LIVE AND LEARN
Curiously this is the first review for this business as today I ran into another snag, or more accurately a repeat of a previous snag.
I have been using Glucomen for around five years. The manufacturing Company is called A.Menarini. Anyone with either type of diabetes will probably be familiar with this business which makes a machine which, following a quick finger prick, gives you a glucose reading. If that is too low and if you were involved in a driving mishap you might have a liability and need to produce evidence of your glucose level. If it is too low for you then expect the Grim Reaper any time soon.
As far as the accuracy and using the machine goes I am happy with it. It was provided freely to me on prescription from my local Surgery. I can also request more supplies of the consumables; lancets to finger prick and the test strips.
Now here is the 'snag'. After three months the machine just stops working. Blank screen. It has happened again today so I rang the A.Marini support number and Georgia sent me reset instructions. They did not work and the machine was still dead.
So I rang Georgia back and, to be scrupulously fair, as I always am, she responded very helpfully. 'Sometimes we just need to send you a new machine. That will be off to you today.' I said, 'pity I had to buy a new set of batteries yesterday from Amazon for £15.' 'Oh dear, thanks for doing that but you don't ever need to buy batteries, just let us know and we send them to you free'.
Would I buy one of these machines? No. Having one on prescription negates your risk of machine failure and you get free batteries and good service.
So there are the facts behind my 3* Review and I hope you enjoyed reading it more than I did my morning's work!
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