Golilla S.R.L Reviews 

Perfect delivery!

The item arrived late. The packaging and heater inside was damaged and unable to be used. I am still waiting for collection and a refund.

It was pretty good but one day delay and too many mails and messages

Efficienti e precisi ma ti piantano la roba davanti a casa senza possibilità di farsela portare in garage o all'interno dell'abitazione.

finalmente un corriere, cortese, disponibile e preciso, Top

Super friendly and happy drivers. They gave me a call a few minutes before delivering and arrived with a smile and a great attitude. Two good, strong guys to lift the heavy kitchen side that I had ordered. Thank you very much. Highly recommended.

goods goods

Professional and timely services. Excellent quality.

long wait for the delivery, one month after the complete payment !!

Servizio di consegna affidabile e puntuale, svolto con operatore professionale e disponibile, attento all'integritá del materiale da consegnare. Call center efficiente, con operatrici cortesi e sempre pronte ad ascoltare il cliente finale.

It has taken me 4 months to get my delivery. This included more than 20 emails - about 40 whatApp messages and taking days off at work for a delivery that either did not come or was done with a track that was too big and wide for the street I am living in it.

This is a reply to Golilla answer

TO whom it may concern

Your response is not acceptable and, more importantly, it is not consistent with the documentary evidence in my possession.

I challenge you to show me with documents that I am wrong.

I therefore ask you to review carefully the case concerning Leroy Merlin Pescara order no. 005-027-491249, rather than dismissing my complaint without taking into account the history of communications sent by Golilla itself.

I have retained the SMS messages sent directly by Golilla, which unequivocally document the following sequence of events:
- 20 July 2026 – Golilla informed me that order 005-027-491249 was scheduled for delivery on 21 July 2026, between 09:00 and 12:00.
- 21 July 2026 at 10:55 – Golilla informed me that the delivery appointment scheduled for that same day had been cancelled.
- Golilla subsequently rescheduled the delivery for 24 July 2026, between 10:00 and 13:00.
- 2 August 2026 – I received another message from Golilla stating: “We have received your Leroy Merlin Pescara order, ref. 005-027-491249. Arrange your delivery.”
- 5 September 2026 – Golilla again informed me that the same order, 005-027-491249, was scheduled for delivery on 8 September 2026, between 08:00 and 18:00.
- 7 September 2026 – Golilla sent a further delivery appointment for the same order and the same date, 8 September 2026, this time specifying a delivery window of 13:00–16:00.
This is therefore clearly not a single failed delivery attempt or an isolated misunderstanding.

It concerns the same order, consistently identified by reference number 005-027-491249, repeatedly appearing in your own system over a period of several weeks, with delivery appointments being arranged, cancelled and subsequently rescheduled.

All of this is documented by Golilla's own SMS communications, screenshots of which I am attaching to this correspondence.

I therefore find it particularly concerning that my complaint is now being dismissed or minimised when the documentary evidence generated by your own system demonstrates precisely what occurred.

I expect you to carry out a full and substantive investigation of the history of order 005-027-491249, including every instance in which the order was received, scheduled, cancelled, rescheduled or recorded as a delivery attempt in your system. I also expect a clear and specific explanation of what happened to this order and why delivery was repeatedly arranged without being successfully completed.

I will not accept another generic response that simply disregards the documented chronology above. If Golilla disputes this account, then please state precisely, date by date, which of the information contained in your own SMS communications you consider to be incorrect, and explain why.

I look forward to receiving a formal and properly substantiated response concerning order 005-027-491249.

Yours faithfully,
Fulvio D'Acquisto

very well organised - delivery as expected - nice staff

Excellent.

All was fine. The company considered my request for a limited number of hours on the day of the dispatch.

Ricevuto la merce con efficienza all'orario stabilito, operatore efficiente e cortese.

good good good

Exceptional delivery service. Delivered a heavy package in a hard-to-reach location with competence and skills. Very helpful, warm and personal service.