Glengoyne Distillery Reviews 

951
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 194 reviews, reviewers overwhelmingly had a great experience with this company, consistently praising the outstanding service and wonderful products. Customers frequently mention the secure packaging, prompt delivery times, and the delightful surprise of receiving complimentary miniature gifts with their purchases. Many buyers also highlight the truly exceptional quality of the whisky and the remarkably easy, smooth, and user-friendly online ordering experience. Some reviewers were not happy with minor ordering difficulties, occasional communication hurdles, or unmet expectations regarding specific personalization requests. Despite these isolated hiccups, the overall sentiment remains overwhelmingly positive, with most consumers eager to recommend the business to others.

What people talk about most

Product

Reviewers highlight positive aspects of product, noting that it offers superb quality, great value for money,... See more

Delivery service

Consumers find delivery service to be positive, highlighting that items arrive promptly and on schedule.... See more

Order

Customers had positive experiences with order, highlighting that the ordering and delivery process is smooth,... See more

Quality

Clients share positive opinions on quality, consistently praising the exceptional taste of the whisky and the... See more

Service

Reviewers mention positive feedback about service, noting fast shipping, efficient order handling, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Perfect special bottle to celebrate summer solstice and add a new memory . We have been huge Glengoyne fans ever since our visit and tour round the distillery quite a few years ago. Love the distincti... See more

Company replied

Rated 5 out of 5 stars

I ordered the personalised bottle on the Tuesday. It arrived by Royal Mail on the Friday. It is beautifully packaged and a small sampler bottle was included! I haven’t checked the personal message as... See more

Company replied

Rated 5 out of 5 stars

We recently went on the Glengoyne Distillery's "Secret Stories and Summer Serves" with hostess Kathy. It was an exceptional experience which far surpassed any tour we have had before. And despite my t... See more

Company replied

Rated 5 out of 5 stars

I called to check on my delivery. Gregor was helpful in determining that my order had not yet been dispatched but arranged delivery for a time I would be home ..I needed to change delivery date due to... See more

Company replied


Company details

  1. Distillery

Written by the company

A TASTE OF THE HIGHLANDS ON GLASGOW'S DOORSTEP. GLENGOYNE IS DISTILLED MORE SLOWLY THAN ANY OTHER MALT WHISKY. WE NURSE THE SPIRIT THROUGH THE STILLS TO CREATE THE COMPLEX, FRUITY, AWARD-WINNING SPIRIT OF WHICH WE ARE SO RIGHTLY PROUD. WE NEVER RUSH ANYTHING HERE AND NEITHER SHOULD YOU.


Contact info

4.9

Excellent

TrustScore 5 out of 5

951 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

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4.9

All reviews

(951)

154 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service speedy delivery

Great service speedy delivery
Brill product

November 4, 2026
Glengoyne Distillery logo

Reply from Glengoyne Distillery

Thank you for your review. We're delighted to hear your order arrived quickly and that you're enjoying the whisky. We hope there's a Glengoyne dram in your glass again very soon.

Warmest regards,
The Glengoyne Team

Rated 5 out of 5 stars

Suits my Palate

The quality of the product. White Oak suits my palate perfectly.
There are a lot of single malts I like over a wide range of prices but White Oak is for me

November 1, 2026
Glengoyne Distillery logo

Reply from Glengoyne Distillery

Thank you for your review. We're thrilled to hear White Oak has found a place on your shelf and suits your palate so perfectly. Here's to many more enjoyable drams ahead.

Slàinte Mhath,
The Glengoyne Team

Rated 5 out of 5 stars

Top marks

The whisky, the engraving, the gift wrapping and the speed of delivery were all excellent. And the gift of a miniature was a lovely little touch...

October 26, 2026
Glengoyne Distillery logo

Reply from Glengoyne Distillery

Thank you for your review. We're glad the gift wrapping and speedy delivery hit the mark as well as the whisky!

Slàinte Mhath!

Rated 5 out of 5 stars

Easy throughout the whole process and…

Easy throughout the whole process and delivered within days with the added bonus of a miniature of your 15yo

October 26, 2026
Glengoyne Distillery logo

Reply from Glengoyne Distillery

Thank you for your review. We're delighted everything went smoothly, and that the miniature was a welcome surprise too!

Slàinte Mhath!

Rated 5 out of 5 stars

Great whisky

Easy to order whisky. Efficient service, and great whisky.

October 24, 2026
Glengoyne Distillery logo

Reply from Glengoyne Distillery

Thank you for the kind words, we're glad to hear your whisky arrived efficiently and that it was the perfect dram,
Slàinte Mhath!

Rated 5 out of 5 stars

Great whiskey

Great whiskey, super distillery. Highly recommended.
Definitely worth a visit, to do a tasting tour.

October 21, 2026
Glengoyne Distillery logo

Reply from Glengoyne Distillery

Thank you for the lovely review,
Warmest regards,
The Glengoyne Team

Rated 5 out of 5 stars

I called to check on my delivery

I called to check on my delivery. Gregor was helpful in determining that my order had not yet been dispatched but arranged delivery for a time I would be home ..I needed to change delivery date due to an altered work schedule and was fortunate to connect with Gregor again. He called back with the date I requested and gave me a time. My delivery at that time to the minute. Thanks very much.

October 17, 2026
Glengoyne Distillery logo

Reply from Glengoyne Distillery

Thank you for the kind review, we're glad to hear how helpful the team were in adjusting the delivery timeline and we hope you are now enjoying your bottle,

Kindest regards,
The Glengoyne Team

Rated 5 out of 5 stars

Great buy

Great buy, starting to collect whisky and what a great first start

October 8, 2026
Glengoyne Distillery logo

Reply from Glengoyne Distillery

We're delighted that Glengoyne has earned a place in your growing collection, and we hope this is the first of many memorable drams along the way.

Warmest regards,
The Glengoyne Team

Rated 5 out of 5 stars

Lovely whiskey!

Easy to order, good product. All in all it does what it says on the tin (or promo).

Very prompt and reactive service.

October 8, 2026
Glengoyne Distillery logo

Reply from Glengoyne Distillery

Thank you for taking the time to leave a review.
It's wonderful to know everything lived up to expectations, from purchase to delivery.

Warmest regards,
The Glengoyne Team

Rated 5 out of 5 stars

Very efficient and very pleasant to…

Very efficient and very pleasant to deal with - oh, and the whisky is superb!

October 13, 2026
Glengoyne Distillery logo

Reply from Glengoyne Distillery

Thank you for your kind words.

Compliments like these mean a great deal to our team and remind us why we do what we do.

Slàinte Mhath!
The Glengoyne Team

Rated 5 out of 5 stars

Purchase was a simple process

Purchase was a simple process, communication, great, speed of delivery, fast and a wee bonus of a 12 yr old along with my purchase, perfect.

October 8, 2026
Glengoyne Distillery logo

Reply from Glengoyne Distillery

It’s great to hear your order arrived swiftly and that everything was smooth from checkout to delivery. We’re also pleased the complimentary dram found a good home!

Rated 5 out of 5 stars

A favourite distillery

Glengoyne is one of my favourite distilleries. And the ‘Teapot Dram’ is great to sip and taste as well as being great value for money. Now I wanted to compare it to a few drams of the Russell Cask, but for some reason they wouldn’t send me out any free samples. So I’m sticking with what I know is GREAT!!

October 8, 2026
Glengoyne Distillery logo

Reply from Glengoyne Distillery

Thank you for your review.

We're delighted to hear Teapot Dram is such a favourite, it's great to know you've found a dram that's earned your loyalty!

Slàinte Mhath!

Rated 5 out of 5 stars

The teapot dram is a stunningly good…

The teapot dram is a stunningly good whisky and having it home delivered in bullet proof packaging is great.

October 8, 2026
Glengoyne Distillery logo

Reply from Glengoyne Distillery

A whisky this good deserves a journey every bit as smooth as the dram itself!

Warmest regards,
The Glengoyne Team

Rated 5 out of 5 stars

I wait each year for the Teapot Dram…

I wait each year for the Teapot Dram release! When will you ship outside the UK?

October 8, 2026
Glengoyne Distillery logo

Reply from Glengoyne Distillery

We're pleased to share that Teapot Dram will be making its way to select European countries over the coming weeks. Keep an eye on our channels for updates as availability expands.

Slàinte Mhath!

Rated 5 out of 5 stars

Easy ordering.promt delivery

Easy ordering.promt delivery. Free miniature was a nice touch

October 8, 2026
Glengoyne Distillery logo

Reply from Glengoyne Distillery

Thank you for your review! We're delighted to hear ordering was easy, delivery was prompt, and that the complimentary miniature was a welcome addition.

Warmest regards,
The Glengoyne Team

Rated 5 out of 5 stars

The whisky will be brilliant

The whisky will be brilliant
Delivery was very prompt
They generously included a gratis miniature
Well good innit

October 8, 2026
Glengoyne Distillery logo

Reply from Glengoyne Distillery

Thank you for your review! We're delighted to hear the whisky hit the mark, your order arrived promptly, and that the complimentary miniature was a welcome surprise. Enjoy your drams!

Slàinte Mhath,
The Glengoyne Team

Rated 5 out of 5 stars

Software ordering is issue

I initially experienced difficulty in placing my order - I tried 4 times but the process stalled when I tried to tick the box identifying I agree to T&C.
I left my order for a while then ordered through the app.
Very frustrating

October 8, 2026
Glengoyne Distillery logo

Reply from Glengoyne Distillery

Thank you for your persistence, and we're sorry for any inconvenience caused while placing your order. We appreciate you sticking with it and are delighted you were able to complete your purchase in the end.

Warmest regards,
The Glengoyne Team

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