Goff Petroleum Reviews 23,286

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 2,073 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the competitive pricing and the friendly, courteous staff. Many highlight the excellent service, noting the efficiency and reliability of deliveries, often arriving earlier than expected. The ordering process is described as easy, with clear communication and helpful drivers who navigate challenging access points with professionalism. However, some customers also noted issues with price increases after placing an order, feeling that the company attempted to alter the agreed-upon price. There were also mentions of slow customer service responses and an issue regarding the handling of property after delivery.

What people talk about most

Delivery service

Clients share positive opinions on delivery service, with many praising the efficiency and helpfulness of the... See more

Service

Consumers find service to be positive, with many reviewers consistently praising its efficiency, reliability,... See more

Order

Reviewers highlight positive aspects of order, noting that the online ordering process is straightforward,... See more

Price

Customers generally report positive experiences with pricing, often finding it competitive and good value,... See more

Staff

People report positive experiences with staff, frequently highlighting the efficiency, friendliness, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This is probably not the easiest place to drag a long hose to deliver heating oil but the drivers do it without complaint and quite quickly. The proposed delivery date was beaten by more than a week... See more

Rated 5 out of 5 stars

Goff oil are a great company because their prices are very competitive and their staff are always friendly and courteous. They aim to deliver within 10x days which is when they offer their lowest pric... See more

Rated 5 out of 5 stars

Order delivered within four days. Received text day before to warn of delivery. Great service and lucky to order during temporary dip in price. Fully recommend Goff, used them previously and will cont... See more

Rated 5 out of 5 stars

We were very pleased with the service you provided in these difficult times,our oil was delivered before the date given, delivery driver was very pleasant,so no problems at all. Thank you.


Company details

  1. Heating Oil Supplier
  2. Energy Supplier
  3. Fuel Supplier
  4. Boiler and Heating Service

Information provided by various external sources

Goff Heating Oil is a long established family owned and managed heating oil distributor, delivering heating oil to homes and businesses across East Anglia and the South East. The Goff name and business can be traced back from 1888 when Herbert Goff the Great Grandfather of today’s Managing Director Michael began the business. Goff now serve more than 70,000 homes, farms, schools, and businesses direct with heating oil at better prices than most of their competitors. Our heating oil is sourced from local refineries, or major distribution terminals, and your delivery will be from one of these, or from one of the local Goff depots based at strategic points across East Anglia and the South East. Today Goff is proud to still be an independent family business that is recognised as one of the top 5 distributors in the UK (Source Fuel Oil News).

Goff Petroleum

Written by the company

Better Price... Better Service... Better Use Goff
Goff Petroleum is a long established family owned and managed heating oil distributor, delivering heating oil to homes and businesses across East Anglia and the South East.
Family owned and run for over 100 years
The Goff name and business can be traced back to 1888 when Herbert Goff, the Great Grandfather of today’s Managing Director, Michael began the business.
Best Price & Service...
Goff serve more than 70,000 homes, farms, schools, and businesses direct with heating oil at better prices than most of their competitors. Our heating oil is sourced from local refineries, or major distribution terminals, and delivered from local Goff depots based at strategic points across East Anglia and the South East.
Top 5 UK fuel supplier
We have multiple depots covering East Anglia and the South East, stocked by a fleet of fifteen articulated lorries. We have more than 10,000 feet of delivery hose fitted to over 60 specialist domestic delivery tankers to reach your heating oil tank. We employ more than 150 drivers, sales, workshop, operations, and administration staff keeping your order and our fleet on the move. We are are proud to be one of the UK's top 5 Fuel suppliers.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

23K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 39% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

The very first day the war started you…

The very first day the war started you put your prices up that was absolutely disgusting we will never use goff again and also a lot of my neighbours and friends will never also. goff should be ashamed of themselves

April 16, 2026
Unprompted review
Rated 5 out of 5 stars

Goff are what they say on the tin...

ordering is simple and prices very competitive. I needed fuel urgently so paid for 5 day delivery but it arrived in 2 days!. the drivers are always pleasant and cheerful and respectful of property (even managing to negotiate all of the obstructions we have on our drive during remodelling work, with no difficulty despite the heavy hose!) all in all my go to for fuel every time.

May 20, 2026
Rated 5 out of 5 stars

Excellent service.

As usual, excellent service. Hassle free. Easy to order. Notification of order’s arrival. Delivery quick and straight forward.

May 5, 2026
Rated 5 out of 5 stars

Another great delivery

Another great delivery, and within a reasonable timescale given the current energy situation. The drivers are also very efficient - sometimes I am not aware they have been until I find the delivery receipt in the letterbox.

May 10, 2026
Rated 5 out of 5 stars

Prompt delivery

Prompt delivery, reasonable price under the current circumstances.

April 29, 2026
Goff Petroleum logo

Reply from Goff Petroleum

Thank you for leaving us your positive feedback, we are glad you were happy with the service that we offer & a price that you were happy with.

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