GoCustom Reviews 4,035

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 455 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, including printed and embroidered items, and are very satisfied with their orders. Many highlight the excellent service, noting the helpfulness and promptness of the staff, and appreciate the user-friendly website for designing and placing orders. The delivery service is frequently mentioned as on-time or even early, contributing to a smooth overall experience. However, some people were dissatisfied with specific issues, such as embroidery not meeting expectations or being wonky. A few customers also noted discrepancies in sizing, finding items labeled "large" to be much bigger than anticipated. Additionally, one reviewer mentioned a delay in delivery that was communicated close to the original expected date, and another experienced an embroidery placement issue despite specific instructions.

What people talk about most

Product

Clients share positive opinions on product quality. Many reviewers are thrilled with the outcome and quality... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the high quality of... See more

Order

Consumers find the ordering process to be a positive experience. Many reviewers highlight the user-friendly... See more

Service

Users describe positive interactions with service. Customers consistently praise the accommodating, prompt,... See more

Delivery service

Reviewers mention positive feedback about delivery service. Customers frequently praise the speed of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

GoCustom took my design and made it into something that I would wear to play golf. My daughter actually likes it which is amazing, when you’re dealing with teenagers. When we eventually go to market,... See more

Company replied

Rated 5 out of 5 stars

I absolutely love my printed, branded hoodies from GoCustom. The service is lovely, and they are very accomodating, prompt. I had some extra details that needed to be perfect and they were extra atten... See more

Rated 5 out of 5 stars

Quite possibly the best customer experience I have ever had with a company! I had a minor issue with my order, something that another company might easily dismiss as not being an issue. But the... See more

Company replied

Rated 5 out of 5 stars

Very happy with GoCustom. The have been a pleasure to deal with. Their website was really user friendly which enabled us to easily upload our logo and seamlessly design and place our order. Delivery w... See more

Company replied


Company details

  1. Printed Clothing Store
  2. Clothing Store
  3. Custom T-Shirt Store
  4. Embroidery Service
  5. Screen Printer
  6. Work Clothes Store

About GoCustom

Written by the company

GoCustom has a simple goal - to offer an extensive range of garments which customers can print and embroider with their logos or designs quickly and easily.

GoCustom is part of the Kingfisher Leisurewear Ltd group, formed in 1996 and based in the UK in Ludlow, Shropshire. Whether you’re after a single garment or 10,000 plus, our industry expertise and significant infrastructure means that we can deliver and quickly.

It’s this flexibility of approach that enables GoCustom to cater to all markets, including:

Business Workwear │ Charities │ Schools │ Sports Teams │ Groups & Societies

Dropshipping Fulfilment
GoCustom provides a complete web-to-print and embroidery dropshipping fulfilment service for customised garments. Our platform connects you directly with the GoCustom order fulfilment system.

Bundle Deals

Written by the company

Save up to 59% + Free Logo's
GoCustom bundles are our best deal offers. Choose sizes and colours, and then add your logo or design for free. Custom packs make ordering simple

Free Shipping

We will deliver for free

We will deliver for free
Free delivery on UK Mainland orders over £100 (ex VAT)

Contact info

4.8

Excellent

TrustScore 5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Absolutely amazing customer service

Absolutely amazing customer service, so helpful and friendly. I got some t shirts printed and some embroidered and they look brilliant! I absolutely love them and definitely going to get some more. Can't recommend enough.

April 29, 2026
Rated 5 out of 5 stars

Customer Service was excellent

Customer Service was excellent, every effort was made to ensure my design was correct and exactly as I wanted. All alterations and communication was first class. Highly recommend.

April 30, 2026
Rated 5 out of 5 stars

I absolutely love my pribted

I absolutely love my printed, branded hoodies from GoCustom. The service is lovely, and they are very accomodating, prompt. I had some extra details that needed to be perfect and they were extra attentive to those details. I received exactly how I imagined my design, print and the quality of the hoodies. Highly recommend.

April 28, 2026
Rated 5 out of 5 stars

Great hoodies and caps

Great hoodies and caps made with embroidered logos

April 27, 2026
GoCustom logo

Reply from GoCustom

Thank you for taking the time to leave your review.

We appreciate your business and look forward to working with you again soon.

Best regards from the entire team at GoCustom.

Rated 5 out of 5 stars

Very very helpful people

Very very helpful people , great service, I’m a nightmare at picking things but staff have put up with me and been nothing but polite and helpful , very impressed
Thanks

April 20, 2026
GoCustom logo

Reply from GoCustom

Thank you for taking the time to leave your review.

We appreciate your business and look forward to working with you again soon.

Best regards from the entire team at GoCustom.

Rated 5 out of 5 stars

Very pleased with our order

Very pleased with our order, exactly what we wanted'

April 27, 2026
GoCustom logo

Reply from GoCustom

Thank you for taking the time to leave your review.

We appreciate your business and look forward to working with you again soon.

Best regards from the entire team at GoCustom.

Rated 5 out of 5 stars

Great product, fantastic customer service

Quite possibly the best customer experience I have ever had with a company! I had a minor issue with my order, something that another company might easily dismiss as not being an issue. But the customer service team didn't hesitate and rectified the situation in no time at all.

Oh and the product (embroidered golf towels) is also fantastic!

Will 100% use again and I can't recommend enough.

*****

April 28, 2026
Unprompted review
GoCustom logo

Reply from GoCustom

Thank you for taking the time to leave your review.

We appreciate your business and look forward to working with you again soon.

Best regards from the entire team at GoCustom.

Rated 5 out of 5 stars

Great service

April 25, 2026
GoCustom logo

Reply from GoCustom

Thank you for taking the time to leave your review.

We appreciate your business and look forward to working with you again soon.

Best regards from the entire team at GoCustom.

Rated 5 out of 5 stars

Customer care comes first.

The team at goCustom reached out to me to verify that the design was right and I found an error. no issue getting new images incorporated and I had the bag within a week. Really impressive print work as well.

April 24, 2026
GoCustom logo

Reply from GoCustom

Thank you for taking the time to leave your review.

We appreciate your business and look forward to working with you again soon.

Best regards from the entire team at GoCustom.

Rated 5 out of 5 stars

Great service

Great service

April 17, 2026
GoCustom logo

Reply from GoCustom

Thank you for taking the time to leave your review.

We appreciate your business and look forward to working with you again soon.

Best regards from the entire team at GoCustom.

Rated 5 out of 5 stars

GoCustom took my design and made it brilliant

GoCustom took my design and made it into something that I would wear to play golf. My daughter actually likes it which is amazing, when you’re dealing with teenagers. When we eventually go to market, we will be back to make our order with GoCustom. I might make some production tweaks, but that’s on me not on them.

April 21, 2026
GoCustom logo

Reply from GoCustom

Thank you for taking the time to leave your review.

We appreciate your business and look forward to working with you again soon.

Best regards from the entire team at GoCustom.

Rated 5 out of 5 stars

Although there was a technical problem…

Although there was a technical problem initially I cannot fault the communication. The problem was sorted and the garment sent within two days, arriving on the third day. I would use this Company again.

April 22, 2026
GoCustom logo

Reply from GoCustom

Thank you for taking the time to leave your review.

We appreciate your business and look forward to working with you again soon.

Best regards from the entire team at GoCustom.

Rated 5 out of 5 stars

Fast & Furious

April 14, 2026
GoCustom logo

Reply from GoCustom

Thank you for taking the time to leave your review.

We appreciate your business and look forward to working with you again soon.

Best regards from the entire team at GoCustom.

Rated 5 out of 5 stars

Excellent service, excellent quality

Fabulous company to deal with
So helpful
Easy payment
First class quality items

Highly recommended

April 23, 2026
Unprompted review
GoCustom logo

Reply from GoCustom

Thank you for taking the time to leave your review.

We appreciate your business and look forward to working with you again soon.

Best regards from the entire team at GoCustom.

Rated 5 out of 5 stars

Impressive service even on a small…

Impressive service even on a small order. The proof they sent before printing wasn't quite as I expected but I managed to speak to a real (and very helpful) person on the phone, we came up with a solution and my order arrived exactly as expected and on time! And that's even though it was only a small order of 10 items! Thank you!

April 17, 2026
GoCustom logo

Reply from GoCustom

Thank you for taking the time to leave your review.

We appreciate your business and look forward to working with you again soon.

Best regards from the entire team at GoCustom.

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