gloved Reviews 

Love love love this product. The service is over-the-top when you reach out for support.

I was set up on a subscription, after making a one time purchased, and noticed, on the SHOP app, that a second delivery was due to me. I checked my account that I set up when making my initial purchase, and noted that no subscription was in place (I took a screenshot of this). I contacted the company and requested they did not despatch the order. They ignored the e mail and sent it anyway. I have sent a number of e mails to request they arrange collection and they have ignored every single one. £49 for one bag of soap that only fills 2.5 small bottles. I have reported this to my bank as an unauthorised transaction. ABSOLUTELY DISGUSTING SHAMEFUL COMPANY!!!

The two bottles of the body and skin lotion arrived quickly and the description was spot on as usual. My favorite scent is Soft Nude🥰

The gentleness of the hand soap plus fragrance are lovely, more of an experience. I cannot go back to other soap now. My hands are happy and I wash multiple times per day and they don’t feel stripped or dry.

Ordered the full handwash trio set. Took over 2 weeks to deliver after chasing. The fragrances of the handwashes ALL SMELL THE SAME! THe cedarwood does NOT have any woody smell. THe petitgrain hsa too much rosemary. DO NOT BUY if you want a modern luxury type fragrance. Abit dissapointing given the supposed designer fragrance

I’m giving this product 3* purely of the poor customer service. They said delivery within 3-4 working days. After a week I had to email to see where my soap is, cause I’d not heard a thing. Got an email back saying product out of stock and expecting new stock to arrive in a few days. Which is fine, but would have been nice to of been told this. Another week goes by and still not heard anything or received my soap? Sent another email. Got a reply saying product back in stock my order is being processed in the warehouse. Once again, would have been nice to of been updated without me having to chase.
All in all after sending another couple of emails and taking nearly 3 weeks for my soap to finally arrive. I am rather pleasantly surprised at how nice the soap actually is and would give the soap itself 5*. It smells nice and actually doesn’t leave your hands feeling really dry after washing. I wouldn’t quite say your hands feel moisturised (like Gloved say it does) but certainly doesn’t leave your hands feeling as dry like most supermarket liquid soaps. The soap comes in a nice glass bottle, not plastic, which is nice. The only thing that lets the soap down is the pump that you attach to the bottle. It’s rather flimsy and very cheap looking, it really lets the look of the bottle down.
Would I order again? Yes I would, I may even order the hand moisturiser and see what that’s like.
If Gloved improve their customer service and deliver on time, it will be a lovely company to deal with.

I love this product I use nothing else, I find it is good for my skin and I love that.

EDIT TO REPLY TO COMPANY’s REPLY: I did send an email to outline my issues. There’s a whole thread. But I only received generic AI replies.

ORIGINAL REVIEW:
I love the products. Honestly this is the nicest lotion and hand wash I’ve had in recent years. And I was happy to subscribe and excited to receive the refills every three months. But the company they use for deliveries to Malta, FastDrop, never got my delivery right. I’ve had three deliveries. All three with problems. I would gladly restart my subscription if I know a different courier will be used. But I’ve had to cancel the subscription and stop purchasing these products just because of the delivery service. What a pity. Please do let me know should you ever decide to change delivery service to Malta.

Absolutely wonderful, smelling hand soap, and hand lotion.

Fabulous product , divine smell

I absolutely love Gloved’s hand soap. The product itself is beautiful, luxurious, and the reason I signed up for a subscription.

Unfortunately, the customer service experience was one of the most frustrating I’ve ever had.

My May shipment was lost in transit after I had already been charged. That part happens, and I completely understand that carriers make mistakes. My frustration wasn’t the lost package—it was the weeks of confusing communication that followed.

A simple issue turned into nearly twenty emails. I repeatedly asked straightforward questions, but instead of receiving direct answers, I was given responses that addressed different issues or repeated information I already understood.

One example was the repeated use of phrases like “complimentary replacement” and “free of charge.” As a customer, I interpreted that to mean a goodwill item or account credit. What Gloved actually meant was that they were replacing the order I had already paid for without charging me a second time. Had someone simply explained that clearly in the beginning, the entire situation could have been resolved in one or two emails.

There was also confusion regarding my subscription. I believed I had subscribed to hand soap only, while Gloved’s records showed my subscription alternated between hand soap and lotion. Although they eventually updated my subscription to soap only and replaced my lost shipment, getting to that point required far more effort than it should have.

To Cleo’s credit, she stayed engaged, remained polite, and ultimately helped bring clarity to the situation. I genuinely appreciate her patience.

The product deserves five stars.

The customer service communication does not.

I sincerely hope Gloved improves the way it communicates with customers because their products are exceptional, but the support experience did not reflect the same level of quality.

Excellent service. My first order didn’t arrive, it was replaced.
Thank you

Huge delay in receiving my order , no curtesy e mail to let me know - I had to contact them to find out what was happening?! When it did arrive it was too late to give as a gift which was my plan !

This company use AI for all replies they say you can cancel do not believe them! I cancelled immediately I realised I was buying a subscription but they took my money then 3 weeks later delivered the goods even tho they emailed saying my order was cancelled. Now they tell me sorry you cannot cancel which is against the consumer act they miss sold and illegally took my money when there was no contract as it was cancelled immediately. Like others I now have to fight to get my money back. They do not reply in person they have an AI company Tom Daxon appears to head this up. This is not an honest genuine company do not subscribe its money for old rope. Unless I hear I am contacting trading standards.

So disappointed. I ordered this product on 3rd June and said it would take 4 days. Absolutely no communication until I messaged them after 7 days. They took a day to get back and said something was out of stock. I’ve now at last received my package. The packaging was all open and everything inside was squished and the small lotions in tins were all dented.
I order soft nude starter set which included soap and lotion in full size and expected the 3 small tins to have the other fragrances as was described but no I have a small soft nude, a cedar wood and an unfragranced. What happened to me being able to sample all their scents?
Now I try to attach the pumps. All good with soap but the lotion just overflowing and made a mess and such a waste of product. I tried to attach the scoop it up but was all over my duvet ( my mistake doing it on the bed) now label is all greasy and I can’t even open the pumps? They just turn. So unless I remove the pump I can’t use the product.
Totally frustrated and so disappointed in what I thought was going to be a premium product.
And now I can feel my hand itching I hope that’s just the stress and not the product.

This is an expensive product of which I took weeks over deciding to get. Let’s hope they get back to me with a satisfactory (best I can hope for) solution.

I will update my review when I get to test the actual products.

It took a long time for the products to arrive - this I am actually on board with as it means that they re in demand which equally means that these are good products.

The problem was the radio silence and no response until I messaged (and even then it took a couple of attempts to get a response).

Eventually they showed up (3 weeks after ordering and after 3 messages, 1 of which was answered and the other 2 ignored) and it is actually worth the wait.

Had it not been for the questionable comms this would have been a clear 5 as the scent (Cedar) is beautiful and just enough without being overpowering and for the instant relief felt.

I've signed up for a subscription so we will see if I get beyond the next delivery but I would definitely say on the surface these are great products and more than worth a try if you suffer from dry and itchy hands.

Ordered the hand soap and lotion set, plus the scent discovery kit with the three mini lotions. I absolutely love the Pettigrain scent. The soap is cleansing and lovely but not drying. And the lotion makes my hands feel so soft.

Nice enough but could hardly smell any of the hand washes and hands feel pretty much the same so will return to getting Aesop which has amazing scents.

Listen I’m a doctor and wash my hands 50+ times a day. Their hand cream has saved me. I used to get red, raw knuckles and itchy red skin between my fingers. 1 week of occasional hand cream use it’s all gone. I’ve converted 3 other doctors who felt my hands and couldn’t believe it. The cedarwood smells divine. Fast absorbing and truly non-greasy with no yucky sticky residue. This is better than my chanel creme main, neutrogena, cerave, aesop, prada, glossier hand creams. A miracle!