Brand new iPhone 17 Pro
Brand new iPhone 17 Pro, wanted to borrow against it. I got rejected for instant cash when my account is 10 years old and I receive about 7k per month in payroll deposits. What a joke.
October 5, 2026
Unprompted review
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Company details
- Financial Institution
- also in
- Cell Phone Recycling and Unlocking Service
- Cell Phone Store
- Electronics Store
- Pawn Shop
Written by the company
BuckUp is at the intersection of FinTech and the green economy, giving customers access to Instant Cash, backed by the value of their stuff, or letting them sell their used devices outright without the pain of haggling or getting stuck with in-store credit. Their key service, an Instant Cash transaction, takes 5 minutes or less. It gives users up to $500 in funds, sent directly to a prepaid Visa or PayPal account. Customers input their device details, provide pictures of the device's condition, and connect a bank account. Customers can then keep and use their device for up to 30 days, paying $1 a day. At the end of the 30 days, they can return the cash or choose to ship their device with a free shipping label. As an alternative, customers can sell devices to BuckUp outright, receiving a free shipping label, a competitive cash offer, and cash once the device is received. BuckUp accepts phones, tablets, smartwatches, computers, headphones, and more.
Contact info
United States
- 2025172786
- help@gobuckup.com
- www.gobuckup.com
1.9
Poor
13 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 88% of negative reviews
Typically takes over 1 month to reply
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I’m giving 1 star because I was…
I’m giving 1 star because I was rejected not gone lie. First y’all under priced my ps5 at 140 I was gone take it and move forward pay it keep my device, but y’all rejected my instant and want me to wait on a shipping label for 140? Is wild to me. Y’all blame accounts my good ALWAYS BEEN positive I get about 3000 in my account a month and once I pay my bills I keep a few dollars for myself. So because I don’t always have 200-300 in my account by next pay date I don’t me the requirements ?
September 6, 2026
Unprompted review
Reply from BuckUp, Inc.
We understand the frustration, especially after receiving an estimated value for your PS5.
If Instant Cash isn’t available, a standard trade-in option may still be offered, but there’s no obligation to send in your device. We appreciate the feedback and understand why the experience was disappointing.
Let me try again you cannot cuss on…
Let me try again you cannot cuss on this app either because they are very sensitive. You have to jump through a lot of hoops and then you have to jump right back through them. The service is no good. The support is really no good. Whoever was working at 5:50 PM on August 23 really was no good. They need to find another job. Customer service is not it. The company took my money very quickly and then didn’t want to give me what they promised me they would give me I give them a -5 stars and just because I can’t use vulgar language you suck.
August 23, 2026
Unprompted review
Reply from BuckUp, Inc.
We’re sorry this experience was frustrating. BuckUp takes customer service concerns seriously, and we’re reviewing the interaction you referenced.
We also want to clarify that BuckUp does not take customer funds without an associated transaction. If a payment was processed, it would be tied to the terms of the transaction.
We appreciate the feedback and will use it to improve both the customer experience and how our support team communicates.
Bait and Switch
Bait and Switch. Went through all the steps, submitted clear photos of my Iphone 17 Pro Max, including the IMEI, was asked to connect my checking account (which has a positive balance, 15+ yr history, etc), only to be told at the end that Instant Cash wasn't available and it prompted me to send in my device to sell it to them. I simply wanted to borrow a bit against it, repay them in 2 weeks, and call it good. I feel like they just wanted to data farm me, enticing me with attractive promises, only to reject it after they get all my sensitive info.
August 19, 2026
Unprompted review
Reply from BuckUp, Inc.
We understand why this experience was frustrating. BuckUp is not a loan or cash-advance service, and Instant Cash is not guaranteed simply because a device receives an estimated value.
The device review and Instant Cash eligibility are separate steps, which is why we may request device and banking information before a final eligibility decision can be made. If Instant Cash is not available, customers may still choose to sell their device through the standard trade-in option — but there is no obligation to do so.
We appreciate the feedback and understand how the process could have felt different from what you expected.
Needed a Cash advance thought I would…
Needed a Cash advance thought I would get money immediately. They sent it to PayPal and a hold was placed. So got paid before I even got the money costing me extra money with fees. Would not recommend using.
July 25, 2026
Unprompted review
Reply from BuckUp, Inc.
We’re sorry this experience was frustrating. BuckUp is not a cash advance service — we provide Instant Cash based on the value of eligible devices.
Your payment was sent to the PayPal account provided, but PayPal placed a hold on the funds. Unfortunately, PayPal holds and release timing are outside of BuckUp’s control.
We understand how frustrating it is to expect immediate access to your payment and then have it delayed by the receiving platform.
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They have had 7 days to figure out why…
They have had 7 days to figure out why their app can’t connect to Chime checking account but still they can’t fix it. It’s my checking for 2 years with 6k a month in direct deposits. Chime is one of the biggest new checking accounts in the country and if they can’t figure out how to work the only purpose of what their company is with a major company like chime, they don’t deserve peoples business. A shame that they burned their company before it barely got started
July 16, 2026
Unprompted review
Reply from BuckUp, Inc.
Hi — we’re sorry this took longer than expected. BuckUp supports many checking accounts, but bank connections depend on the data and connectivity available through our banking provider, and some accounts may not connect successfully even when the account itself is active and in good standing.
We understand how frustrating that is, especially after several days of troubleshooting.
People are right! It's a scam!
I should have believed all the negative reviews....It's a scam. Phone approved as 1 amount, then denied funds...For a phone I have had less than 2 years and in perfect condition. But They Still WANT ME TO SEND in my phone!? SCAMMERS!!!
July 7, 2026
Unprompted review
Reply from BuckUp, Inc.
Hi — we’re sorry the process was frustrating. To clarify, an initial device value or estimate does not guarantee eligibility for Instant Cash. Devices must also meet our qualification requirements before funds can be provided.
If a device does not qualify, you are not required to send it to BuckUp. We’d be happy to review your specific transaction and explain exactly why it did not qualify.
Immoral liars
Immoral liars. They promise a $500 advance for your item, like your phone. Force you to link and pay a fee. Then, only offer you $100. They are the worst of the worst. This bate and switch is disgusting.
June 28, 2026
Unprompted review
Reply from BuckUp, Inc.
Ouch! Those are some strong words.
We don't advertise a guaranteed $500 payout. Our Instant Payouts range from $100–$500, depending on the device, account history, and other eligibility factors, and we try to make that as clear as possible. There isn't a bait-and-switch.
The $1/day service fee only applies if you choose to continue with the transaction. I checked your account, and it looks like the $5 charge has already been refunded.
If you have suggestions on how we can make the process or messaging clearer, we'd genuinely love to hear them. Please share your thoughts with us at hello@gobuckup.com. 🙂
Awful!!!!!
Awful!!!!!! I was in the hospital for almost a month and messaged that and I would pay back ASAP, then I received a threatening text about being blacklisted etc. They had always been so nice in the past…so I just said do what you have to do…and received another text about blacklisting my phone and account….its not worth the hassle!!!!!
May 17, 2026
Unprompted review
Reply from BuckUp, Inc.
Hey Lou – We appreciate you taking the time to share your feedback, and we hope you're doing better.
We're passionate about providing a positive experience for our customers, and we're sorry to hear that our communications during this time felt frustrating or upsetting.
Some account notifications are sent automatically based on account status, but we understand that automated messages can feel especially difficult to receive during unexpected circumstances.
We're reviewing your feedback internally to ensure our communications strike the right balance between keeping customers informed and showing empathy.
If you'd like to discuss your experience further, please don't hesitate to reach out to us at hello@gobuckup.com.
Thank you again for your feedback.
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Must Recommended!!
BuckUp allowed me to get cash in exchange of a device I barely used. Transaction was very easy. Very good customer service.
January 15, 2021
Unprompted review
Reply from BuckUp, Inc.
Thank you for your review! We're so glad to hear the process was easy and that you had a great experience with our customer service team.
Helping customers unlock the value of devices they no longer use is exactly why we built BuckUp. Thanks for choosing us!
Great customer service
Great customer service. Fast response time and superb business flow. I enjoyed using the service. I will use it again.
January 14, 2021
Unprompted review
Reply from BuckUp, Inc.
Thank you for the great review! We're glad you enjoyed the experience and found our process smooth and responsive.
Creating a fast, seamless experience is exactly what we strive for, and we're excited to hear you'd use BuckUp again. Thanks for your support!
Customer Service was great!
January 2, 2021
Unprompted review
Reply from BuckUp, Inc.
Thank you for the 5 stars!
BuckUp is one of the best ways to the get the money you need as quick and simple way possible
BuckUp is one of the best ways to the money you by far! It’s quick and easy no check stubs, credit, no hassle at all! All you have to do trade in your Electronics for the funds which you can get back at your very own pace! I highly recommend this company! The experience is fast and easy and confidential ‼️
December 15, 2020
Unprompted review
Reply from BuckUp, Inc.
Thank you for the great review! We're glad to hear you found BuckUp fast, easy, and hassle-free.
We appreciate your recommendation and are happy we could provide a simple way to unlock value from your electronics.
Thanks for choosing BuckUp!
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