i’ve been with them over 8 yrs & out of…
i’ve been with them over 8 yrs & out of the blue they blocked my account in march.
despite being aware i am a vunerable adult and relay on all hospital treatments and operations via email as well as al my taxes, finances, bank details, workers references etc… i have been battling since march to get my password changed (as never needed in 8 years so could not remember.
they keep sending to my email address which they have blocked and can’t access
i have been sent the same automated email request since march , asking for ID and personal info.
doesnt matter how many times you send the information it goes round on a loop. raises serious concerns where our ID is being, kept, stored and used. have sent my driving licence and birth certificate 6 times now.
their press office, data protection office and legal department ignore all requests and complaints.
instead put you back at the start by providing you with another ticket. which asks for the same information
i have missed critical operations, been fined by HRMC for taxes not on time, my work history is all my emails, including legal information which has had an impact on court proceedings. my whole life is on there, instead dealing with reboots .
gmx. has NO accountability, refuses to even answer simple questions around data!
do not use!! they are based in Germany and no way to contact them( they ignore all emails) instead you are dealing with reports and after 6 months , your whole account gets deleted through no fault of your own!
i don’t have social media, no apps etc… just phone and emails. feel that gmx is the biggest scammers and i’ve just been robbed of all my personal data and ID!
iam one of many! please do not use, unless you are prepared to loose all your information, for no reason
March 23, 2026
Unprompted review