still want to look back at the important bits, it allows you tell yourself where you want... See more

Company replied

Rated 4 out of 5 stars

I have found Glean to be really helpful with recording lectures and also marking important areas within the recording which I can revisit later to add notes in. However I have found it disappointing t... See more

Company replied

Rated 4 out of 5 stars

I haven't used it yet as I've been told I cant use with firefox, which I have been using for years and feels comfortable and safe and I like that it is a community-run and it gives me a voice in how... See more

Company replied


Contact info

3.5

Average

TrustScore 3.5 out of 5

33 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

I haven't used it yet ,as,been told cant run on firefox…

I haven't used it yet as I've been told I cant use with firefox, which I have been using for years and feels comfortable and safe and I like that it is a community-run and it gives me a voice in how it is run!
With multiple learning difficulties, these things are important. I don't want to use another one as they hijack my firefox

January 23, 2022
Unprompted review
Genio logo

Reply from Genio

Hello.Thank you for the 4 stars.
Glean does only work on the Chrome and Edge browsers, unfortunately it won't work on Firefox.
I understand the frustration when you can't use your preferred browser. You could just use Chrome to access Glean (it's mostly what I do, as I prefer to work from a different browser as well).
If you need help getting Glean working in Chrome then please reach out to our support team again. You can always get in touch at support@glean.co Regards, David.

Rated 3 out of 5 stars

Lots of room for improvement

Lots of room for improvement. The app doesn't have the same features as the desktop version. Tablets are the future notebooks and there should be stylus compatibility and slide import options. All desktop features and more should be accessible on the app version.

January 18, 2022
Unprompted review
Genio logo

Reply from Genio

Hi Zoe, thanks for taking the time to leave a review and also the honesty.

I am the bearer of good news.......feature parity is something we have planned for this year. I don't have specific timescales but watch out for midway through the year.
UPDATE: The Glean mobile app now supports importing PDF slides. You can find out more about that here: https://help.glean.co/article/310-glean-mobile-slides
We're actively working to bring more features into the mobile app. If you have access to our transcription feature, you're now able to view that in the app (with more updates in the pipeline).

Rated 3 out of 5 stars

Great that I can capture audio and…

Great that I can capture audio and import images but lack of basic audio editing seriously limits the app for me. I can't tell you how often I've forgot to pause for breakout sessions or end at finish of lectures etc. The fact that you can't cut and trim etc is a big limiting factor when I have to fish about to find starts and ends etc.

December 13, 2021
Unprompted review
Genio logo

Reply from Genio

We hear ya on this, it happens to the best of us. Audio editing is something we hope to tackle next year.

Rated 3 out of 5 stars

Software is good but missing many…

Software is good but missing many necessary features:

Ability to Bold, Italicize, and Underline, change text color and size

Open more than one Glean tab at a time in effort to compare multiple notes

Not needed but adding voice to text would take Glean to the next level

December 11, 2021
Unprompted review
Genio logo

Reply from Genio

We love it when we get detailed feedback - it's always shared with our Product & Design guru's.

Glean is constantly changing and improving, so keep an eye out for future updates.

Rated 5 out of 5 stars

AMAZING customer service

Glean has AMAZING customer service. They are always thinking ahead and providing useful educational materials. I can't say enough good things about them!

December 10, 2021
Unprompted review
Genio logo

Reply from Genio

Thanks for the kind words and its great to hear our material has been useful!

Rated 5 out of 5 stars

Excellent software

Excellent software! I have ADHD, and this software has been invaluable to my learning over the last few terms. I cannot imagine going back to my student-life before I had Glean!

December 6, 2021
Unprompted review
Genio logo

Reply from Genio

Ah Annette, this is so lovely to hear.

Thanks for sharing and good luck with the rest of your studies 🍀

Rated 4 out of 5 stars

Glean App: What I liked, What I disliked

What I liked: The ability to bookmark and type notes during the recording.

What I did not like: The app interface was too simplistic with a blank screen and a ‘+’ button. I had to fiddle about before I worked out what I needed to do. It is because of this reason why I did not continue using it after the trial period.

If it was made more user friendly, I would difinitely continue to use it as the bookmark feature allowed me to listen again from that point rather than through the whole recording.

I believe there is a balance that could be struck where the interface is more user friendly without a lot of tips etc.

November 22, 2021
Unprompted review
Genio logo

Reply from Genio

Hi Debra, thanks for taking the time to share your experience.

Reviews and feedback are an opportunity for us to learn & improve and Paul from our Product team would love to speak with you and gain more insight into your experience. If this is something you'd be happy to do, please email support@glean.co and reference your TrustPilot review.

Rated 5 out of 5 stars

Customer Service

Emily, support specialist, was outstanding! So helpful and kind. She helped with our account and was able to resolve the probelm for us in such a timely manner!

October 26, 2021
Unprompted review
Genio logo

Reply from Genio

Thanks Jen, we think Emily's kinda awesome too but to hear this from customers also, it means so much.

Rated 5 out of 5 stars

One of the best programs I have found…

One of the best programs I have found for help in taking notes during classes at college!

September 23, 2021
Unprompted review
Genio logo

Reply from Genio

And straight in there with a 5* - thank you JC!

You think we rock and now we think you rock!!!

Rated 4 out of 5 stars

Very useful note-making recording tool…

Very useful note-making recording tool for lectures but missing use of colours and export as video from Audio Notetaker.

September 22, 2021
Unprompted review
Genio logo

Reply from Genio

Thanks for the 4* Martyn and the honesty we're missing some features you found useful. We're not perfect but we're always striving to get there, ideas & suggestions from our users is what keeps things exciting and keeps us on our toes.

Rated 4 out of 5 stars

I use Glean during my college classes

I use Glean during my college classes. The classes are recorded, but the quality is not always good. With Glean, I am able to record classes with consistent clarity and quality. I wish Glean could record visual along with audio. Good Job Glean Team!!

September 22, 2021
Unprompted review
Genio logo

Reply from Genio

Hey Dana, thanks for the shout out to the Glean Team!

As a regular user of Glean you'll know we do regular updates to keep things fresh, we can't promise visual recording but your idea will be shared.

Rated 4 out of 5 stars

My 'Go To' software for making great notes in online training and webinars (even when I am zoning out!)

I have been using Glean for just over a year. What I have found to be really useful is capturing the audio of online webinars and training sessions and annotating the audio so that I can review my notes. I have challenges with attention and slow processing and so even when I zone out, the information that I need is captured. Glean is my 'Go To' software for capturing good quality notes in training and educational settings. Highly recommended. Why four stars? I would love it to capture video too, but hey you can't have everything and this software is still brilliant!

September 21, 2021
Unprompted review
Genio logo

Reply from Genio

Hi John, we love hearing how Glean has helped, so taking the time to share your experience is defo a feel good moment for us.

Thanks also for sharing your ideas around video capture, all suggestions are shared with our super creative Product team to review - we can't promise anything, but keep watching for regular updates.

Rated 5 out of 5 stars

Easy to use

Easy to use, makes taking audio notes a breeze. I can revisit the audio file anytime I need to, create my own notes.
Where was this when I was taking grad classes!?

August 19, 2021
Unprompted review
Genio logo

Reply from Genio

5* - awesome! Thanks for sharing and taking the time to leave a review.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look