GLI sells hot tub liners but hides crucial temperature limits — deceptive and unsafe
GLI actively markets its vinyl liners for raised hot tubs, but fails to disclose a 95° temperature limit that voids the warranty. I installed their liner in a raised hot tub setup, and when it failed, I was told by their customer service rep (Mark) that the liner isn’t rated above 95°. This was the first time I’d heard of any such restriction.
That limitation was never disclosed in the warranty, care guide, or any of the marketing materials. It’s a serious omission—especially when the product is being sold for an application it clearly can’t support long-term.
GLI’s warranty response was generic and templated, and it’s clear they have no intention of standing behind their product. In my opinion, this is a case of consumer fraud. If a product can’t withstand standard hot tub conditions, that should be clearly stated before purchase—not after it fails.
Consumers deserve better. I won’t be using GLI again.